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9780199459742
1.
Formerly Professor of
English Indian Institute of Technology, Kharagpur and Personality Development SOFT SKILLS BARUN K. MITRA © Oxford University Press. All rights reserved. O x f o r d Formerly Professor of English O x f o r d Formerly Professor of English Indian Institute of Technology, O x f o r d Indian Institute of Technology, BARUN K. MITRA O x f o r d BARUN K. MITRA U n i v e r s i t y U n i v e r s i t y SKILLS U n i v e r s i t y SKILLS BARUN K. MITRA U n i v e r s i t y BARUN K. MITRA P r e s s P r e s s SKILLS P r e s s SKILLS
2.
3 Oxford University Press
is a department of the University of Oxford. It furthers the University’s objective of excellence in research, scholarship, and education by publishing worldwide. Oxford is a registered trade mark of Oxford University Press in the UK and in certain other countries. Published in India by Oxford University Press YMCA Library Building, 1 Jai Singh Road, New Delhi 110001, India © Oxford University Press 2011, 2016 The moral rights of the author/s have been asserted. First Edition published in 2011 Second Edition published in 2016 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior permission in writing of Oxford University Press, or as expressly permitted by law, by licence, or under terms agreed with the appropriate reprographics rights organization. Enquiries concerning reproduction outside the scope of the above should be sent to the Rights Department, Oxford University Press, at the address above. You must not circulate this work in any other form and you must impose this same condition on any acquirer. ISBN-13: 978-0-19-945974-2 ISBN-10: 0-19-945974-6 Typeset in Garamond by MacroTex Solutions, Chennai Printed in India by Magic International (P) Ltd, Greater Noida Third-party website addresses mentioned in this book are provided by Oxford University Press in good faith and for information only. Oxford University Press disclaims any responsibility for the material contained therein. © Oxford University Press. All rights reserved. O x f o r d Printed in India by Magic International (P) Ltd, Greater Noida O x f o r d Printed in India by Magic International (P) Ltd, Greater Noida Third-party website addresses mentioned in this book are provided O x f o r d Third-party website addresses mentioned in this book are provided by Oxford University Press in good faith and for information only. O x f o r d by Oxford University Press in good faith and for information only. Oxford University Press disclaims any responsibility for the material contained therein. O x f o r d Oxford University Press disclaims any responsibility for the material contained therein. U n i v e r s i t y above should be sent to the Rights Department, Oxford University Press, at the U n i v e r s i t y above should be sent to the Rights Department, Oxford University Press, at the You must not circulate this work in any other form U n i v e r s i t y You must not circulate this work in any other form and you must impose this same condition on any acquirer. U n i v e r s i t y and you must impose this same condition on any acquirer. ISBN-13: 978-0-19-945974-2 U n i v e r s i t y ISBN-13: 978-0-19-945974-2 ISBN-10: 0-19-945974-6 U n i v e r s i t y ISBN-10: 0-19-945974-6 Typeset in Garamond U n i v e r s i t y Typeset in Garamond by MacroTex Solutions, Chennai U n i v e r s i t y by MacroTex Solutions, Chennai Printed in India by Magic International (P) Ltd, Greater Noida U n i v e r s i t y Printed in India by Magic International (P) Ltd, Greater Noida P r e s s All rights reserved. No part of this publication may be reproduced, stored in P r e s s All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the P r e s s a retrieval system, or transmitted, in any form or by any means, without the prior permission in writing of Oxford University Press, or as expressly permitted P r e s s prior permission in writing of Oxford University Press, or as expressly permitted by law, by licence, or under terms agreed with the appropriate reprographics P r e s s by law, by licence, or under terms agreed with the appropriate reprographics rights organization. Enquiries concerning reproduction outside the scope of the P r e s s rights organization. Enquiries concerning reproduction outside the scope of the above should be sent to the Rights Department, Oxford University Press, at the P r e s s above should be sent to the Rights Department, Oxford University Press, at the
3.
Features of Illustrations Illustrations, interspersed
in the chapters, make the book a more lively and interesting read. SOFT SKILLS: DEMANDED BY EVERY EMPLOYER 49 All employees need to know how to build and encourage congenial relationship even in a most difficult and critical situation. People with this skill know the way to connect with others effortlessly. As a result, interpersonal skills reduce stress and conflict and enhance intimacy and understanding. Illustrative Examples Where Interpersonal Skills are a Strength or a Weakness Weakness I just can’t get along with my colleagues at work. We constantly disagree on even trivial items. I also seem to be often at odds with others outside my work group. In fact I prefer being a loner, and concentrate only on the work assigned to me. Interacting with others is a complete waste of time. Strength I get energy interacting with others. I get to know different perspectives, share ideas and opinions during every such exchange. Every interaction with people is an opportunity for me to learn, and is an enriching experience. Weakness I focus entirely on programme execution. I excel in it. I do not care about others in the team. My views are always superior to theirs—and my goal is to get my point across. Strength I balance my role between project and people focus. One without the other is not sustainable. I can be great in programme execution, but without Fig. 2.6 The ability to work in a team as well as guide it is an important soft skill Featured Text Key learnings/highlights of the text have been featured in boxes for better comprehension. Learning Objectives All chapters in the book begin with ‘learning objectives’ setting the theme for the subsequent text. CHAPTER THREE LEARNING OBJECTIVES Understanding the proper use of prepositions Using appropriate pronouns Learning about verbs that agree with the subject Judging where articles are applicable Finding out about the power of punctuation An essential check for capital letters and conjoined words Clearing doubts about similar sounding words A quick look at question tags Sorting through spellings—British and American discrepancies Areas to watch out for in Indian English The most common errors in English language Beware of Pitfalls Avoid Errors CHAPTER TEN © Oxford University Press. All rights reserved. O x f o r d U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y P r e s s P r e s s P r e s s P r e s s An essential check for capital letters P r e s s An essential check for capital letters and conjoined words P r e s s and conjoined words Clearing doubts about similar sounding P r e s s Clearing doubts about similar sounding words P r e s s words P r e s s P r e s s
4.
the Book Conclusion The conclusion
at the end of each chapter revisits all the important points discussed in them, making for a fine guide for revision before exams. Exercises Different kinds of review questions at the end of each chapter aim at testing readers on their understanding of the topics. ENHANCE YOUR WRITING SKILL TO CREATE AN IMPRESSION 180 It should be borne in mind, however, that sentences should neither be too long nor too short (which will make it jerky). A sentence is the backbone of a scientific or engineering communication and hence it must also be free of all grammatical errors. It should be direct, consistent, methodical and interesting. The use of these principles leads to brevity in the text. Such sentences are the main ingredients of a well-written paragraph. CONCLUSION ‘Write to express, not impress,’ goes a saying in high-impact communication. Too many people use complex words instead of simple; passive voice instead of active; redundant words; long paragraphs with multiple themes, etc. This chapter has clearly outlined fifteen principles that will help in communicating crisply and effectively and help avoid the traps above. Following these principles, one can master the art of putting forward to the reader an impressive personality. After writing any text, the key thing to follow is to take a break, short or long, and then edit, edit and edit it again until it is sharpened. At every step of the way, a quick check of the fog index or the Flesch reading ease index (or the other indices presented in Chapter 9) tells us how much more we can improve. Several of these techniques for effective written communication are appli- cable to verbal communication as well. The way to improve such communica- tion has been stated in this chapter along with many examples. Readability of text mirrors our thought process. It is a signal that others see and assess our personality with. Hence, it is imperative that we give this aspect serious consideration and consciously improve it over time. EXERCISES A. Edit Sentence Structure Rewrite these sentences to improve clarity and comprehension: 1. In the early part of the month of July, we got together and made all our papers relating to income tax ready so that we would not have to resort to a mad scramble to meet the deadline which is 31st July. 2. All the people who participated in the workshop were given a free complimentary CD by the committee who organized the workshop. 3. We heard that there was a riot on the evening news. 4. We endeavoured to demonstrate how the problem could be solved in the best possible manner. 5. From the results it would appear that there was no difference between the two treatments. ENHANCE YOUR WRITING SKILL TO CREATE AN IMPRESSION 180 It should be borne in mind, however, that sentences should neither be too long nor too short (which will make it jerky). A sentence is the backbone of a scientific or engineering communication and hence it must also be free of all grammatical errors. It should be direct, consistent, methodical and interesting. The use of these principles leads to brevity in the text. Such sentences are the main ingredients of a well-written paragraph. CONCLUSION ‘Write to express, not impress,’ goes a saying in high-impact communication. Too many people use complex words instead of simple; passive voice instead of active; redundant words; long paragraphs with multiple themes, etc. This chapter has clearly outlined fifteen principles that will help in communicating crisply and effectively and help avoid the traps above. Following these principles, one can master the art of putting forward to the reader an impressive personality. After writing any text, the key thing to follow is to take a break, short or long, and then edit, edit and edit it again until it is sharpened. At every step of the way, a quick check of the fog index or the Flesch reading ease index (or the other indices presented in Chapter 9) tells us how much more we can improve. Several of these techniques for effective written communication are appli- cable to verbal communication as well. The way to improve such communica- tion has been stated in this chapter along with many examples. Readability of text mirrors our thought process. It is a signal that others see and assess our personality with. Hence, it is imperative that we give this aspect serious consideration and consciously improve it over time. EXERCISES A. Edit Sentence Structure Rewrite these sentences to improve clarity and comprehension: 1. In the early part of the month of July, we got together and made all our papers relating to income tax ready so that we would not have to resort to a mad scramble to meet the deadline which is 31st July. 2. All the people who participated in the workshop were given a free complimentary CD by the committee who organized the workshop. 3. We heard that there was a riot on the evening news. 4. We endeavoured to demonstrate how the problem could be solved in the best possible manner. 5. From the results it would appear that there was no difference between the two treatments. complimentary CD by the committee who organized the workshop. 3. We heard that there was a riot on the evening news. 4. We endeavoured to demonstrate how the problem could be solved in the best possible manner. FOG INDEX: PROVIDES GUIDANCE FOR PROPER WRITING 196 B. Simple for Complex The student is asked to replace each of the words below by a simpler word. 1. Assistance 14. Effectuate 2. Endeavour 15. Employ 3. Access 16. Facilitate 4. Accordingly 17. Feasible 5. Ameliorate 18. Formulate 6. Analogous 19. Fundamental 7. Append 20. Henceforth 8. Apprise 21. Inception 9. Augment 22. Mitigate 10. Basically 23. Operational 11. Commence 24. Peruse 12. Consequently 25. Terminate 13. Disseminate C. Trimming Sentences The following sentences are too verbose. The students need to rewrite these to increase clarity and make them less complex. 1. I shall be deeply obliged if you would afford me an opportunity to make a presentation of my written paper. 2. The lawyer and the client came to an agreement that the registrar would carry out an evaluation of the papers and effect any changes for the purpose of betterment of the client. © Oxford University Press. All rights reserved. O x f o r d Exercises O x f o r d Exercises Different kinds of O x f o r d Different kinds of O x f o r d O x f o r d EXERCISES O x f o r d EXERCISES A. Edit Sentence Structure O x f o r d A. Edit Sentence Structure Rewrite these sentences to improve clarity and comprehension: O x f o r d Rewrite these sentences to improve clarity and comprehension: O x f o r d U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y Several of these techniques for effective written communication are appli- U n i v e r s i t y Several of these techniques for effective written communication are appli- cable to verbal communication as well. The way to improve such communica- U n i v e r s i t y cable to verbal communication as well. The way to improve such communica- U n i v e r s i t y P r e s s the end of each P r e s s the end of each chapter revisits all P r e s s chapter revisits all the important points P r e s s the important points discussed in them, P r e s s discussed in them, P r e s s P r e s s P r e s s (or the other indices presented in Chapter 9) tells us how much more we can P r e s s (or the other indices presented in Chapter 9) tells us how much more we can P r e s s
5.
Companion Online Resources Visit
india.oup.com/orcs/9780199454716 to access both teaching and learning solutions online. Online Resources The following resources are available to support the faculty and students using this text: For Faculty • Instructor’s Manual • PowerPoint Slides • Multiple Choice Questions • Additional Self-assessment Tests For Students • Flashcard Glossary • Additional Reading Material Step 1: Getting Started Go to india.oup.com Step 2: Browse quickly by BASIC SEARCH o AUTHOR o TITLE o ISBN ADVANCED SEARCH o KEYWORDS o AUTHOR o TITLE o SUBTITLE o PUBLICATION DATE Step 5: Sign in with your Oxford ID Step 3: Select title Select Product Select Online Resources Step 7: Fill in your details Fill the detailed registration form with correct particulars. Fields marked with ‘*’ in the form are mandatory. 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UOB_Book.indb 6 06/10/15 8:35 PM Companion Online Resource Visit india.oup.com/orcs/9780199454716 to both teaching and learning solutions online. Online Resources The following resources are available to sup the faculty and students using this text: For Faculty • Instructor’s Manual • PowerPoint Slides • Multiple Choice Questions • Additional Self-assessment Tests For Students • Flashcard Glossary • Additional Reading Material Step 1: Getting Started Go to india.oup.com Step 2: Browse quickly by BASIC SEARCH o AUTHOR o TITLE o ISBN ADVANCED SEARCH o KEYWORDS o AUTHOR o TITLE o SUBTITLE o PUBLICATION DATE Step 5: Sign in with your Oxford ID Step 3: Select title Select Product Select Online Resources Step 7: Fill in your details Fill the detailed registration form with correct particulars. Fields marked with ‘*’ in the form are mandatory. Update Step 4: View Resources Click on “View all resources” Step 6: if you do not have an Oxford ID, register with us Step 8: Validation We shall revert to you within 48 hours after verifying the details provided by you. Once validated, please login using your username and password and access the resources. Step 10: Visit us again Go to india.oup.com Sign in with Oxford ID Step 9: Confirmation You will receive a confirmation on your email ID. Step 12: Download Resources Click on the title View online resources Select resource type Download the resource you require Step 11: Visit your licensed products Go to “Resources” section Steps to register and access Online Resources Resources for instructors and students are developed to complement each textbook and vary from book to book. For any further queries, please write to us at HEMarketing.in@oup.com with your mobile number. UOB_Book.indb 6 Companion Online Resources Visit india.oup.com/orcs/9780199459742 to access both teaching and learning solutions online. Online Resources The following resources are available to support the faculty and students using this text: For Faculty • PowerPoint Slides • Test Bank • Personality Tests For Students • Multimedia Resources • Flashcard Glossary © Oxford University Press. All rights reserved. O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d esources O x f o r d esources O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d Step 6: if you do not have an Oxford ID O x f o r d Step 6: if you do not have an Oxford ID O x f o r d U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y register and access Online Resources U n i v e r s i t y register and access Online Resources U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y mplement each textbook and vary U n i v e r s i t y mplement each textbook and vary from book to book. U n i v e r s i t y from book to book. P r e s s P r e s s P r e s s P r e s s P r e s s P r e s s Glossary P r e s s Glossary
6.
Preface to the
Second Edition Personality development and soft skills are two essentials for enhancing one’s employability prospects. Therefore, it is encouraging to note that a diverse cross- section of readers have benefitted from the first edition of this book. In my recent interactions with many people from the corporate world and academia, what has additionally emerged is the growing influence of e-learning as a new aspect of career growth. In line with this trend, I have put focus on e-learning in this second edition with the inclusion of two new chapters on this key topic. Massive Open Online Courses (MOOCs) form a key component of e-learning andhascaughtontheworldover.Thereareseveralorganizationsinthegovernment, academia, and the corporate world in India that are also playing a key role in e-learning and MOOCs. Thus, with its inclusion, personality development, soft skills, and e-learning form a sort of trilogy for career growth. The new chapters 12 and 13 acquaint the reader with the world of e-learning, the different e-learning technologies, the varying roles of e-learning at different stages of one’s career, a structured approach to mapping relevant MOOCs to one’s career goals, and multi-year skill development plans. In addition to e-learning, this edition also provides updates on the new trends in preparing oneself for a successful professional journey. Topics such as modern trends in writing curriculum vitae have been included to benefit the readers. I hope the readers will acquire enhanced value from this new edition of the book while planning various facets of their career graph. New to this Edition • New chapters on e-learning for career growth • New section on non-traditional résumés • An audio on phonetics, and videos related to personality development on the companion website • Augmented web resources with test bank, flashcard glossary, and personality tests © Oxford University Press. All rights reserved. O x f o r d e-learning and MOOCs. Thus, with its inclusion, personality development, soft O x f o r d e-learning and MOOCs. Thus, with its inclusion, personality development, soft form O x f o r d form a O x f o r d a sort O x f o r d sort of O x f o r d of w chapters 12 and 13 acquaint the reader with the world of e-learning, O x f o r d w chapters 12 and 13 acquaint the reader with the world of e-learning, the different e-learning technologies, the varying roles of e-learning at different O x f o r d the different e-learning technologies, the varying roles of e-learning at different career, O x f o r d career, a O x f o r d a structured O x f o r d structured multi-year O x f o r d multi-year U n i v e r s i t y with many people from the corporate world and U n i v e r s i t y with many people from the corporate world and academia, what has additionally emerged is the growing influence of e-learning U n i v e r s i t y academia, what has additionally emerged is the growing influence of e-learning as a new aspect of career growth. In line with this trend, I have put focus on U n i v e r s i t y as a new aspect of career growth. In line with this trend, I have put focus on e-learning in this second edition with the inclusion of two new chapters on this U n i v e r s i t y e-learning in this second edition with the inclusion of two new chapters on this (MOOCs) U n i v e r s i t y (MOOCs) form U n i v e r s i t y form over.Thereareseveralorganizationsinthegovernment, U n i v e r s i t y over.Thereareseveralorganizationsinthegovernment, world U n i v e r s i t y world in U n i v e r s i t y in India U n i v e r s i t y India e-learning and MOOCs. Thus, with its inclusion, personality development, soft U n i v e r s i t y e-learning and MOOCs. Thus, with its inclusion, personality development, soft P r e s s for P r e s s for enhancing P r e s s enhancing e, it is encouraging to note that a diverse cross- P r e s s e, it is encouraging to note that a diverse cross- of P r e s s of this P r e s s this book. P r e s s book. with many people from the corporate world and P r e s s with many people from the corporate world and academia, what has additionally emerged is the growing influence of e-learning P r e s s academia, what has additionally emerged is the growing influence of e-learning
7.
viii PREFACE TO
THE SECOND EDITION Coverage and Structure The book has been divided into 13 chapters. Chapter 1 deals with the concept of personality, its various traits and characteristics, and types. Personality tests and their assessment have also been covered. Chapter 2 discusses the importance of soft skills in the professional world. It classifies soft skills into two categories: personal and interpersonal traits. The need for effective communication skills has been explained in Chapter 3. It also emphasizes on the various nuances of English language such as syllable, accent, and intonation. Chapter 4 covers the structure, strategies, and types of an effective résumé. Chapter 5 is on group discussion (GD). The different types of GDs, conducting a GD, its types, and opening and summarizing a GD are covered in this chapter. Job interview, a crucial component of the recruitment process, has been explained in Chapter 6. Chapter 7 elaborates upon body language, which is an essential element of effective communication. Chapter 8 and 9 on writing skills will teach the learner to enhance their communication clarity. Chapter 10 helps readers identify common errors made while speaking and writing English and suggests how to avoid such errors. An overview of modern means of communication and language laboratory is provided in Chapter 11. Chapter 12 highlights the growing importance of e-learning, its pros and cons, and usefulness in various stages of one’s career. Massive Open Online Course (MOOC), a vital component of e-learning, is discussed in Chapter 13. Online Resources The following resources are available to support the faculty and students using this text. For Faculty • PowerPoint Slides • Test Bank, which includes multiple choice and true/false questions • Personality Tests For Students • Multimedia resources, which includes an audio on phonetics, and videos related to personality development • Flashcard Glossary Acknowledgements I convey my blessings to Basundhara, my daughter-in-law, who is a bright alumna of Jadavpur University, Kolkata, and presently residing at California, for keeping © Oxford University Press. All rights reserved. O x f o r d Online Resources O x f o r d Online Resources O x f o r d The following resources are available to support the faculty and students using O x f o r d The following resources are available to support the faculty and students using U n i v e r s i t y errors U n i v e r s i t y errors writing English and suggests how to avoid such err U n i v e r s i t y writing English and suggests how to avoid such errors. U n i v e r s i t y ors. communication U n i v e r s i t y communication wing importance of e-learning, its pros and cons, U n i v e r s i t y wing importance of e-learning, its pros and cons, of U n i v e r s i t y of U n i v e r s i t y one’s U n i v e r s i t y one’s career. U n i v e r s i t y career. nline Course (MOOC), a vital component of e-learning, is U n i v e r s i t y nline Course (MOOC), a vital component of e-learning, is P r e s s , a crucial component of the recruitment process, has been P r e s s , a crucial component of the recruitment process, has been explained in Chapter 6. Chapter 7 elaborates upon body language, which is an P r e s s explained in Chapter 6. Chapter 7 elaborates upon body language, which is an Chapter P r e s s Chapter 8 P r e s s 8 and P r e s s and will teach the learner to enhance their communication clarity. P r e s s will teach the learner to enhance their communication clarity. errors P r e s s errors made P r e s s made
8.
PREFACE TO THE
SECOND EDITION ix me informed of the latest developments in the field of e-learning. This current information was of great help in keeping me updated about the major strides being made in this sphere. I thank Shibshankar Bhattacharyya, formerly Professor of Physics, Indian Association for the Cultivation of Science, for the discussions I had with him at various stages of writing the book. I also extend my thanks to the editorial staff of Oxford University Press, who worked very diligently on the revisions for this second edition, for their excellent work. Barun K. Mitra © Oxford University Press. All rights reserved. O x f o r d U n i v e r s i t y P r e s s
9.
Preface to the
First Edition What prompted me to write this book is the oft-quoted remark of an industry leader: ‘They (our students) are not unemployed; they are unemployable.’ But why? Our students graduate from good colleges with good grades. In spite of that why are they unemployable? The answer lies in the fact that they lack two essential attributes: personality and soft skills. The encouraging news is that many colleges today have recognized this need and have begun to focus on these essential aspects. These aspects include not only the domain knowledge (hard skills), but also their personality and soft skills. Just having these inherent assets is not sufficient. It needs to be presented effectively to the employer (through resume, group discussion, interview, presentation, etc.). I had been discussing this need for many years through my interaction with students and professionals, as well as with employers from many multinational and Indian companies. The objective of writing this book is to acquaint young men and women of the present generation with the details of soft skills and the importance of personality. These have been explained with several case-studies and examples. Several important topics have also been covered in this book such as writing an impressive curriculum vitae (CV), being effective in group discussions (GD) and interviews. An important aspect of one’s personality is derived from communication skills. Both verbal and non-verbal (also referred to as ‘body language’) have been dealt with in this book. Many examples of phonetics and accent have also been given to help improve one’s communication. A section on potpourri of commonly misused phrases has been included to help avoid the pitfalls during communication. This wide gamut of topics related to developing one’s personality and soft skills will help a person’s career growth in any organization. As a former Professor of English, IIT Kharagpur, and having imparted technical communication skills to generations of students I have conducted several courses sponsored by the Indian Society for Technical Education (ISTE) and Quality © Oxford University Press. All rights reserved. O x f o r d discussion, interview, presentation, etc.). I had been discussing this need for O x f o r d discussion, interview, presentation, etc.). I had been discussing this need for many years through my interaction with students and professionals, as well as O x f o r d many years through my interaction with students and professionals, as well as O x f o r d with employers from many multinational and Indian companies. O x f o r d with employers from many multinational and Indian companies. of O x f o r d of writing O x f o r d writing O x f o r d generation O x f o r d generation personality. These have O x f o r d personality. These have important O x f o r d important U n i v e r s i t y skills. U n i v e r s i t y skills. The U n i v e r s i t y The recognized this need and have begun to focus on these U n i v e r s i t y recognized this need and have begun to focus on these the U n i v e r s i t y the domain U n i v e r s i t y domain U n i v e r s i t y knowledge U n i v e r s i t y knowledge Just U n i v e r s i t y Just having U n i v e r s i t y having these U n i v e r s i t y these It needs to be presented effectiv U n i v e r s i t y It needs to be presented effectively to the employer (through resume, group U n i v e r s i t y ely to the employer (through resume, group discussion, interview, presentation, etc.). I had been discussing this need for U n i v e r s i t y discussion, interview, presentation, etc.). I had been discussing this need for many years through my interaction with students and professionals, as well as U n i v e r s i t y many years through my interaction with students and professionals, as well as P r e s s remark P r e s s remark are P r e s s are unemployable. P r e s s unemployable. colleges P r e s s colleges with P r e s s with good P r e s s good lies P r e s s lies in P r e s s in The P r e s s The
10.
PREFACE TO THE
FIRST EDITION xi Improvement Program (QIP). I also worked on a language project at Minneapolis and as the Director and Vice President of South Asia Hankes Foundation, Kolkata. Over these years, I have been discussing the importance of personality and soft skills with several senior management employers who had graduated from IIT. Quite naturally these in-depth discussions gave the fillip to writing this book. This book will hopefully benefit a large number of students and professionals in their career through a deeper understanding of personality and soft skills. It will assist them in acquiring employability assets which they can present to their employer. I have been encouraged very much by the positive feedback and extensive use of my earlier book Effective Technical Communication (Oxford University Press) from students and professionals. I hope this book will also serve the needs of those who aspire for a sharp growth in their professional career. A thorough understanding of the techniques illustrated in this book will help enhance personality, infuse confidence, and increase employability in any chosen career. Organization and Content The book has been divided into eleven chapters, covering the spectrum of personality and soft skills attributes. A brief overview of each chapter is provided below. Chapter1 introduces the concepts of personality and discusses various person- ality traits and their characteristics. Analyses of personality such as Freudian anal- ysis and Swami Vivekananda’s vedantic concept are presented next. It then focuses on describing various attributes such as leadership, interpersonal, decision mak- ing; various personality types are also mapped. Finally, it provides and overview of personality tests and their assessment. Chapter 2 introduces the concept of soft skills and emphasizes the importance of developing them. It classifies soft skills into several personality traits and discusses each one in detail along with a strength-weakness analysis. Chapter 3 focuses on communication skills. It starts with an explanation of the communication process. Speaking skills are discussed next with guidelines for speaking effectively. It explains speaking etiquette and provides an overview of phonetics, and various nuances of the English language such as syllable, stress, rhythm, and intonation. Chapter 4 deals with the importance of writing an effective resume. It explains three strategies for structuring and writing good resumes. It provides insight into what the requirements of most employers are and how to use words and phrases convincingly. It discusses various types of resumes, especially those for beginners. Finally, a few examples of well written resumes are provided. Chapter 5 explains how one should conduct oneself in a group discussion. It explains the purpose of a GD and brings out various personality traits which one exhibits in a GD through three case studies. It emphasizes on the ability to work as a team, verbal/non-verbal communication, leadership, reasoning, ability to influence, innovation and lateral thinking, and flexibility. It explains various © Oxford University Press. All rights reserved. O x f o r d personality tests and their assessment. O x f o r d personality tests and their assessment. concept O x f o r d concept classifies O x f o r d classifies detail O x f o r d detail along O x f o r d along focuses O x f o r d focuses on O x f o r d on communication O x f o r d communication communication O x f o r d communication process. O x f o r d process. effectively. O x f o r d effectively. U n i v e r s i t y covering U n i v e r s i t y covering chapter U n i v e r s i t y chapter is U n i v e r s i t y is oduces the concepts of personality and discusses various person U n i v e r s i t y oduces the concepts of personality and discusses various person Analyses U n i v e r s i t y Analyses of U n i v e r s i t y of personality U n i v e r s i t y personality concept ar U n i v e r s i t y concept are presented next. It then focuses U n i v e r s i t y e presented next. It then focuses such U n i v e r s i t y such as U n i v e r s i t y as leadership, U n i v e r s i t y leadership, also U n i v e r s i t y also mapped. U n i v e r s i t y mapped. personality tests and their assessment. U n i v e r s i t y personality tests and their assessment. concept U n i v e r s i t y concept of U n i v e r s i t y of P r e s s covering P r e s s covering the P r e s s the spectrum P r e s s spectrum
11.
xii PREFACE TO
THE FIRST EDITION types of GD and how to prepare for each of them. It also discusses the importance of the first speaker and proper summing of the discussion. Chapter 6 lays emphasis on the importance of job interviews. It explains what interviewers look for in a candidate and how to prepare oneself accordingly. It explains various types of interviews and the importance of doing ground work, and appropriate dressing style, body language, and speaking skills. It discusses various standard as well as tricky interview questions and suggests appropriate responses for them. It also discusses how to conduct oneself in a video/teleconference. Finally, it provides a comprehensive case study with analysis explaining the concepts covered. Chapter 7 deals with body language. It starts by explaining the nine emotions displayed through body language. It covers other aspects such as types of handshakes, zones of intimacy and desirable/undesirable body language in several professional situations. Chapters 8 and 9 provide insight into improving one’s writing and reading skills. Several examples are provided to explain how one can improve clarity of communication and write more effectively. Chapter 9 deals with the concept of Fog indices, which help in determining how easy or difficult it is to read a passage. It also discusses the importance of clarity in verbal communication. Chapter 10 gives crucial tips on how to avoid common errors one makes through the incorrect usage of English words and phrases. Chapter 11 provides a short overview of modern means of communication and the growing importance of Language Laboratory, which is a self-improvement aid that one can practise even at home. Acknowledgement I thank my son Bobby for his help and guidance in developing this book. It was he who first pointed out to me the increasing criticality of soft skills and personality traits in today’s world. I thank Prof. Ajoy Kumar Ray, Vice Chancellor, Bengal Engineering and Science University, for his enthusiastic support and encouragement in bringing out this book. I also thank Rabindra (Rob) Roy, Vice President of a company in California for his great interest in the publication of such a book. I take this opportunity to convey my thanks to my former students of IIT who are now in senior management positions in many companies. My discussions with them have helped enrich the content of this book. I also thank Ms Kusumita Bhattacharyya, a reputed artist, for drawing many lively sketches which served as a reference for the illustrations. I feel happy to bless Basundhara, my daughter-in-law, who helped me significantly. She diligently went through each of the chapters, and made the needed corrections. My daughter, Swagata (Gopa), always encouraged me while I was writing the book. Thank you Gopa! Finally, I would like to thank the editorial team at Oxford University Press, for their feedback and suggestions at every stage of this book. Barun K. Mitra © Oxford University Press. All rights reserved. O x f o r d Bobby O x f o r d Bobby for O x f o r d for his O x f o r d his pointed O x f o r d pointed traits O x f o r d traits in O x f o r d in today’ O x f o r d today’ Prof O x f o r d Prof. O x f o r d . Prof. Prof O x f o r d Prof. Prof Ajoy O x f o r d Ajoy his O x f o r d his enthusiastic O x f o r d enthusiastic U n i v e r s i t y erbal communication. U n i v e r s i t y erbal communication. to U n i v e r s i t y to avoid U n i v e r s i t y avoid common U n i v e r s i t y common nglish words and phrases. U n i v e r s i t y nglish words and phrases. provides a short overview of modern means of communication and U n i v e r s i t y provides a short overview of modern means of communication and the growing importance of Language Laboratory, which is a self-improvement aid U n i v e r s i t y the growing importance of Language Laboratory, which is a self-improvement aid that one can practise even at home. U n i v e r s i t y that one can practise even at home. P r e s s one’s P r e s s one’s writing P r e s s writing one P r e s s one can P r e s s can improv P r e s s improv Chapter 9 P r e s s Chapter 9 deals with the concept of P r e s s deals with the concept of Chapter 9 deals with the concept of Chapter 9 P r e s s Chapter 9 deals with the concept of Chapter 9 or P r e s s or difficult P r e s s difficult erbal communication. P r e s s erbal communication.
12.
Brief Contents Features of
the Book iv Preface to the Second Edition vii Preface to the First Edition x Detailed Contents xiv Introduction 1 1. Personality Development: A Must for Leadership and Career Growth 9 2. Soft Skills: Demanded by Every Employer 30 3. Communication Skills: Spoken English, Phonetics, Accent, Intonation 60 4. Your Résumé or Curriculum Vitae: The First Step Forward 77 5. Group Discussion: A Test of Your Soft Skills 100 6. Job Interviews: The Gateway to the Job Market 122 7. Body Language: Reveals Your Inner Self and Personality 145 8. Enhance Your Writing Skill to Create an Impression 167 9. Fog Index: Provides Guidance for Proper Writing 183 10. Beware of Pitfalls: Avoid Errors 199 11. Language Laboratory: Facilitating Self-improvement 216 12. Acquaintance with E-learning Concepts and Techniques 226 13. Massive Open Online Course (MOOC): Skill Development 240 and Career Growth Index 254 About the Author 257 © Oxford University Press. All rights reserved. O x f o r d Skill O x f o r d Skill to O x f o r d to vides O x f o r d vides Guidance O x f o r d Guidance Pitfalls: O x f o r d Pitfalls: Avoid O x f o r d Avoid O x f o r d Laboratory: O x f o r d Laboratory: with O x f o r d with U n i v e r s i t y Phonetics, U n i v e r s i t y Phonetics, Accent, U n i v e r s i t y Accent, The U n i v e r s i t y The First U n i v e r s i t y First Step U n i v e r s i t y Step Soft U n i v e r s i t y Soft Skills U n i v e r s i t y Skills to U n i v e r s i t y to the U n i v e r s i t y the Job U n i v e r s i t y Job Market U n i v e r s i t y Market Your U n i v e r s i t y Your Inner U n i v e r s i t y Inner Self U n i v e r s i t y Self Create U n i v e r s i t y Create P r e s s and P r e s s and Career P r e s s Career
13.
Introduction 1 The Changing Scenario—A Raised Bar 1 The Right Personality for the Job
1 Résumé, Group Discussion, Job Interview—Reflect Your Personality 2 Soft Skills for First Job or in Early Stages of Career Advancement 3 Personality Traits and Soft Skills for Future Career Advancement 4 Values and Ethics 7 Personality and Soft Skills for Career Growth 7 1. Personality Development: A Must for Leadership and Career Growth 9 Case 1: One’s Personality Sends Out a Signal that Others Read 11 Case 2: Same Person: Consciously Different Personalities can be Powerful 13 Case 3: There isn’t One Right Personality; It Differs by Role 13 Learnings About Personality Development from the Three Cases 14 Personality Analysis 14 Freudian Analysis of Personality Development 15 Swami Vivekananda’s Concept of Personality Development 16 Physical Self 17 Energy Self 17 Intellectual Self 17 Mental Self 17 Blissful Self 17 Personality Begets Leadership Qualities 18 Interpersonal Skills 18 Detailed Contents Features of the Book iv Preface to the Second Edition vii Preface to the First Edition x Brief Contents xiii © Oxford University Press. All rights reserved. O x f o r d O x f o r d Skills O x f o r d Skills Personality Development: A Must for Leadership and Career O x f o r d Personality Development: A Must for Leadership and Career O x f o r d Case 1: One’s Personality Sends Out a Signal that Others Read O x f o r d Case 1: One’s Personality Sends Out a Signal that Others Read Case 2: Same Person: Consciously Differ O x f o r d Case 2: Same Person: Consciously Differ U n i v e r s i t y U n i v e r s i t y Intervie U n i v e r s i t y Interview U n i v e r s i t y w— U n i v e r s i t y — w— w U n i v e r s i t y w— w Reflect U n i v e r s i t y Reflect Stages U n i v e r s i t y Stages of U n i v e r s i t y of Career U n i v e r s i t y Career Skills U n i v e r s i t y Skills for U n i v e r s i t y for Future U n i v e r s i t y Future for U n i v e r s i t y for Career U n i v e r s i t y Career P r e s s P r e s s
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Resolving Conflict 18 A
Smiling Face 19 Appreciative Attitude 19 Assertive Nature 19 Communication Skills 19 Listening Skills 20 Developing Empathy 20 The Personality Attribute of Taking Bold Decisions 20 Personality Types and Leadership Qualities 21 Mapping the Different Personality Types 22 Perfectionists 22 Helpers 22 Achievers 23 Romantics 23 Observers 24 Questioners 24 Enthusiasts or Adventurers 25 Bosses or Asserters 25 Mediators or Peacemakers 26 Personality Tests 26 Example of a Personality Test: Jung Typology Test 27 Personality Assessment 27 2. Soft Skills: Demanded by Every Employer 30 Case I: Dr Devi Shetty 31 Case II: Abraham Lincoln 32 Case III: Jeff Immelt 33 Lessons from the Three Case Studies 34 Change in Today’s Workplace: Soft Skills as a Competitive Weapon 35 Antiquity of Soft Skills 37 Classification of Soft Skills 37 Time Management 38 Attitude 41 Responsibility 43 Ethics, Integrity, Values, and Trust 43 Self-confidence and Courage 45 Consistency and Predictability 47 Teamwork and Interpersonal Skills 48 DETAILED CONTENTS xv © Oxford University Press. All rights reserved. O x f o r d O x f o r d 27 O x f o r d 27 Soft Skills: Demanded by Every Employer O x f o r d Soft Skills: Demanded by Every Employer O x f o r d Case I: Dr Devi Shetty O x f o r d Case I: Dr Devi Shetty Case II: Abraham L O x f o r d Case II: Abraham L U n i v e r s i t y Example of a Personality Test: Jung Typology Test U n i v e r s i t y Example of a Personality Test: Jung Typology Test P r e s s
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Communication and Networking
50 Empathy and Listening Skills 51 Problem Solving, Troubleshooting and Speed-reading 53 Leadership 55 3. Communication Skills: Spoken English, Phonetics, Accent, Intonation 60 Code and Content 61 Stimulus and Response 62 Source 62 The Encoding Process 63 The Channel 63 The Decoding Process 63 The Receiver 63 Speaking Skills 63 Phonetics 65 Phonetic Chart 66 Syllables 67 Stress 67 Accent 69 Rhythm 69 Intonation 70 Communicating Soft Skills: A Self-assessment 72 4. Your Résumé or Curriculum Vitae: The First Step Forward 77 The Strategy of Résumé Writing—From an Employer’s Perspective 79 Strategy I: The Résumé Should Reveal Those Personality Traits that Align with the Organization’s Values 79 Strategy II: The Résumé Should Convince the Potential Employer of Right Fitment to the Opening 81 Strategy III: The Résumé Should Show to the Employer the Benefits that the Candidate Will Bring in 83 A Favourable First Impression—The ‘Career Objective’ in the Résumé 85 The Main Body of the Résumé 85 Clarity and Crispness of the Résumé 85 Format and Content of the Résumé 86 A Fresher’s Résumé 87 Examples 89 Example of a Well-written Résumé by an Experienced Professional 89 xvi DETAILED CONTENTS © Oxford University Press. All rights reserved. O x f o r d O x f o r d Skills: O x f o r d Skills: A O x f o r d A Your Résumé or Curriculum Vitae: The First Step Forward O x f o r d Your Résumé or Curriculum Vitae: The First Step Forward Strategy O x f o r d Strategy of O x f o r d of Résumé O x f o r d Résumé Strategy I: The Résumé Should Reveal Those Personality Traits that Align with the O x f o r d Strategy I: The Résumé Should Reveal Those Personality Traits that Align with the U n i v e r s i t y Self-assessment U n i v e r s i t y Self-assessment P r e s s
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Example of a
Well-written Résumé of a Fresh Graduate 91 Example of a Poorly Written Résumé 92 Writing a Modern Résumé 93 How is the Modern CV Different from the Traditional One? 93 Various Modern Résumé Formats 94 5. Group Discussion: A Test of Your Soft Skills 100 Case Studies 101 Learnings from the Three Case Studies 107 Ability to Work as a Team 108 Communication Skills, Including Active Listening 109 Non-verbal Communication 110 Leadership and Assertiveness 112 Reasoning 113 Ability to Influence 114 Innovation, Creativity and Lateral Thinking 114 Flexibility 115 Group Discussion Types 115 The Responsibility of the First Speaker 116 Concluding the Discussion—The Technique of Summing Up 117 6. Job Interviews: The Gateway to the Job Market 122 Types of Interviews 123 Groundwork Before the Interview 124 Abide by the Dress Code 124 Importance of Body Language in Interviews 125 Need for Proper Articulation 127 Probable Interview Questions 128 Tell Us about Yourself 128 Would You Call Yourself a Team Player? 128 Few Tricky Questions and Possible Answers 129 Why Should We Employ You? 129 Do You Have Offers from Other Companies? 129 What Salary are You Expecting? 130 How Much do You Think You are Worth? 130 What Kind of a Culture are You Comfortable with? 130 What is More Important to You—Salary or Growth Opportunities? 130 What do You Know about Our Company? 130 Tell Us about Your Strengths and Weaknesses 130 DETAILED CONTENTS xvii © Oxford University Press. All rights reserved. O x f o r d the O x f o r d the Intervie O x f o r d Intervie Code O x f o r d Code 124 O x f o r d 124 Body O x f o r d Body Language O x f o r d Language Proper O x f o r d Proper O x f o r d Articulation O x f o r d Articulation U n i v e r s i t y U n i v e r s i t y 114 U n i v e r s i t y 114 116 U n i v e r s i t y 116 Technique U n i v e r s i t y Technique of U n i v e r s i t y of Job Interviews: The Gateway to the Job Market U n i v e r s i t y Job Interviews: The Gateway to the Job Market P r e s s
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Where do You
See Yourself in 5 or 10 Years? 131 What are Your Plans for Higher Studies? 131 When Leading a Team, How Will You Motivate Your Team Members and Resolve Any Differences between Them? 131 What Has Been the Biggest Challenge You Have Faced, and How Did You Handle It? 132 What Do You Think are the Essential Qualities of a Good Employee? 132 You Claim to be Computer-savvy. Can You Mention Any Innovative Way to Enhance the Sales of the Company Using Your Computer Knowledge and Skills? 133 Concluding an Interview 134 Telephonic or Video Interview—A Growing Trend 134 Disadvantages of Telephonic or Video Interview 136 A Mock Interview 136 Why did the Interview Team Select Vikram? 136 Why did the Interview Team not Select Chandra and Amit? 140 7. Body Language: Reveals Your Inner Self and Personality 145 Emotions Displayed by Body Language 147 Aggressive 147 Submissive 148 Attentive 148 Nervous 148 Upset 149 Bored 149 Relaxed 150 Power 150 Defensive 150 Handshake—The Most Common Body Language 151 Eyes—A Powerful Reflection of One’s Inner Self 152 Entry to My Space—Personal Zones May Vary 153 Intimate Zone 153 Personal Zone 153 Social Zone 154 Public Zone 154 Typical Body Language when Zones are Intruded 155 Body Language Exhibited During Different Professional Interactions 155 Interview 155 Manager’s Discussions with a Subordinate Employee 156 Discussions with Supervisor 157 xviii DETAILED CONTENTS © Oxford University Press. All rights reserved. O x f o r d 150 O x f o r d 150 150 O x f o r d 150 U n i v e r s i t y U n i v e r s i t y Body Language: Reveals Your Inner Self and Personality U n i v e r s i t y Body Language: Reveals Your Inner Self and Personality Language U n i v e r s i t y Language 147 U n i v e r s i t y 147 P r e s s P r e s s eam not Select Chandra and Amit? P r e s s eam not Select Chandra and Amit? Body Language: Reveals Your Inner Self and Personality P r e s s Body Language: Reveals Your Inner Self and Personality
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Presentation to a
Large Audience 158 Group Discussions 160 Video-conference 160 8. Enhance Your Writing Skill to Create an Impression 167 Fifteen Principles to Increase Clarity of Communication 168 Use Short, Simple and Clear Words 168 Use Short Sentences 168 Do not Cram Different Points into One Sentence 169 Using Compact Substitutes for Wordy Phrases 170 Remove Redundant Words and Expressions 171 Avoid Use of Mixed Metaphors 173 Avoid Hackneyed and Stilted Phrases 173 Avoid Verbosity in the Use of Common Prepositions 174 Do not Twist the Word Order 174 Present Similar Ideas in a Sentence with Same Structural and Grammatical Form 174 Make Positive Statements Without Being Hesitant or Non-committal 175 Avoid Pompous Words and Phrases 175 Use Active Instead of Passive Voice 175 Ensure Correct Spelling and Grammar in the Text 176 Substitute Easily-understood Words for Words Imported from Other Fields 176 Edit-Edit-Edit 176 The Reader’s Perspective 176 Clarity of Thought 177 Clarity of Text 178 Example of Poorly and Well-written Texts 179 9. Fog Index: Provides Guidance for Proper Writing 183 Fog Index or Clarity Index 184 Examples of Passages with High and Low Fog Index 186 Infogineering Clarity Rating 189 Flesch Kincaid Reading Ease Index 190 Other Readability Indices 192 Checking Grammar, Spelling and Voice 193 Clarity of Verbal Communication 193 Case 1 193 Case 2 194 DETAILED CONTENTS xix © Oxford University Press. All rights reserved. O x f o r d ect Spelling and Grammar in the Text O x f o r d ect Spelling and Grammar in the Text Substitute Easily-understood O x f o r d Substitute Easily-understood O x f o r d Words for Words Imported from Other Fields O x f o r d Words for Words Imported from Other Fields The Reader’s Perspective O x f o r d The Reader’s Perspective Clarity of Thought O x f o r d Clarity of Thought Clarity of Text O x f o r d Clarity of Text U n i v e r s i t y imilar Ideas in a Sentence with Same Structural and Grammatical U n i v e r s i t y imilar Ideas in a Sentence with Same Structural and Grammatical e Statements Without Being Hesitant or Non-committal U n i v e r s i t y e Statements Without Being Hesitant or Non-committal 175 U n i v e r s i t y 175 e Instead of Passive Voice U n i v e r s i t y e Instead of Passive Voice 175 U n i v e r s i t y 175 ect Spelling and Grammar in the Text U n i v e r s i t y ect Spelling and Grammar in the Text Words for Words Imported from Other Fields U n i v e r s i t y Words for Words Imported from Other Fields P r e s s 174 P r e s s 174
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10. Beware of
Pitfalls: Avoid Errors 199 Perplexing Prepositions 200 Proper Pronouns 201 Valid Verbs 201 Articles—To be or Not to be 202 The Power of Punctuation 202 Capital Check 203 Words that are Single or Couple 203 Similar But Not Quite the Same 204 Self-check 206 Questions About Question Tags 206 Sound Spellings 207 Indianisms in English 208 Most Common Errors in the World 211 Comparatives 213 11. Language Laboratory: Facilitating Self-improvement 216 Language Laboratory Lesson Types 218 Preparing for a Language Laboratory Session 220 Advanced Language Laboratory 220 A Language Laboratory of Your Own at Your Home 221 Language Laboratory Material 223 12. Acquaintance with E-learning Concepts and Techniques 226 What is E-learning? 227 Benefits of E-learning 227 Disadvantages of E-learning 228 Types of E-learning 229 Synchronous Learning 229 Asynchronous Learning 229 The evolution and Three Generations of E-learning 229 E-learning Technologies 230 Smart Classroom 230 Smartphone, Tablet or E-books 231 Multi-location Intelligent Videoconferencing 231 Video Streaming—Live and Recorded 232 Satellite Broadcast 232 Audio is not Dead! How to Listen and Improve Skills on the Move! 233 xx DETAILED CONTENTS © Oxford University Press. All rights reserved. O x f o r d O x f o r d Language Laboratory Material O x f o r d Language Laboratory Material Acquaintance with E-learning Concepts and Techniques O x f o r d Acquaintance with E-learning Concepts and Techniques E-learning? O x f o r d E-learning? 227 O x f o r d 227 O x f o r d E-learning O x f o r d E-learning Disadvantages O x f o r d Disadvantages of O x f o r d of U n i v e r s i t y U n i v e r s i t y Language Laboratory: Facilitating Self-impr U n i v e r s i t y Language Laboratory: Facilitating Self-impr 218 U n i v e r s i t y 218 Laboratory U n i v e r s i t y Laboratory Session U n i v e r s i t y Session Laboratory U n i v e r s i t y Laboratory 220 U n i v e r s i t y 220 Your U n i v e r s i t y Your Own U n i v e r s i t y Own Language Laboratory Material U n i v e r s i t y Language Laboratory Material 223 U n i v e r s i t y 223 P r e s s P r e s s
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Online Content by
Universities—OCW to MOOCs 233 Career Growth Benefits from E-Learning 234 Students at the Threshold of Starting a Career 235 Career Progression within a Corporate Setting 235 Career Progression While Switching a Company 235 Professional Development for High Potential Employees 236 The Future of E-Learning 236 13. Massive Open Online Course (MOOC): Skill Development and Career Growth 240 Introducing Massive Open Online Courses (MOOCs) 241 MOOCs Integrate Soft Skills and Hard Skills into One Platform 241 MOOCs—Bringing the Power to You! 243 Large Scale Skill Development: A Priority for India 244 Launch of MOOC Platform Swayam 245 MOOCs Gaining Momentum in India 246 Integrating MOOCs as Part of Individual Skill Enhancement Plan for Career Growth 247 Linking Career and Skill to MOOCs 247 Write Down Your Long-term and Short-term Career Goal 247 Develop Your Multi-year Skill Development Plan, in Line with Your Stated Career Goals 248 Map Your Multi-year Skill Development Plan onto Appropriate MOOCs 249 Researching the Available MOOC Options 249 MOOCs Enrich Your CV 250 MOOCs and vocational education 251 What is Vocational Education? 251 Vocational Skill Development in India 251 Role of the NSDC in Vocational Education and Training 251 Role of MOOCs in Vocational Education 251 Difference in MOOC Content and Delivery for Vocational Education 252 MOOCs—The Drag Factor 252 Index 254 About the Author 257 DETAILED CONTENTS xxi © Oxford University Press. All rights reserved. O x f o r d Skill O x f o r d Skill 248 O x f o r d 248 Multi-year O x f o r d Multi-year Skill O x f o r d Skill Development O x f o r d Development O x f o r d 249 O x f o r d 249 the O x f o r d the Available O x f o r d Available MOOCs Enrich Your CV O x f o r d MOOCs Enrich Your CV U n i v e r s i t y 246 U n i v e r s i t y 246 Individual U n i v e r s i t y Individual Skill U n i v e r s i t y Skill Enhancement U n i v e r s i t y Enhancement OOC U n i v e r s i t y OOCs U n i v e r s i t y s 247 U n i v e r s i t y 247 and U n i v e r s i t y and Short-term U n i v e r s i t y Short-term Development U n i v e r s i t y Development P r e s s Platform P r e s s Platform
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CHAPTER THREE LEARNING OBJECTIVES Grooming
one’s personality Personality as a signal that others read Variation of personality with situation Characteristics of different personality attributes Influence of heredity and environment on personality Different classifications of personality Personality tests Personality Development A Must for Leadership and Career Growth CHAPTER ONE ‘I knew that I had come face to face with someone whose mere personality was so fascinating that, if I allowed it to do so, it would absorb my whole nature, my whole soul, my very art itself.’ — Oscar Wilde © Oxford University Press. All rights reserved. O x f o r d O x f o r d O x f o r d Different classifications of personality O x f o r d Different classifications of personality U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y Personality as a signal that others read U n i v e r s i t y Personality as a signal that others read U n i v e r s i t y Variation of personality with situation U n i v e r s i t y Variation of personality with situation Characteristics of different personality U n i v e r s i t y Characteristics of different personality Influence of heredity and environment U n i v e r s i t y Influence of heredity and environment Different classifications of personality U n i v e r s i t y Different classifications of personality P r e s s
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10 PERSONALITY DEVELOPMENT
AND SOFT SKILLS When we do something again and again, we form a habit. Ultimately these habits form a particular behaviour. If they recur frequently, they become a part of our psyche. They are reflected in all our activities—what we say, what we do, how we behave in certain circumstances and even in how we think. They become the core of our personality. Personality analysis is thus a methodology for categorizing the character and behaviour of a person. Personality is made up of some characteristic pattern of thoughts, feelings and behaviour that make one person different from others. Each of these individual attributes has its own individual characteristics, as indicated in Table 1.1. TABLE 1.1 Personality attributes and their characteristics Individual personality attributes Characteristics Maturity Wisdom, sagacity, depth Achievement-oriented Performance- and goal-oriented Intellectual Sharp, intelligent Emotional Excessive feelings Energetic Active, agile Physical attributes Healthy, robust, strong Material attributes Spendthrift, possessive P ersonality is concerned with the psychological pattern of an individual— the thoughts, emotions and feelings—that are unique to a person. In fact, the totality of character, attributes and traits of a person are responsible for moulding his personality. These inherent personality traits and the different soft skills interact with each other and make a person what he or she is. It helps bring out a number of intrinsic qualities of a person, which are a must in any responsible position. In simple words, personality is a set of qualities that make a person distinct from another. The word ‘personality’ originates from the Latin word ‘persona’, which means a mask. In the theatre of the ancient Latin-speaking world, the mask was just a conventional device to represent or typify a particular character. It is the sum of the characteristics that constitute the mental and physical being of a person including appearance, manners, habits, taste and even moral character. The personality of a person is how he presents himself to the world; it is how others see him. It has been aptly said: Reputation is what people think you are. Personality is what you seem to be. Character is what you really are. © Oxford University Press. All rights reserved. O x f o r d circumstances O x f o r d circumstances core of our personality. O x f o r d core of our personality. ersonality analysis O x f o r d ersonality analysis is thus a methodology for categorizing the character and O x f o r d is thus a methodology for categorizing the character and person. O x f o r d person. Personality O x f o r d Personality feelings O x f o r d feelings and O x f o r d and Each of these individual attributes has its own individual characteristics, as O x f o r d Each of these individual attributes has its own individual characteristics, as U n i v e r s i t y Reputation is what people think you are. U n i v e r s i t y Reputation is what people think you are. Personality is what you seem to be. U n i v e r s i t y Personality is what you seem to be. U n i v e r s i t y When we do something again and again, we form a habit. Ultimately these U n i v e r s i t y When we do something again and again, we form a habit. Ultimately these habits form a particular behaviour. If they recur frequently, they become a part of U n i v e r s i t y habits form a particular behaviour. If they recur frequently, they become a part of our psyche. They are reflected in all our activities—what we say, what we do, how U n i v e r s i t y our psyche. They are reflected in all our activities—what we say, what we do, how circumstances U n i v e r s i t y circumstances U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y Character is what you really are. U n i v e r s i t y Character is what you really are. P r e s s The personality of a person is how he presents himself to the world; it is how P r e s s The personality of a person is how he presents himself to the world; it is how P r e s s P r e s s P r e s s Reputation is what people think you are. P r e s s Reputation is what people think you are. Personality is what you seem to be. P r e s s Personality is what you seem to be.
23.
PERSONALITY DEVELOPMENT: A
MUST FOR LEADERSHIP AND CAREER GROWTH 11 According to a theory expostulated by Carl Jung (1875–1961), a contempo- rary of Freud, all personal characteristics are a by-product of two fundamental attitude types: introversion and extroversion. Extroverts are optimistic, outgo- ing and confident, while introverts are averse to going out and facing the world outside. Besides introversion and extroversion, different temperaments of individuals play an important role in determining their personality. Long ago, Greek physician Hippocrates put forward the theory that the temperament of a person is dependent on certain fluids (which he calls ‘humour’) present in the human body. Disproportionate mixtures and increase of any of the humours causes a change in the human temperament. According to this categorization, human temperaments have been classified into four categories: Sanguine temperament — caused by excess of blood Melancholic temperament — caused by excess of spleen Phlegmatic temperament — caused by excess of phlegm Choleric temperament — caused by excess of bile Individual attributes of these temperaments are given in Table 1.2. This ancient theory of Hippocrates has undergone many modifications but the main principle still holds good. However, these individual attributes are not the only factors that mould the personality: heredity and environment also play a major part in influencing one’s personality. Here are a few comprehensive case studies illustrating the points discussed. Through the following three case studies, it will become clear that personality is a multi-dimensional issue with the following key characteristics: • One’s personality sends out a signal that others read. • Consciously different personalities can be powerful. • There is no ‘one right personality’; it differs by role. Case 1: One’s Personality Sends Out a Signal That Others Read Nelson Mandela had a towering personality. The world respects him, and knows many aspects of his personality. Yet, as you read through the different anecdotes of this great leader, what strikes you as a refreshing revelation is that Mandela very TABLE 1.2 Attributes and temperaments Attributes Temperaments Sanguine temperament Optimistic, confident, hopeful, cheerful Melancholic temperament Sad, miserable, gloomy Phlegmatic temperament Placid, indifferent, apathetic Choleric temperament Angry, irritable, hot tempered © Oxford University Press. All rights reserved. O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d Melancholic temperament Sad, miserable, gloomy O x f o r d Melancholic temperament Sad, miserable, gloomy Phlegmatic temperament Placid, indifferent, apathetic O x f o r d Phlegmatic temperament Placid, indifferent, apathetic O x f o r d theory O x f o r d theory of O x f o r d of still O x f o r d still O x f o r d Choleric temperament Angry, irritable, hot tempered O x f o r d Choleric temperament Angry, irritable, hot tempered U n i v e r s i t y Choleric temperament — caused by excess of bile U n i v e r s i t y Choleric temperament — caused by excess of bile temperaments U n i v e r s i t y temperaments are U n i v e r s i t y are given U n i v e r s i t y given in U n i v e r s i t y in Attributes and temperaments U n i v e r s i t y Attributes and temperaments U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y Temperaments U n i v e r s i t y Temperaments Sanguine temperament Optimistic, confident, hopeful, cheerful U n i v e r s i t y Sanguine temperament Optimistic, confident, hopeful, cheerful U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y U n i v e r s i t y Melancholic temperament Sad, miserable, gloomy U n i v e r s i t y Melancholic temperament Sad, miserable, gloomy P r e s s cess of blood P r e s s cess of blood Melancholic temperament — caused by excess of spleen P r e s s Melancholic temperament — caused by excess of spleen cess of phlegm P r e s s cess of phlegm Choleric temperament — caused by excess of bile P r e s s Choleric temperament — caused by excess of bile
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12 PERSONALITY DEVELOPMENT
AND SOFT SKILLS effectively ‘worked on’ his personality. He was conscious that his personality reflected the confidence he exuded in others, and his demeanour was a signal to his people. As stated in a TIME magazine article (2008), during a presidential election campaign, Nelson Mandela’s propeller plane developed a snag a few minutes before landing. Mandela, however, continued to be calm, reading a newspaper. The plane had an emergency landing and Mandela came out safe. Later Mandela said, ‘Man, I was terrified up there!..Of course I was afraid!...But as a leader, you cannot let people know. You must put up a front.’ Richard Stengel wrote in this TIME magazine article about Mandela as he reflected on this episode: ‘And that’s precisely what he learned to do: pretend and, through the act of appearing fearless, inspire others. It was a pantomime Mandela perfected on Robben island, where there was much to fear. Prisoners who were with him said watching Mandela walk across the courtyard, upright and proud, was enough to keep them going for days. He knew that he was a model for others, and that gave him the strength to triumph over his own fear.’ Similarly, while Mandela was always bitter about his long imprisonment, he always put up a positive demeanour about it. India’s cricket captain, Mahendra Singh Dhoni too sends a cool and composed signal to his team at all times. Even in the most stressful situations, he appears com- pletely in control and unruffled. Yet, internally he churns his thoughts at all times, with a deft combination of planning his moves and being outright street-smart. He is aware that his unflustered exterior is a signal that keeps his team composed and focused, without losing their nerve in crunch situations. For example, in preparation for an interview session, or in one’s professional career, a person may have to work on his personality. Every role comes with certain personality expectations. By consciously working on the desired traits over time and projecting the desired ones, one can make a very tangible change to his original self to meet the expectations. Personality, unlike what many people believe, is not in-born and static. It can be consciously developed and changed. With conscious effort, one can project the desired personality. One’s personality is a signal that others read at all times. This includes every gesture and every articulation of the person. This signal is read by the interviewer or by superiors in a professional world. In turn, opinion gets formed and selection choices are made based on such impressions. In one’s career, it is therefore important to recognize at all times that there is a direct correlation between the personality signal one sends out and one’s career growth. Those who do not align these expectations may get stunted in their careers. © Oxford University Press. All rights reserved. O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d O x f o r d Personality, unlike what many people believe, is not in-born and static. It can be O x f o r d Personality, unlike what many people believe, is not in-born and static. It can be consciously developed and changed. With conscious effort, one can O x f o r d consciously developed and changed. With conscious effort, one can desired personality. O x f o r d desired personality. U n i v e r s i t y Dhoni U n i v e r s i t y Dhoni too U n i v e r s i t y too ven in the most stressful situations, he appears com U n i v e r s i t y ven in the most stressful situations, he appears com pletely in control and unruffled. Yet, internally he churns his thoughts at all times, U n i v e r s i t y pletely in control and unruffled. Yet, internally he churns his thoughts at all times, his U n i v e r s i t y his moves U n i v e r s i t y moves and U n i v e r s i t y and exterior U n i v e r s i t y exterior is U n i v e r s i t y is a U n i v e r s i t y a signal U n i v e r s i t y signal focused, without losing their nerve in cr U n i v e r s i t y focused, without losing their nerve in crunch situations. U n i v e r s i t y unch situations. U n i v e r s i t y U n i v e r s i t y Personality, unlike what many people believe, is not in-born and static. It can be U n i v e r s i t y Personality, unlike what many people believe, is not in-born and static. It can be P r e s s was P r e s s was a P r e s s a own P r e s s own fear. P r e s s fear.’ P r e s s ’ about P r e s s about his P r e s s his long P r e s s long sends P r e s s sends
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MUST FOR LEADERSHIP AND CAREER GROWTH 13 Case 2: Same Person: Consciously Different Personalities can be Powerful Mandela’s powerful personality always reached his people. Waving hands with a smiling face and wearing bright coloured print shirts showed him as a fulfilled patriarch of modern Africa. His tight fists during his run for the Presidency showed his determined resolve. Wearing fatigues and sporting a beard while he was the leader of the African National Congress’s (ANC’s) underground wing showed his aggression (TIME 2008). Thus, it is possible, and even desirable, to not have the same personality under all conditions. Consciously working on, and demonstrating different personalities under different conditions can be very powerful. Case 3: There isn’t One Right Personality; It Differs by Role In an interview for a global team leader position, an experienced candidate, Seema, was pitted against a well-qualified and outspoken John. Seema had worked in several companies, and led small teams. John, on the other hand, was a brilliant researcher and had primarily worked in individual contributor roles. During the interview for the team leader position, the interviewer presented a case where the work to be done is split across two teams—one in India, the other in the US. The team in India looked at their counterpart in the US as a threat, and vice versa. Each team wanted to get a bigger share of the pie and own more of the quality work than the other. When John was asked how he would handle the leadership of the India team, he said he would out-manoeuvre the US team by demonstrating clear innovation excellence and superiority of his team over its counterpart. He confidently articulated the many methods he would use to showcase to his management how the work he did will clearly be of higher value and impact. This would ensure increased ownership of the work by the India team, and hence a larger share of the pie. Seema, however took a completely different view. She said she would first call for a joint face-to-face interaction session between the US and the India teams. The intent would be to break any mental barriers and misgivings between the teams and the respective leaders. She said it is critical that the teams on both sides of the globe think of themselves as one team—since they both represented the same company, working to win against the competition. Subsequent to that session, the teams will work cohesively, supporting each other at all times, to win more customer business. This way, she explained, the total work pie can be grown, benefiting both the teams. It would give both the India team and the US team more responsibilities. In a corporate setting, appearance and body language matter. One’s attire, demeanour and style reflect one’s personality. Hence, it is important to consciously work on one’s appearance so that it creates the desired impression during an interview or subsequently in one’s career. © Oxford University Press. All rights reserved. O x f o r d looked O x f o r d looked vice versa. Each team wanted to get a bigger share of the pie and o O x f o r d vice versa. Each team wanted to get a bigger share of the pie and o other. O x f o r d other. was O x f o r d was asked O x f o r d asked how O x f o r d how he O x f o r d he would O x f o r d would excellence O x f o r d excellence U n i v e r s i t y Case 3: There isn’t One Right Personality; It Differs by Role U n i v e r s i t y Case 3: There isn’t One Right Personality; It Differs by Role position, U n i v e r s i t y position, an U n i v e r s i t y an experienced U n i v e r s i t y experienced outspoken U n i v e r s i t y outspoken John. U n i v e r s i t y John. several companies, and led small teams. John, on the other hand, was a brilliant U n i v e r s i t y several companies, and led small teams. John, on the other hand, was a brilliant in U n i v e r s i t y in individual U n i v e r s i t y individual team U n i v e r s i t y team leader U n i v e r s i t y leader position, U n i v e r s i t y position, is U n i v e r s i t y is split U n i v e r s i t y split across U n i v e r s i t y across looked U n i v e r s i t y looked at U n i v e r s i t y at their U n i v e r s i t y their P r e s s P r e s s Case 3: There isn’t One Right Personality; It Differs by Role P r e s s Case 3: There isn’t One Right Personality; It Differs by Role P r e s s P r e s s P r e s s P r e s s and style reflect one’s personality. Hence, it is important to consciously work on P r e s s and style reflect one’s personality. Hence, it is important to consciously work on one’s appearance so that it creates the desired impression during an interview or P r e s s one’s appearance so that it creates the desired impression during an interview or
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AND SOFT SKILLS The interview team liked John’s aggression and confidence, but felt that these personality traits, while valuable in many cases, were not appropriate for this role. The current role required a strong ethic of teamwork and global collaboration. John’s focus would lead to more internal strife and competition. He would dissipate more energy on winning internal battles. Seema’s strategy was to build a strong global team and to focus her energy externally to win against competitors. LEARNINGS ABOUT PERSONALITY DEVELOPMENT FROM THE THREE CASES The three case studies clearly bring out an important learning: This is well-stated in a video on personality development by Economic Times (2009), which states: ‘Personality development is a continuous process and the evolution of an individual’s personality is linked to his personal and professional growth. It is often multi-faceted, and individuals display different personalities at different places and in different phases of their life.’ ‘The need to develop your personality in line with people, place, time etc., underlines the importance of personality development. The process of personality development requires a set of skills that need to be learned and at times unlearned.’ The three case studies bring out the following: Thus, it is important for one to have a deep realization of the role one intends to pursue and its expectations—and work on grooming the desired personality traits. PERSONALITY ANALYSIS Personality is determined by a number of factors. Of these, genetics and/or heredity as well as environment play an important role. Personality is shaped not only by heredity but also by environment. One may inherit intelligence and quite a few personal qualities, but his personality is moulded by the type Personality is our identity, as perceived by others. A particular personality can be groomed. There is no one right or wrong personality. It varies by the role and situation at hand. An aggressive personality that is critical to achieve success in some situations may be counterproductive in another situation. Similarly, an introverted personality may be better-suited for some roles than an extroverted personality. It is also important to be conscious that one’s personality constantly emits a signal for others to read. © Oxford University Press. All rights reserved. O x f o r d requires O x f o r d requires ee case studies bring out the following: O x f o r d ee case studies bring out the following: O x f o r d O x f o r d O x f o r d There is no one right or wrong personality. It varies by the role and situation O x f o r d There is no one right or wrong personality. It varies by the role and situation at hand. An aggressive personality that is critical to achieve success in some O x f o r d at hand. An aggressive personality that is critical to achieve success in some situations may be counterproductive in another situation. Similarly, an introverted O x f o r d situations may be counterproductive in another situation. Similarly, an introverted U n i v e r s i t y continuous U n i v e r s i t y continuous process U n i v e r s i t y process personal U n i v e r s i t y personal and U n i v e r s i t y and often multi-faceted, and individuals display different personalities at different U n i v e r s i t y often multi-faceted, and individuals display different personalities at different their U n i v e r s i t y their life.’ U n i v e r s i t y life.’ elop your personality in line with people, place, time U n i v e r s i t y elop your personality in line with people, place, time etc., underlines the importance of personality development. The process of U n i v e r s i t y etc., underlines the importance of personality development. The process of requires U n i v e r s i t y requires a U n i v e r s i t y a P r e s s This is well-stated in a video on personality development by P r e s s This is well-stated in a video on personality development by P r e s s P r e s s P r e s s P r e s s
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MUST FOR LEADERSHIP AND CAREER GROWTH 15 of environment he faces. The genetic composition of a person brings with it certain personality traits. As a result, one may inherit many mental and quite a few physical traits. Environment also has a profound influence on the personality of a person. One’s personality can be shaped with proper care and attention right from the early stages of one’s life. The way one is raised, for example, has a lot to do with the way one speaks, makes choices and practically everything one does. FREUDIAN ANALYSIS OF PERSONALITY DEVELOPMENT According to Sigmund Freud (1856–1939), personality consists of three structures (Fig. 1.1): • Id • Ego • Superego Of these three, the id is absolutely unconscious; it has nothing to do with reality. It acts per the pleasure principle that demands immediate gratification irrespective of the environment. However, such instant satisfaction of the needs is not always realistic or socially acceptable. Examples of id would be the instinct to grab a beautiful piece of Conscious Unconscious ID EGO SUPEREGO Preconscious Fig. 1.1 Personality analysis © Oxford University Press. All rights reserved. O x f o r d Conscious O x f o r d Conscious U n i v e r s i t y that demands immediate gratification U n i v e r s i t y that demands immediate gratification needs U n i v e r s i t y needs is U n i v e r s i t y is not U n i v e r s i t y not acceptable. Examples of id would be the instinct to grab a beautiful piece of U n i v e r s i t y acceptable. Examples of id would be the instinct to grab a beautiful piece of U n i v e r s i t y P r e s s f these three, the id is absolutely unconscious; it has nothing to do with P r e s s f these three, the id is absolutely unconscious; it has nothing to do with that demands immediate gratification P r e s s that demands immediate gratification
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AND SOFT SKILLS artistry from a museum to satisfy our own craving. Another example could be to want to hit a person in public as a reaction to an abuse. Next is the ego, which is actively concerned with the reality principle. It intends to realistically meet the demands of the id in accordance with the outside word. Freud considered the ego to be very sensitive and prompt to react to anything it considers unsavoury in the outside world that it confronts. However, having a strong ego has the positive advantage of reacting positively to criticisms and problems. It urges one to proceed forward with determination to achieve the desired goal. For example, the ego would make the person realize that there is armed security in the museum and there is no way to grab the piece of artistry from the museum. The ego, in the other example, would also tell the person that there is no way to smack the other person who is much stronger physically than him. Finally, the superego, according to Freud, is the moral branch of personality, which goes beyond being the realistic. It reflects the values and judgement, including the ones developed during one’s childhood upbringing that forces the demands of the id to be met not only realistically but morally. Freud believed that one’s personality is based on the dynamic interactions amongst these three components. The superego would reflect, and realize that the consequence of grabbing the piece of artistry from the museum or smacking a person in public would not only be construed as a criminal offence, but will be morally improper. The person may instead choose to look at other options to procure at low cost a replica of the same piece of art. Similarly, instead of hitting, stating a counter-point that communicates strong displeasure may be more appropriate. It is interesting to note that all-round development of the personality is also the main theme of the philosophy of Swami Vivekananda. SWAMI VIVEKANANDA’S CONCEPT OF PERSONALITY DEVELOPMENT According to the Vedantic concept advocated by Swami Vivekananda, all-round harmonious development of personality is possible if proper attention is given to the five dimensions that are involved in forming and developing the human personality. These five dimensions, which are an integral part of the human personality, are as follows: 1. Physical self 4. Mental self 2. Energy self 5. Blissful self 3. Intellectual self Only a full and harmonious development of these five personality dimensions can make possible the creation of an all-round human personality. © Oxford University Press. All rights reserved. O x f o r d communicates strong displeasure may be mor O x f o r d communicates strong displeasure may be mor It is interesting to note that all-round development of the personality is also the O x f o r d It is interesting to note that all-round development of the personality is also the O x f o r d philosophy O x f o r d philosophy O x f o r d SWAMI VIVEKANANDA’S CONCEPT OF PERSONALITY DEVELOPMENT O x f o r d SWAMI VIVEKANANDA’S CONCEPT OF PERSONALITY DEVELOPMENT U n i v e r s i t y realistically U n i v e r s i t y realistically dynamic U n i v e r s i t y dynamic interactions U n i v e r s i t y interactions ealize that the consequence of grabbing the U n i v e r s i t y ealize that the consequence of grabbing the or U n i v e r s i t y or smacking U n i v e r s i t y smacking only be construed as a criminal offence, but will be morally improper U n i v e r s i t y only be construed as a criminal offence, but will be morally improper other U n i v e r s i t y other options U n i v e r s i t y options Similarly, U n i v e r s i t y Similarly, instead U n i v e r s i t y instead communicates strong displeasure may be mor U n i v e r s i t y communicates strong displeasure may be mor P r e s s branch P r e s s branch t reflects the values and judgement, P r e s s t reflects the values and judgement, childhood P r e s s childhood upbringing P r e s s upbringing realistically P r e s s realistically but P r e s s but morally. P r e s s morally. interactions P r e s s interactions
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