1. Wyndon Pendergraft
Mobile Phone: 408-836-6628
E-mail: wyndonp@hotmail.com
Objective:
To earn a challenging and rewarding leadership position.
Summary of Achievements:
• Controlled inventory and acted as a liason between corporate offices and my store.
• Interacted with customers and clients in face-to-face and phone encounters daily.
• Excelled in fast-paced, high-stress, technical working environments.
• Experienced in monitoring budget for controlling operational expenses to ensure profitability;
increasing store growth and revenue; staff management, HR and staff training.
• Exceptional background in sales, warehousing, distribution, retail merchandising, and staff
development.
Special skills:
• Capable with Microsoft Office, including Word, Excel, and Outlook.
• Familiarity with software such as Southware, Tigerpaw, Prophet 21, Photoshop
Employment History
2013 to Present Pet Food Express, Palo Alto CA (formerly Mountain View and San Jose CA)
Store Manager (Retail)
I serve my store's customers and their pets passionately and as store manager, I lead my team
by this example. I plan for specific sales outcomes, provide training for my staff and ensure the
highest quality customer service is experienced at my store. I maintain a high level of
communication both with my staff and with my group and district managers as well as the
corporate office. I am responsible for the store's maintenance, merchandising plans, stock
levels, staffing, payroll and general fitness to perform the duties of serving the public, and for
growing the business. I make weekly sales plans to address areas that need growth and
disseminate these to my team, and continually encourage the development of the team by one-
on-one mentoring sessions and advanced training in animal nutrition and care, customer
service, serving fellow co-workers, and sales. I also help drive my store's community outreach
programs by hosting adoption events and fostering new relationships with animal care
organizations.

2. 2011 to 2013 Advantel Networks, San Jose CA
Accounts receivables/collections
Assisted CFO and accounts receivables department with placing calls to collect on overdue
debt.
I interacted with customers via phone and e-mail and interdepartmentally in the same fashion.
Received and posted cash from EFT/ACH, checks and credit card transactions. Applied deposits,
created invoices and credit memos, performed general maintenance on customer accounts,
including setting up new customers, adding additional sites and linking bill-to information to
new sites.
2002 - 2008 General Pool and Spa Supply, Sunnyvale branch, CA
Sales Supervisor (wholesale distribution)
Operated the front counter sales for my branch in a highly technical field. Dealt with clients in
person and over the phone, through e-mails and faxes. Solved technical, installation, and usage
problems and found solutions for failed obsolete equipment and parts. Helped educate my
clients in selling and profitability. Controlled many aspects of inventory, including shipping and
recieving discrepancies. Also worked in the call center, answering inbound calls in support of
customer needs.
2001-2002 Leslie’s Pool Supplies, Fresno and Citus Heights, CA
Store Manager (Retail)
Drove sales in a front-line position where I was face to face with the customer base daily.
Closed sales with resistant customers by illustrating features and benefits of the products and
services we offered. Ran the internal operations of the store, including merchandising, staffing,
profitability and budgeting.
1997 - 2001 General Pool and Spa Supply, Fresno branch, CA
Warehouse Manager (wholesale distribution)
Received, shipped and counted product. Created and received intra-company transfers and
pulled and shipped orders for local routes and UPS. Had oversight of inventory operations and
led a small warehouse crew and drivers.
1995-1997 Montgomery Ward, Fresno, CA
Commission Electronics Sales (Retail)
Sold under commission specialty electronic items. Dealt with customers in person daily and
overcame objections and questions to close sales.