1. YOLANDA A. CALLUM
10700 S. Long Avenue, Oak Lawn, IL 60453 ● (773) 416-6129 ● ycallum@att.net
Proficient in Microsoft Suite Excellent written/verbal skills Demonstrated supervisory skills
Exceptional relationship-building skills Coordination of large scale/complex scheduling efficiencies
Effective productivity outcomes achieved
SUMMARY OF QUALIFICATIONS:
Experienced Executive Assistant and Program Coordinator with over seven years of support in the fields. Competencies include
excellent skills in Microsoft Office, written and verbal communications, and the management of schedules, meetings, and
correspondence. Skilled in analyzing information and implementing effective solutions, and consistently demonstrate the ability to
establish valuable relationships with internal and external stakeholders. In addition, efficiently collaborate within team environments, as
well as, successfully executing self-directed management of multiple concurrent tasks without compromise to quality.
COMPETENCIES
Microsoft Office
Written/Verbal
Communication
Project Coordination
Organization and
Prioritization Skills
Manage Budget
Allocations
Customer Service
Centricity Database
EPIC Database
Immunization Database
Work Day
EXPERIENCE
University of Chicago Hospitals • Chicago, IL
Student Health and Counseling Services
Temporary Clinic Coordinator
 Schedule appointments for University students utilizing Epic computer program
 Provide introductory information to students regarding student health protocols
 Input/interpret immunization data
 Generate/compile daily list of scheduled students in Excel
 Mail and fax patient correspondence and confidential medical information in compliance with HIPPA laws
 Serve as informational resource as well as directs students to appropriate University resources for supplemental insurance
and other benefit information
 Secure demographic information in a sensitive and confidential manner
 Utilize phone skills to effectively communicate with patients, physicians, nurses, and other departmental staff
 Perform traffic control of patients and other activity within the Module
 Process pre-payments for specific required services
 Complete discharge and billing functions
eQ Health Solutions of Illinois • Lombard, IL
Office of Operations
Temporary Executive Assistant
 Managed calendars of Operations department senior leadership
 Prepared internal reports tracking productivity rates and service levels
 Coordinated 2014-2015 annual reports, compliance matrix and focused quality studies
 Assisted with internal and external trainings involving implementation of operations-related quality improvement systems,
policies, procedures and processes
 Prepared presentations for meetings, seminars and workshops facilitated by staff
 Processed employee time reporting documentation for monthly and biweekly payroll disbursements
Illinois Department of Human Services, Chicago, IL
Personal Assistant
 Provided assistance with occupational and physical therapy
 Assisted with coordination of services
Chicago Public Schools • Chicago, IL

2. YOLANDA A. CALLUM
10700 S. Long Avenue, Oak Lawn, IL 60453 ● (773) 416-6129 ● ycallum@att.net
Proficient in Microsoft Suite Excellent written/verbal skills Demonstrated supervisory skills
Exceptional relationship-building skills Coordination of large scale/complex scheduling efficiencies
Effective productivity outcomes achieved
Office of Specialized Services
Executive Assistant
 Executive Assistant to the Director of the Office of Specialized Services who managed 19 programs. Managed day-to-day
operations of the office. Monitored and prepared requisitions for procurement of office supplies; facilitated maintenance of
office equipment; generated/monitored databases; prepared payroll for processing; prepared fund transfers and requisitions
for processing; and processed travel reimbursements ensuring compliance with Board policies; acted as liaison to resolve all
payroll and reimbursement discrepancies.
 Provided direct administrative support to the lead manager. Managed/monitored calendar; coordinated meetings with internal
and external stakeholders; composed/generated memos and letters; participated in team meetings assuming a leadership
role; required to work independently taking the initiative to resolve problems as necessary; allocated funds to various budget
lines; managed/monitored grant expenditures in accordance with grant policies/procedures and developed monthly budget
reports accordingly.
 Instrumental in the coordination of ground-breaking initiative which provided 5,000 students with comprehensive eye
examinations and glasses.
 Coordinated trainings, professional development seminars and conducted meetings with clerical staff to provide procedural
unit updates.
EDUCATION
Chicago State University • Chicago, IL
B.S. Degree (2015)
Concentrations: Management, Human Resources Management