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Your Client is Not Your Enemy Slide 1 Your Client is Not Your Enemy Slide 2 Your Client is Not Your Enemy Slide 3 Your Client is Not Your Enemy Slide 4 Your Client is Not Your Enemy Slide 5 Your Client is Not Your Enemy Slide 6 Your Client is Not Your Enemy Slide 7 Your Client is Not Your Enemy Slide 8 Your Client is Not Your Enemy Slide 9 Your Client is Not Your Enemy Slide 10 Your Client is Not Your Enemy Slide 11 Your Client is Not Your Enemy Slide 12 Your Client is Not Your Enemy Slide 13 Your Client is Not Your Enemy Slide 14 Your Client is Not Your Enemy Slide 15 Your Client is Not Your Enemy Slide 16 Your Client is Not Your Enemy Slide 17 Your Client is Not Your Enemy Slide 18 Your Client is Not Your Enemy Slide 19
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Your Client is Not Your Enemy

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Regardless of its size, the most critical pillar of maintaining and growing your business is going to be servicing clients. For some of us, this is one of the most invigorating parts of what we do, for others, it can be one of the hardest.

In this talk the speaker will propose answers to the following questions:

1. How do you keep sensible boundaries with your clients?
2. How do you say NO without ruining your relationship with your client?
3. How do you make your client an ally instead of feeling like they’re an interruption?
4. How will really serving your client actually serve you?

In the whole gamut of clients, from solopreneurs to international global corporations, one thing is constant, you need your them more than they need you. How this often plays out is that you find yourself bending over backwards to keep them happy… sometimes to your own detriment.

In this talk, you’ll learn how to make yourself indispensable to your clients, without becoming a doormat.

Presented by Dee Teal @thewebprincess at WordCamp Sydney 2018

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Your Client is Not Your Enemy

  1. 1. Your Client is not your Enemy Principles and Practices to keep and build your business through better client relationships Dee Teal Project Manager & Team Lead for uman Web Princess
  2. 2. WE’ve All Got Horror Stories
  3. 3. Qualify Empathise Set Boundaries Listen and Respond Communicate Profit @thewebprincess
  4. 4. Qualify
  5. 5. Mike Montiero If you’re constantly dealing with ‘bad’ clients, you’re picking the wrong ones. @thewebprincess
  6. 6. https://thewebprincess.com/wcwelly/
  7. 7. – Michael Aleo “Almost every bad client story I have is my own fault. They were a learning process that has defined how my team now executes projects.” @thewebprincess
  8. 8. Empathise
  9. 9. Set Boundaries
  10. 10. Decide on what the limits are Articulate those limits very clearly Ensure the customer understands those limits and assents to them Stick to them @thewebprincess
  11. 11. Listen and Respond
  12. 12. Communicate
  13. 13. Own your mistakes Don’t make excuses Take initiative Be honest Communicate often Did I mention be honest? @thewebprincess
  14. 14. Profit
  15. 15. humanmade.com/hiring
  16. 16. Thank You! @thewebprincess

Regardless of its size, the most critical pillar of maintaining and growing your business is going to be servicing clients. For some of us, this is one of the most invigorating parts of what we do, for others, it can be one of the hardest. In this talk the speaker will propose answers to the following questions: 1. How do you keep sensible boundaries with your clients? 2. How do you say NO without ruining your relationship with your client? 3. How do you make your client an ally instead of feeling like they’re an interruption? 4. How will really serving your client actually serve you? In the whole gamut of clients, from solopreneurs to international global corporations, one thing is constant, you need your them more than they need you. How this often plays out is that you find yourself bending over backwards to keep them happy… sometimes to your own detriment. In this talk, you’ll learn how to make yourself indispensable to your clients, without becoming a doormat. Presented by Dee Teal @thewebprincess at WordCamp Sydney 2018

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