Mr. Wilfred Fernandez is a 59-year-old Malaysian man seeking a challenging position utilizing his strengths in people management, problem-solving, and process improvement. He has over 30 years of experience in logistics and operations management across various roles in Malaysia and Saudi Arabia. His career highlights include setting up new facilities and processes, managing teams, improving KPIs and achieving accreditations. He is educated with an MCE and advanced diploma in management and has strong communication, leadership, and customer service skills.

1. Mr. Wilfred Fernandez
Personal Details
Age : 59 years old
Date of Birth : 25 September 1957
NRIC No : 570925-71-5177
Nationality : Malaysian
Gender : Male
Marital Status : Married
Languages : English and Bahasa Malaysia
Current Residence : 103, Jalan 5, Taman Tan Yew Lai, 6 ¼ mile Jalan
Puchong , 58200 Kuala Lumpur
Contact Number : 012-2895360
Objectives
Seek Challenging position that will utilize strength in people & personnel
management, problem solving and process improvement.
Aim to contribute positively for the development and growth of an organization.

2. Executive Summary
Vast experience in the areas of Management, Operational Excellence, Cost
Management, Profit & Loss , Set and Monitor KPIs. Work with all segments (Service
Center, Gateway and Sales), set up new facilities, interface with the Network, and
close working relationship with customers and authorities (Customs and Airlines)
A leader, who takes pride in people skill and believes in service with accountability
and integrity, support by strong communication, interpersonal skills, interact with
different level of customers, business partners and staff.
Employment History
February 2015 – Current (LineClear Express & Logistic)
Head of Department (Operations)
Responsibilities
New Start-up courier service,
→ Plan, design, hire, coming up with SOPs and set KPIs
→ Set up new facilities in Shah Alam, JHB and PEN

3. September 2012 – February 2014
Consultant, Gateway matters - DHL MY.
Responsibilities
→ Worked on the project “DHL Clearance Engine” (DCEs) and deployment.
to MY GTWs
→ DCE to replace the current applications.
→ Worked with the global developers of DCE, set up all the necessary
requirement for the Country and set KPIs
→ Test the new system and put them into production.
→ Ensure that the staff are trained on the new system, in MY
→ Ways to improve staff productivity
→ Look into process improvement
February 2009 – September 2012
Senior Manager MY Gateway, National Operations - DHL MY
Responsibilities
→ Responsible and accountable for all in/outbound shipments movement in MY.
→ Work closely with Sales, Global account team, Customer Service Regional
office team and customers .
→ Manage through put of 65 tons a day
→ Ensure cross border trucking (SIN-MY-BKK-MY-SIN) run smoothly

4. → Set KPIs for MY GTWs , measure and monitor them closely
→ Manage 135 staff (5 Managers, supervisors and staff).
→ Ensure the best Transit Time for all customers.
→ Manage Operations cost with no service impact.
→ Provide customize solution for all major customers.
→ Provide excellent service at the lowest cost.
→ Involve in re engineering of MY GTW and process improvement
→ TAPA accreditation of all GTWs.
→ Seconded to Indonesia, support on improvement plan for GTW
September 2002 – February 2009
North MY Operations Manager – DHL MY
Responsibilities
→ Responsible and accountable for inbound and outbound shipment movement.
→ Work closely with Sales, Global account team, Customs, Airline
→ Manage LGK, KBR, TGG and KUA, PEN, IPH.
→ Ensure cross border trucking (SIN-MY-BKK-MY-SIN) run smoothly
→ Manage about 110 staff (3 Managers, supervisors, couriers and others).
→ Ensure the best Transit Time for all customers, target of 96%.
→ Manage operation cost at its minimum with no service impact.
→ Provide customize service for all major customers (Agilent, Intel, Fairchild,
Jabil, Plexus etc).

5. → Work on the set up of a new facility in PEN.
Achievements
→ The best 30 minutes Data Return in MY.
→ Improved service in all areas, pick-up, delivery and uplift.
→ Best COA in AP at 98%.
→ Best WSD in AP at 1%.
→ “Project Rocket”, First to deliver and Last to pick up, received award from
Bonn, Germany.
→ Global SOP audit, 95% achievement
→ First GTW / Service Center to be certified TSP (Transport Standardization
Project) in Asia Pacific.
July 2001 – Aug 2002 DHL Worldwide Express SSG
– XPJ
Transit Time Manager
Responsibilities
→ Responsible and accountable for MY Transit Time for inbound and outbound.
→ Work closely with SIN – RO on TT and other projects (WSD and RFU).
→ 4 personnel comprising of 3 Business Analyst and 1 GD Analyst.
→ Manage Transit Time to Asia Pacific, Europe NAAN and US.

6. → Rationalize new flights to improve Transit Time.
→ Narrow WSD (Wpx same as Dox) gap for PEN and KUL.
→ Monthly service center observation and set up improvement plan
→ Manage RFU (right flight uplift), focus on service center, gateway, customer
visits, GMC and field sales visits, advising customers to hand over shipment
at an earlier time for better Transit Time.
Achievements
→ Nominated EOY (Employee Of the Year)
→ Highest ever performance for 2 months (April and May) KUL – SIN Wpx 1pm
at 86%.
→ 1pm LAX Dox was the best in 25 months at 50% in March 2002.
→ 1pm SFO Dox was the height in 25 months at 58% in December 2001.
→ WSD (WPX same TT as DOX) KUL at 10% and PEN at 9%, the best
performance in AP.
→ General Transit Time improvement for NAAN, AP and Europe.
February 2000 – June 2001 KUL Gateway Sepang – DHL MY
Duty Manager
Responsibilities
→ Responsible and accountable for Customs Brokerage, Import and Export of

7. Shipments through the gateway to the network, manage uplift, recovery, bond
and booking of space for oversize, off net shipments and the warehouse.
→ 38 personnel (10 supervisors, custom brokers, operations assistant) on a
routing shift.
→ Manage about 1000 inbound wpx and 900 outbound wpx a day.
→ Manage about 15 inbound and outbound flights a day including charter (TH).
Achievements
→ 60 minutes recovery for Asean sector, in Quarter 4 2000 was 47% and
Quarter 2 2000 was 55%.
→ COA performance, Quarter 1 2001 was 75% and Quarter 4 2000 was 85%.
November 1998 – February 2000 DHL Kota Kinabalu
District Manager
Responsibilities
→ Responsible and accountable of Profit and Loss for Sabah
→ 15 personnel comprising of ;
Supervisor, Customer Broker, Finance, Customer Service, Sales, couriers
and Owner Operators.
→ Manage sales with a base of 400 accounts out of which 180 are active
accounts.
→ Manage all services, gateway and finance issues related to Sabah.

8. → Oversee the day to day operations of agents (ULB, USK, ULH and UTW).
→ Set and monitor KPIs.
Achievements
→ Sign up the biggest IMP customer in East Malaysia,
→ Brought down DOS for XKK from 63 days to 32 days.
→ Reduce the AR (60 days) from 28% to 5 %.
→ Service center of the month for 4 months in 1999 till January 2000.
March 1996 – October 1998 DHL – JHB & MKZ
Service Manager JHB & MKZ
Responsibilities
→ Responsible and accountable of all inbound and outbound movement.
→ Work closely with Sin co and Sin Hub.
→ 36 personnel comprising of ;
Owner operators, couriers and data entry staff.
→ Monthly meeting with Sin Hub and quarterly with Sin Co.
→ Manage the largest account in MY, Gateway 2000.
→ Set and monitor KPIs.

9. Achievements
→ XJB was the model service center achieving the best results for 10.30
delivery, 12 noon delivery, Data Returns 4hrs, on call and daily pick-up.
→ Groom couriers and owner operators to be customer-orientated staff.
May 1992 – February 1996 XPJ, XKL and XPK – DHL MY
Courier Manager
Responsibilities
→ Responsible and accountable of all service related matters for both inbound
and outbound from the 3 main centers which contribute about 70% of MY
volume.
→ About 87 personnel reporting to 3 courier managers, couriers, owner
operators and assistants, manifesting staff and data entry staff.
July 1991 – April 1992 XPJ – DHL MY
Team Leader
Responsibility
→ Responsible and accountable of all pick-up and delivery for about 12 couriers
in an area.
July 1984 – December 1990 DHAHRAN, SAUDI ARABIA
Saudi Arabia Customs Officer (Supervisor)

10. Responsibilities
→ Responsible and accountable of supervising and training handlers and dogs
to detect drugs (marijuana, heroin, cocaine and hashish), explosive (C4 and
TNT) and weapons.
→ 25 customs officers report to me
→ Train staff at the airport, seaport, land border ports, causeway and post office.
→ Manage the border ports of Saudi Arabia
Achievements
→ Made 12 seizures (Drugs) in the airport, about 8 in the post office and 1 in the
seaport.
Courses
⃘ 09/07 – 09/11/84 Preventive – Drugs, Weapons and Explosive - US Customs
⃘ 11/08/91 Success Through Communication Course - ASI
⃘ 19/05 – 21/05/93 Leadership, Motivation and Dynamic Team - MIM
⃘ 13/02 – 16/02/94 The Supervisor/Team Leader as a Trainer - DHL
⃘ 23/04 – 24/04/94 Presentation Skills - Mercur.Int
⃘ 13/05 – 17/05/96 Airfreight Skills Certificate - MAS
⃘ 09/02 – 10/02/99 Internal Assessor Programme - NVQ
⃘ 28/06 – 02/07/99 SPIN Consultative Selling - DHL

11. ⃘ 14/09 – 19/02/03 Service Centre Management - DHL
⃘ 21/02 – 25/02/05 Hub and Gateway Management - DHL
⃘ 17/04 – 18/02/08 ACT (Accelerating Change and Transition) - DHL
⃘ 20/06 – 22/06/08 DIMAC Bronze followed by Silver - DHL
⃘ 29/09 – 09/10/08 Developing Business Leadership - FMC
⃘ 07/05 – 11/05/08 ISO Training - DNV
Education Background
MCE (Malaysian Certificate of Education) Grade II.
Advance Diploma in Management (James Watt University)
Personal Strength
⃘ Aggressive and energetic
⃘ Excellent interpersonal skills
⃘ 23 years of logistics experience (air and road)
⃘ Able to work independently
⃘ Excellent working relationship with both internal and external customers
⃘ Excellent team player

12. ⃘ Expose to international assignments
Email : wilfredfernandez8@gmail.com
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