1. Geoff Walsh
A highly successful, well respected leader with 20 years logistics experience in a highly
competitive, service driven industry. An exceptionally customer focused individual with excellent
communications skills who is able to develop and sustain strategic relationships in culturally
diverse and politically sensitive environments. Has a logical and pragmatic approach to problem
solving who sets and achieves high standards both for himself and others.
Key Skills
• Leading, inspiring and motivating large teams to peak performance
• Ability to make effective strategic, practical decisions quickly and under pressure
• Outstanding communication, presentation and public relations skills
• Developing and implementing successful commercial and operational solutions
• Effectively drives cost improvement and budget management
• Dynamic, enthusiastic, committed and reliable
• Planning and directing to achieve short and long term goals
Career History
DHL INTERNATIONAL 1996 – Present Day
KINGDOM of SAUDI ARABIA COUNTRY MANAGER Jan 12 to present
The Kingdom of Saudi Arabia business comprises of 1200 employees, 52 facilities including 3
gateways. Revenue 157M EUR.
• Develop and implement both strategic and annual operating plan
• Provide strategic direction to commercial, marketing and operations teams
• Cultivate relationships with local Government, Customs, Police and Airport authorities
• Open and implement 3 state of the art airside customs bonded gateways
• Generate profitable revenue by building close relationships with key revenue contributors
• Drive optimum market share, revenue and profit whilst minimising cost of sales
• Manage costs to ensure reduction of DSO and improve cash flow
• Develop and achieve country Annual Operating Plan (Budget)
• Build strong ties with local business community
• Lead, develop and motivate senior management team to ensure achievement of goals
Selected Achievements
• Revenue growth of 10% year on year
• EBIT growth 10% year on year
• DSO below 30 days, 60 days below 10%
• MENA Large Country of the Year
• Highest FTBS in MENA
• Opened first ever customs clearance dedicated gateway airside in KSA
• Global recognition for HR localization initiative plus 3 global customer service awards
• Three middle managers promoted to small Country manager roles within MENA
• All major locations now TAPA certified
• One of the lowest global OCPM
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2. • Improved employee engagement by 10% year on year / voted best place to work in KSA
• Logistics Company of the Year award KSA
MENAT ROAD NETWORK MANAGER, U A E June 09 to Dec 11
• Develop and maintain a fully scheduled MENAT Road Network
• Delivery of market share, revenue and profit whilst minimising costs
• Develop and maintain relationships with government bodies
• Prepare and manage Annual Operating Plan
• Negotiate and engage with quality suppliers
• Build cross border relationships supporting improved transit times
• Develop a seamless cross border network
• Build and develop a high performing multi National Management Team
Selected Achievements
• Reduced CPK 10% whilst increasing volume by 5%
• Increased average load capacity by 20%
• Revenue growth of 3% during 2009/2010
• Increased scheduled transit time by 10% year on year
• Introduced new destinations, Syria, Yemen and Turkey
• Opened a dedicated MENAT Road Network facilities in Jebel Ali, UAE and Amman, Jordan
• Launched brand new road product throughout MENAT
• Built a new MENAT Management structure
OMAN COUNTRY MANAGER Jan 08 to June 09
The Sultanate of Oman business comprises of 80 employees, 10 facilities including 1 gateway.
Revenue 8M EUR.
• Development and implementation of both strategic and annual operating plan
• Provide strategic direction to commercial, marketing and operations teams
• Manage relationships with local Government, Customs, Police and Airport authorities
• Generate profitable revenue by building close relationships with key revenue contributors
• Identify new commercial opportunities
• Delivery of market share, revenue and profit whilst minimizing cost of sales
• Management of costs to ensure reduction of DSO and improve cash flow
• Provide and achieve country Annual Operating Plan (Budget)
• Develop and motivate senior management team
Selected Achievements
• Revenue growth of 30% year on year
• EBIT growth 45% year on year
• DSO reduced from 38 days to 33 days
• Highest EOS results in MENAT area
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3. • Most improved quality country in MENAT area
• Opened several new service points
• Developed and opened first Oman bonded gateway facility
• First in industry to achieve TAPA status in Oman
NATIONAL OPERATIONS MANAGER, U A E June 03 to Jan 08
The UAE Operation contributes in excess of 50% to express and road traffic for DHL in the
Middle East, with revenues of 100M EUR and trading costs of 40M EUR across 24 locations
including 3 customs clearance facilities.
• Development of the strategic direction for National Operations, both short and long term
• Drive year on year improvements in costs and performance
• Direct and plan the National Operations of both inbound and outbound material for the UAE
• Accountable for all UAE transit times and gateway clearance performance
• Owner of all operational Key Performance Indicators, transit times and customs clearance
• Responsible for the security, facilities and staff across the UAE
• Managing relationships with customs, airport police and all local authorities
• Management of all DHL facilities in the UAE including building, relocation, development and
ongoing management
• Responsible for planning, directing and development of 300 employees with direct
management of 6 senior managers
• Ensure all quality management is in place for the business including ISO 9000, 1400 and
18000
Selected Achievements
• Designed and implemented a total operations / logistics warehouse that is now responsible
for 60% of Middle East inbound material
• Improved inbound and outbound transit times to greater than 90% success rate month on
month for the UAE
• Winner of the Middle East area operations performance league 2 years running
• Directed the implementation of the first Electronic Data Interchange (EDI) solution with UAE
customs
AREA OPERATIONS MANAGER, U A E Oct 00 to June 03
• Manage the country infrastructure (facilities and equipment)
• Aggressively manage costs and productivity
• Manage service quality indicators to regional parameters
• Manage UAE Hub and road distribution network
• Manage and develop 120 ground staff
• Interface with customers and provide operational solutions for global and local accounts
• Focus continually on potential for service improvements
Selected Achievements
• Successfully lead the role out of ‘Transportation Harmonisation’ process across the Middle
East, Levant and Iran
• Implementation of a full road distribution network nationwide
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4. • Developed and implemented a fleet management system for the UAE
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5. OPERATIONS MANAGER, EMA UK Oct 98 to Oct 00
• Forecasting, budgeting and cost management for GBP15m station
• Plan, direct and control station activities in order to exceed network standards whilst
increasing revenue profitability
• Liaise with both external and internal customers to identify business needs and provide
solutions
• Responsible for developing 100 staff in order to maximize performance
Selected Achievements
• Establishment of a number of new satellite stations for DHL including relocation of staff,
• Role out of the pilot for Time Definite Delivery (TDD) in the North of England
• Pilot of Transport Harmonisation Process (THP) in the UK
A number of management and supervisory roles held prior to DHL with Interlevin Refrigeration,
Powergen and Warehousing for Journey’s Friend.
Qualifications & Training
Diploma with distinction in Viaction/DHL Business Academy
Certificate of Professional Competency at Leeds University, UK.
Certified TTT for CIM 1 and CIM 2 global program
9 GCE’s including Maths and English
Media Training
Carriage of Dangerous Goods
Aviation and Maritime Security
Personal Details
Date of Birth: 3 September 1966
Marital Status: Married with 2 Children
Contact Details
Email: geoff.walsh@dhl.com
Tel (Mobile): +966 (0)50 9557711
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6. OPERATIONS MANAGER, EMA UK Oct 98 to Oct 00
• Forecasting, budgeting and cost management for GBP15m station
• Plan, direct and control station activities in order to exceed network standards whilst
increasing revenue profitability
• Liaise with both external and internal customers to identify business needs and provide
solutions
• Responsible for developing 100 staff in order to maximize performance
Selected Achievements
• Establishment of a number of new satellite stations for DHL including relocation of staff,
• Role out of the pilot for Time Definite Delivery (TDD) in the North of England
• Pilot of Transport Harmonisation Process (THP) in the UK
A number of management and supervisory roles held prior to DHL with Interlevin Refrigeration,
Powergen and Warehousing for Journey’s Friend.
Qualifications & Training
Diploma with distinction in Viaction/DHL Business Academy
Certificate of Professional Competency at Leeds University, UK.
Certified TTT for CIM 1 and CIM 2 global program
9 GCE’s including Maths and English
Media Training
Carriage of Dangerous Goods
Aviation and Maritime Security
Personal Details
Date of Birth: 3 September 1966
Marital Status: Married with 2 Children
Contact Details
Email: geoff.walsh@dhl.com
Tel (Mobile): +966 (0)50 9557711
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