1. Tel: 02036058421 /
Mobile: 07877118154
Email:
yodit60@yahoo.com
PROFESSIONAL PROFILE
Currently looking for a challenging position in Information Technology with an organization that encourages career
development that; makes the best use of my existing skills and experience; whilst enabling me for further personal
and professional developments.
Advanced IT support analyst with a multi-skilled knowledge of installing and configuring computer systems. Built
excellent communication and interpersonal skills gained through excellent work experience and education. I am
Reliable, honest and able to work under pressure within a team or on my own initiative also working attention to
detail.
KEY SKILLS AND ABILITIES
• Support 1st
2nd
& 3rd
lines
• Hardware, Software, Troubleshooting and Repair
• Networking switches and routers
• Rollout, Migration and Deployment
• Patient and understanding
• Team Leader on deployment
• Excellent organisation skills
• Asset Management
• Documentation Creation
• Windows XP, Windows7, 8
• LAN/WAN technology
• Active Directory and MS Exchange
2003/2007/2010
• MS Office packages 2003/2007/2010
• DNS, DHC, WLAN, VPN
• Sophos, McAfee and other Antivirus Software
• CorelDraw, Adobe Photoshop, Adobe Firework
suite, Adobe LifeCycle Designer
• Oracle (UCM) Universal Content Management,
• Oracle Site Studio Designer,
• Helpdesk software LANDesk Experienced and
familiar with SQL, Dream weaver, UNIX and FTP
software
PROFESSIONAL ACCOMPLISHMENTS (Self-Funded)
MCITP Microsoft Certified IT Professional April 2013
MCITP Server Administrator on Windows Server 2008 (70-646) April 2013
MCTS Windows Server 2008 Active Directory, Configuration (70-640) April 2013
MCTS Windows Server 2008 Network Infrastructure, Configuration (70-642) April 2013
MCTS Microsoft Certified Technology Specialist April 2013
MCSA Windows Server 2008 April 2013
Troubleshooting and Supporting Windows 7 in the Enterprise (6293A) February 2013 (Trust Funded)
ITIL Information Technology Infrastructure Library Foundation Ver. 3 August 2011
MCP Microsoft Certified Professional January 2011
MCSA Microsoft Certified System Administrator January 2011
MCSA Installing, Configuring, and Administering Microsoft Windows XP Professional (270) January 2011
MCSA Managing and Maintaining a Microsoft Windows Server 2003 Environment (290) January 2011
MCSA Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network
Infrastructure (291) January 2011
MCSA Implementing and Managing Microsoft Exchange Server 2003 (284) January 2011
MCDST Microsoft Certified Desktop Support Technician January 2011
COMPTIA+ PC Essentials, Practical Solutions and Networking December 2010
EDUCATIONAL BACKGROUND
London Metropolitan University
MSc Computer Networking
Sep 2015 - Present
London South Bank University
BSc (Hons) Degree Business Information Technology
Sep 2006 – July 2010
Yodit Habtamu Solomon
140 Jim Griffiths House, Lillie Road, Fulham, SW6 7RY

3. CAREER HISTORY
Oxford University Hospital
2nd
and 3rd
Line IT Support Analyst
May 2014 – Present
Responsibilities:
• Diagnosis of desktop, application and networking issues.
• Experience of supporting a wide and varied client base.
• Troubleshooting PC’s, laptops and mobile devices and iPad.
• Providing 2nd
and 3rd
line support by installation and support to users
• Responsible for supporting: Windows XP/Vista/Windows 7/, iPad, MS office suite, virtual workstations,
Active Directory, Exchange, ActiveRole Web Interface, Wireless and Firewall Configurations.
• Supporting the Vmware vsphere 5 and CITRIX connectivity issues.
• Working with Virtual Servers and supporting and troubleshooting the virtual desktops.
• Creating the Streaming Profiles and Publishing Applications for the Users in Citrix XenApp .
• Updating and monitoring IT user accounts by setting up, removing user accounts and providing to
access shared folders based on request
• Managing Security Permission to files, folders and network Drives.
• Working on Active Directory accounts, configuration of iPads
• Providing maintenance support and break-fix solutions i.e. follow documented processes
troubleshooting technical problems and implementing solutions.
• Responsible for the fast and accurate troubleshooting of reported faults. Providing technical support
via Remote session or VPN for a wide range of internal & external applications.
• Covering on call 24/7 based on rota
Kingston Hospital NHS Foundation Trust
Desktop Migration Engineer – Project support team leader
November 2013 – March 2014
Responsibilities:
• Data gathering and validation of user requirements
• Day to day deployment schedules asset management, auditing and configuration.
• Device ID deletion within SCCM for re-imaging used computers and laptops.
• Migration of user profiles.
• Support users after deployment Windows 7.
• Printer migration and configuration, installation and patching new systems to new router
• Adding users to Group Management within AD
• Manually install and configure clinical applications for specific users
• Configure Shophs software.
Imperial College Healthcare NHS Trust
IT Administrator and Web officer
November 2012 – November 2013
Work part of a proactive Infrastructure team of support staff responsible for delivering a high quality,
customer-focused professional service by providing a very high level of technical support to internal staffs
and external staff.

4. Responsibilities:
• Updating and monitoring IT user accounts.
• Maintaining up to date Antivirus levels on all machines Trust wide.
• Working on Active Directory accounts, configuration of Mobiles & laptops.
• Managing and monitoring of backups in multiple users data.
• Migration of user profile and Remapping the network accessibility
• User account setup, removing user account and set-up printers within Active Directory
• Updates and deployment the rollout of trust virtualization applications via SCCM
• Liaising & meeting with external suppliers of IT services.
• Troubleshooting technical problems and implementing solutions.
• Purchasing of IT Equipment and software in line within agreed budgets.
• Responsible for the fast and accurate troubleshooting of reported faults.
• Day to day maintenance of the website using our bespoke content management system and basic
HTML
• Creating new External or Internal sites, using Site Studio
• Create site accounts, page layouts, uploading new content, within CMS system administration and
Expire existing documents
• Add user in the right site account to update their designate intranet page
• Update the Trust Polices, Page contents, Links, and Online picture library.
• Crop where necessary, manipulate all images update news sites, course and event calendar information
• Provide monthly regular statistics on website usage for external and internal sites using Goggle
analytics
Imperial College Healthcare NHS Trust
IT Support Technician
July 2011 – October 2012
Responsible for the installation and maintenance of IT equipment’s including printers, scanners, and
workstations. Supporting users using remote access technologies and also by visiting users on sites.
Responsibilities:
• Diagnosis of desktop, application, networking and infrastructure issues.
• Experience of supporting a wide and varied user base.
• Troubleshooting PC’s, laptops and mobile devices. Providing 1st/2nd line support to users.
• Installation and support of telecommunication equipment.
• Responsible for maintaining backups and for project work such as new builds and roll-outs.
• Working closely with software suppliers to resolve operational issues.
• Involved in the rollout of software updates and deployment Windows 7
• Working on network environment patching network cables on switch cabinet and data port also
installing wireless network adaptor to computers
• Responsible for supporting: Windows XP/Windows 7, all Microsoft office suites, Active Directory
management Exchange 2008, Microsoft Exchange configurations, Anti-Virus products, wireless router
and Firewall Configurations.
Imperial College Healthcare NHS Trust
IT Service Desk Analyst
June 2010 – June 2011
Responsible for taking & logging incoming calls & providing efficient customer support for all 1st
and 2nd
Line issues relating to Servers, Desktops, Laptops and peripherals. Supporting nearly 10,000 users & on
average answering 70 - 80 IT calls a day.
Responsibilities:
• Providing technical support over the phone to all IT users.
• Handling incoming incidents via the phone / e-mail promptly and effectively. Diagnosing and resolving a
wide range of technical issues over the phone.

5. • Take ownership of a call and seeing it through to closure.
• Escalating calls and issues where necessary to senior managers & team leaders.
• Investigating and implementing ways of reducing calls to the Help Desk.
• Ensuring that all call details are captured and entered in the logging software.
• Updating support documentation.
• Answering & responding to all calls & requests within agreed time scales.
• Keeping customers updated as to progress.
• Provide install, troubleshooting and configuration support for client desktop, printers and networking
environment.
• Account creation and resetting user password within AD Windows login and clinical applications
• Configuring Microsoft Exchange email accounts
• Provide basic advice to user on the use of IT Equipment, data storage and printing
INTERESTS AND HOBBIES
• Current affairs, travelling and meeting like-minded people, swimming, sport, Organizing Events and Taking
photographs.
OTHER
• Full, Clean UK Driving Licence
REFERENCE
• Available on request

6. • Take ownership of a call and seeing it through to closure.
• Escalating calls and issues where necessary to senior managers & team leaders.
• Investigating and implementing ways of reducing calls to the Help Desk.
• Ensuring that all call details are captured and entered in the logging software.
• Updating support documentation.
• Answering & responding to all calls & requests within agreed time scales.
• Keeping customers updated as to progress.
• Provide install, troubleshooting and configuration support for client desktop, printers and networking
environment.
• Account creation and resetting user password within AD Windows login and clinical applications
• Configuring Microsoft Exchange email accounts
• Provide basic advice to user on the use of IT Equipment, data storage and printing
INTERESTS AND HOBBIES
• Current affairs, travelling and meeting like-minded people, swimming, sport, Organizing Events and Taking
photographs.
OTHER
• Full, Clean UK Driving Licence
REFERENCE
• Available on request