1. 2330 Stillwater Ave E. #106, Maplewood MN 55119●651-442-5889●yolyvasq1@gmail.com
Yolanda Vasquez
Overview
Goal-directed, results-oriented professional with Administrative background and education. Skilled communicator, persuasive
and adaptable. Self-motivated with, positive attitude and focus. Keen insight into the needs and views of others-able to listen
and identify issues or problem areas and form innovative solutions. .Strong attention to detail and extensive knowledge of
medical terminology. Previous management experience for 8 years in the financial/Operations industry. Bilingual - fluent in
English and Spanish, proficient with Microsoft Work, Excel, Power Point. Experience in PowerPoint,CERNER.
Key Skills:
 Computer proficiency
 Professional demeanor
 Self-motivator
 Time management
 Ability to prioritize
 Deadline-oriented
 Motivational leadership style
 Strong work ethic
 Adaptability
 Collaboration
 Work well under pressure
 Problem solving
Experience
May 21, 2012-Current St Paul Rheumatology Eagan, MN
A dministrative /Lead Receptionist
 Assist in reception area
 Maintain and update patient medicalrecords according to EMR filling system. Coordinate release of records as requested by
patients in accordance to HIPPAlaw
 Verify insurance benefits and eligibility for patient’s on BIOLOGIC medications,including completion of the authorization
process,and appeals.
January 31, 2006-
October 2011
Wells Fargo EPO Shoreview, MN
Operations Manager 1- MN EAPD
 Managed production work flow to meetSLA deadlines balancing employee FTE and overtime,reviewed staff budget.
 Recruited and interviewed applicants.
 Reviewed timecardsfor accuracy,and approved forpayroll.
 Coordinated required training for our line of business,completed monthly manager reports
 Worked on conversion project forEnvelope Free and Wachovia ATM processing during the Over Lapping Market
conversion.
 Achieved superior ratings on audit and compliance reviews,increased productivity for the centerby 4% annually.
 Regularly maintained and updated BusinessContinuity Plan via LDRPSfor my department.
April-2004 – January
2006
Wells Fargo & Co. St. Paul, MN
Service Manager 2
 Coached tellers toachieve excellent customerservices. Met sales excellence all4 quarters ofthe year. ReceivedstarManagerAward 3rd
quarter2004 forexceeded customerWOW reports.
 Successfully passedyearlyStore OperationsControlReview, and audits.
 Completed training forallemployees including newhires as required forretailbanking.

2. 651-442-5889  yoly19808@msn.com
Yolanda Vasquez
June-2002 – April-2004 Wells Fargo & Co. St. Paul, MN
Service Manager1
 Maintainedstore controlbinderin accordance with complianceandstore regulations as required.
 Assisted with coachingtellers toachieve highestlevelofperformancepossible. Quarterly met sales andcustomerexcellence requirements.
 Processedcustomertransactions,and offered salessolutions to bettermeet theirfinancialneeds.
February-1998-June 2002 Wells Fargo & Co. St. Paul, MN
Teller/ Lead Teller
 Processedcustomertransactions. Provided excellent customerservice byoffering sales andsolutions to meet customers’financialneeds.
 Quarterly met sales excellence expectation,and cash drawer balancing requirements.
Education
February 09-2015-present
January-2002 June-2002
Rasmussen College
Minnesota School of Business
Lake Elmo, MN
Oakdale, MN
June 1999 South St. Paul High School South St. Paul, MN
Additional Skills
Bilingual-Fluent in English and Spanish
Proficient with Microsoft Word, Excel, PowerPoint.