1. M A H M O U D M O H A M E D Z A K I
14Wageh Foda Street,
Cairo, Egypt
Tel: (202) 24263221 Mob: (010)09290460
Linkedin Public Profile: http://eg.linkedin.com/pub/mahmoud-zaki/27/5b0/b69
E-mail: mm.zak@yahoo.com
O B J E C TI V E
My aim as an experienced management professional is to get a challenging position where my
knowledge, experience, skills can be effectively utilized and be contributed towards the development
of a leading international shipping organization.
P E R S O NA L D A T A
• Date of Birth : 21/11/1982
• Marital Status : Single
• Military Status : Exempt
E DU C A T I O NA L B A C K G RO U N D
 Bachelor Degree in Accounting from Faculty of Commerce, Helwan University 2004.
P RO FE S S I O N A L CO UR S E S
Jan 05 - Apr 05 Basic Business Skills Acquisition (BBSA) Cairo, Egypt
Sponsored by the Future Generation Foundation (FGF)
Training
• Developed Language and Computer Skills.
• Enhanced Presentation & Project development Skills.
• Acquired Basic Business Skills including: Marketing, Sales, Accounting, Business
Correspondence and Report writing.
Jan 09 - Feb 11, 2008 AMIDEAST Dokki, Egypt
General English Course
• Developed Language.
• Enhanced Presentation & Project development Skills.
May, 2008 The LRSN-M Consultant Cairo,Egypt
Quality Management System ISO 9001: 2000
• Certificate Number : IQMS 080509
Jan 18 - Feb 21, 2009 AMIDEAST Dokki, Egypt
Conversation English Course
• Developed Language.
• Enhanced Presentation & Project development Skills.
April 06- April 09, 2009 Horus Training Center Ramses Hilton Hotel

2. Customer Service Course
• Customer service development Skills.
Mahmoud Zaki CV
Jan 25 - Jan 26, 2011 Kuehne + Nagel The German Arab Chamber of Industry & Commerce
Consultative Selling Training
• Levels of Selling Strategies .
• Selling Components .
• Little " P " .
• D.A
• P.A
November 04- November 11, 2013 International Arbitration Association Cairo University
International Arbitration Course
• International Arbitration authorization.
• Registration No. 11566
April 02,2013- April 28,2014 FIATA Arab Academy for Science, Technology and Maritime
Transport Academy
FIATA Diploma
• Module 1-Fundamental Principles of Freight Forwarding
• Module 2-Maritime Transport
• Module 3-Air Transport
• Module 4-Road Transport
• Module 5-Rail Transport
• Module 6-Inland Waterway Transport
• Module 7-Customs Procedures Synopsis
• Module 8-Intro to Logistics
• Module 9-Insurance
• Module 10-Safety, Security & Dangerous Goods
• Module 11-Information & Communication Technologies in Forwarding
• Module 12-Supply Chain Security
• Module 13-Multimodal Transport
• Module 14-Research Methodology
March 22- March 23, 2015 M.A.K Learning Experiences Landmark Hotel, New Cairo
Time Management Course
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3. • Definition of time Management
• Importance of time Management
• The "Three Ps" of effective time management
• Stephen Covey's Time Management Matrix
• Time robbers
• The Five steps of effective time management
• "SMART" Goals
• "SMARTER" Goals
C O R E C O M P E TE N C I E S :
• Well-versed in shipping operations for inbound/outbound cargo across international trade
lanes
• Strategic planning and business development skills
• Experience in cargo management and traffic management
• Ability to evaluate competitor
• Good communication and coordination skills
• In-depth Knowledge of standard policies, procedures , methods and logistic readiness
• Highly skilled in Internet Explorer and Microsoft applications
• Strong shipping management and interpersonal skills
• Make sure all the rules and regulations as well as safety program are implemented as per
standards.
• Good Analytical and logical skill
• Good Management and organizational skill
• Leadership qualities
• Team management and problem solving abilities
P RO FE S S I O N A L E X P E RI E N CE
• Mar 2013- Up to Date : Operational Key Account , Kuehne + Nagel LTD
• Oct 2010- Feb 2013 : Sea Freight Export Coordinator , Kuehne + Nagel LTD
• Jan 2007- Oct 2010 : Sea Import Manager, Horus Air & Sea Transport
• Oct 2006- Jan 2007 : Import Supervisor, Horus Air & Sea Transport
• Jul 2005-Oct 2006 : Import Executive , Horus Air & Sea Transport
* - O P E R A T I O N A L K E Y A C CO U N T , K U E H N E + NA G E L L T D
• Reporting to National Sea freight Manager Directly and OKAM in DE ( Global Operational
Key Account Manager )
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4. • Discuss key customers’ needs with management to satisfy and develop business
• Deal with Key customers , meet to develop our mutual co-operation and update them with
my company new tools and business solutions
• Create plan for each shipment and customer to satisfy customer’s needs and develop
business
• Monitor customer’s shipments with all related parties to ensure customer’s satisfaction
• Maintain daily shipping activities and good relationships with partners, customers and
shippers
• Guide all (Heads , Departments’ members ) to develop quality of performance and tools to
satisfy the customer’s needs within company’s structures , rules .
• Solve operational, commercial Problems within company’s structures and rules.
• Ensured that contractual deadlines and target are met
• Handled the daily tasks of providing shipping facilities through data collection, analysis and
negotiations
• Ensured quality control for all key customer’s shipments
• Focal point of the selected list of Strategic Corporate Partner Accounts for thier all related
business.
• Customer Relationship Management
• Measure, Manage and deliver customer excellence
• Cross Product Knowledge and Expertise
• Risk analysis proactively and planning to avoid
• Data Quality Management
• Planning to develop customer’s upgrade { Air , Ocean } ( Export / Import / Customs
clearance ) for all his related shipments ( FCL , LCL , Oil & Gas , Special equipments { Open
Top , Flat Rack , Plat Form ...ETC } , Dry Bulk , Break Bulk, Charter ).
• Mange / Analysis Key customers’ needs to satisfy.
• Manage related operation team ( Import , Export , Customs clearance ) for all tasks of key
customers .
* - S E A FR E I G H T E X P O R T CO O R D I NA T O R , K UE HN E + N A G E L L T D
• Discuss customers needs with management to satisfy and develop business
• Deal with customers and meet to develop their business with our company and update them
with my company new tools and business solutions
• Create plan for each shipment and customer to satisfy customer's needs and develop
business
• Monitored shipments to ensure customer satisfaction
• Maintained daily shipping activities and good relationship with partners, customers and
shippers
• Ensured that contractual deadlines and target are met
• Handled the daily tasks of providing shipping facilities through data collection, analysis and
negotiations
• Handle the tasks of updating shipping arrival schedules
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5. • Follow up and coordinated in uploading of outbound shipments ( FCL , LCL , Oil & Gas ,
Special equipments { Open Top , Flat Rack , Plat Form ...ETC } , Dry Bulk , Break Bulk,
Charter ).
• Ensured quality control for outbound shipments
* - S E A I M P O R T M A N A G E R, HO R US A I R & S E A TR A N S P O R T
• Assisted in planning and maintaining departmental budget
• Monitored shipments to ensure customer satisfaction
• Solve operational, commercial Problems within company’s structures and rules.
• Complete reports and daily shipping data
• Maintained daily shipping activities and good relationships with partners, customers and
shippers
• Ensured that contractual deadlines and target are met
• Handled the tasks of providing shipping facilities through data collection, analysis and
negotiations
• Evaluated terminal operations, field difficulties
• Handled the tasks of updating shipping arrival schedules
• Supervised and coordinated in uploading of shipments
• Trained, and supervised shipping staff and volunteer
• Ensured quality control for inbound / outbound shipments ( FCL , LCL , Oil & Gas , Special
equipments { Reefer , Open Top , Flat Rack , Plat Form ...ETC } )
O TH E R S K I L L S
Language Skills:
 Arabic: Native Language.
 English: Very good (Spoken and written).
Computer Skills:
 Operating System: Excellent Knowledge of Windows. (98 & Millennium & XP)
 Applications: Excellent Knowledge of M.S. Office. (97 & 2000 & XP & 2003).
 Photoshop 7 & MS. Project.(2000)
 Internet: Very Good knowledge of Outlook Express – Eudora - Search Engine.
Personal Skills:
 Able to meet deadlines.
 Energetic.
 Able to work and manage under stress.
 Positive.
 Flexible.
 Accurate.
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6. I NT E R E S T S
 Listing to classic songs.
 Internet surface.
 Practice English (Reading & Writing).
 Computer.
 Drawing.
 Reading.
R E F E R E N C E
Furnished upon Request
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7. I NT E R E S T S
 Listing to classic songs.
 Internet surface.
 Practice English (Reading & Writing).
 Computer.
 Drawing.
 Reading.
R E F E R E N C E
Furnished upon Request
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