1. WALTER G HOOKS
108 OAKMONT CIR
HARKER HEIGHTS, TX 76548
(951) 378-9545
walt.hooks@hotmail.com
Career Objectives
Seeking career in Information Technology Management or Information Systems.
Seeking career in Telecommunications, Networking or Call Center Support.
Seeking career in Homeland Security and Safety Engineering.
Seeking career in Training
Summary of Qualifications
Network Plus
Security Plus
A Plus
Electrical and Electronic Maintenance
Audio Visual Repair Journeyman
Computer and Peripheral Equipment Operator Journeyman
CAT 5e and Fiber Optic installer
Work History
Veterans Administration Hospital, SAN DIEGO, California
Information Technology Specialist (Work-Study) Aug 15, 2012 - Dec 12, 2014
Assisted with the imaging of over 1200 desktop, laptop, and notepad computers to the VA Gold image Windows 7
operating system.
Upgraded desktop computers to accommodate the Windows 7 operating system
Assisted with the deployment of 160 computer on wheels technology used for patient bar-code medication
administration (BCMA) increasing safety and efficiency of medication handling and delivery.
Performed in these duties exceptionally and mirrored that of a seasoned professional for a hospital with more than
2,500 employees and 230,261 beneficiaries.
A great wealth of knowledge with regard to IT computer support services; to include troubleshooting XP and Windows
7 operating systems, MS-Office 2007 and MS-Office 2010.
Maintained the highest level of professional standards, and met all duties with timely and exacting precision.
Naval Hospital Camp Pendleton, CAMP PENDLETON, California
IT/Telecommunications Manager at US Navy Jan 15, 2007 - Oct 31, 2011
Exemplary leadership and managerial expertise maintained the hospital's $7,000,000.00 telecommunications and
information systems at 97% peak readiness.
The hospital and 16 outlaying clinics he supported had 3,000 staff members and over 80,000 patients.
Installed and tested over 20,900 network cables and connectors which resulted in enhanced mission capabilities and
provided a cost avoidance of $385,000.
Provided ongoing installation, support, and administration of a robust $465,000 Cisco Unified Communications and
Call Center technology as Project Manager.
Tested and documented various platforms such as: CUCM, ICM, IPCC, CVP/IVR, UCCX, CRS, CUPS, and PBX's.
Managed and maintained various servers, gateways, switches, and peripheral equipment associated with Tandberg /
Polycom HD Video teleconferencing, emergency management, patient reminders, prescription refills, dictation, PBX
SL100 Nortel switches, Toshiba/Cisco integrated communications management, DIN-PACS and blood bank typing
systems.
Superior performance and unwavering dedication to duty's at Naval Hospital Camp Pendleton are the hallmark of a
career devoted to accomplishing broad and diverse tasks that culminated 20 years of honorable and dedicated Naval
Service.
USNS Comfort, PORT O'PRINCE HAITI, Texas
Communications Specialist Jan 12, 2010 - Mar 20, 2010
Deployed in support of Operation Unified Response on board USNS Comfort deployed to Haiti with a staff of 1,300
military and civilian staff after a catastrophic earthquake.
Provided communications utilizing (BGANS) Broadband Global Area Network and a state of the art turn-key Internet
Protocol Cisco Communications suite to and from camps.
Coordinated helicopter transport of several hundred wounded trauma patients. This was instrumental in saving
hundreds if not near a thousand lives.
Supervised up to 80 personnel in the preservation and maintenance of over 59 shipboard spaces during the final
2. maintenance faze.
Provided outstanding mentor-ship and guidance to over 200 junior personnel during an arduous and emotional
humanitarian mission.
Southwest Regional Maintenance Center, SAN DIEGO, California
Executive Administrative Assistant Jan 10, 2005 - Jan 01, 2007
Provided all assigned ships maintenance, modernization, and technical support for U.S. naval ships, submarines,
aircraft carriers and miscellaneous craft transiting through the Southwest Region.
Maintained and operated Navy Enterprise Maintenance Automated Information System (NEMAIS) an Oracle
database management system for Combat systems division.
Utilized NEMAIS to track, report, and document man hours, time keeping, work processing, training, and inventory for
Combat Systems division.
Generated reports, tracked metrics, and reported findings at weekly Division Officer Meetings to maintain a high
standard of excellence.
Held training and insured all personnel training requirements were up to date and within 92% standards for 124 staff
members and 24 limited duty personel.
USS Germantown (LSD-42), SAN DIEGO, California
Interior Communications Electrician Jan 12, 2002 - Jan 05, 2005
On a Daily basis installed, adjusted and maintained 200- 500 mobile, electronics and communication equipment,
including audio/video, sonar, security, navigation, main engine control, hydraulic, pneumatic, electro-mechanical and
surveillance systems on trains, watercraft, or other mobile equipment worth in excess of $20,000,000.00-
$30,000,000.00.
During the Board of Inspection and Survey (INSERV) he and his team inspected and tested over 400 mission critical
electrical systems and equipment; located and diagnosed various malfunctions, using visual inspections, special
testing devices, and computer software to pinpoint defects and repaired equipment within deadline dates.
Awarded the Safe to Steam qualification which after passing Tailored Ship's Training Availability/Final Evaluation
Problem (TSTA/FEP) enabled the ship to deploy safely to the Persian Gulf avoiding an extended shipboard
maintenance and overhaul period at a cost savings of 2.5 million dollars
Reassembled and tested equipment after repairs to ensure proper function.
Installed 10,000-20,000 feet of wiring using knives or cutting pliers, and terminated connections to fixtures, outlets,
and equipment ensuring proper connectivity and function. Frequently installed new fuses, electrical cables, or power
sources as required.
Located, removed and repaired circuit-board defects such as blown fuses or malfunctioning transistors, diodes,
capacitors and resistors on a frequent basis.
Education
National University, Lajola, California
Masters Degree
Major: Homeland Security and Safety
Minor: Emergency Management
GPA: 3.2
National University, Lajola, California
Bachelors Degree
Major: Information Technology Managem
GPA: 2.79
Central Texas College, Killeen, Texas
Associates Degree
Major: General Studies
GPA: 2.89
American Prepitory Institute Central Texas College, Killeen, Texas
High School Diploma/GED
GPA: 2.85
Training
Project Management for Information technology and Mar 07, 2014 - Mar 31, 2014
3. Villinova University
Masters Certificate in Mastering of IS Security Feb 13, 2014 - Mar 02, 2014
Villinova University
Masters Certificate in Essentials of IS Security Jan 09, 2014 - Feb 12, 2014
Villinova University
Main Propulsion Machinery Consol Apr 06, 2001 - Jul 11, 2001
Navy Service School Command Great Lakes
Cut materials according to specifications or needs, confer with customers or users to assess problems, reassemble
equipment after repair, adjust equipment to ensure optimal performance, test electrical circuits or components,
repair electronics.
SGSI/WOLS Maintenance Sep 07, 1995 - Nov 08, 1995
Naval Air Base Point Loma San Diego Ca.
Maintenance of the flight deck landing aid systems and the Stabilized Glide Slope Indicator/ Wave Off Lighting
System. Including Hydraulic system, pump, cabling, circuit board, gyrocompass interface, anemometer interface,
and communications suit
Information, Training and Intertainment Maintenanc Jan 12, 1994 - Apr 12, 1995
Navy Service School Command Great Lakes
Maintenance and operation of a shipboard closed circuit television studio. Repair and trouble shooting VCR's, studio
camera's, video monitors, televisions, switchers, audio/video compressors, multiplexors, modulators and signal
processors.
AN/WSN-5 Stabalized Gyrocompass Maintenance Sep 06, 1994 - Nov 15, 1994
Navy Service School Command Great Lakes
Maintenance and operation of the AN/WSN 5 down to the component level. Trouble shooting using schematic
diagrams and Maintenance manuals as well as computer assisted codes. Replacement of modules and circuit
boards using the MAMs kit.
AN/WSN-2 Gyrocompas maintenance May 20, 1992 - Jul 15, 1992
Navy Service School Command Great Lakes
Maintenance and operation of the AN/WSN 2 down to the component level. Trouble shooting using schematic
diagrams and Maintenance manuals as well as computer assisted codes. Replacement of modules and circuit
boards using the MAMs kit.
Basic Electronics and Electrical Maintenance Dec 12, 1991 - May 16, 1992
Interior Communications Electrician C School
Engineering Common Core Great Lakes, IL 19 days
Engineering Electrical Core Great Lakes, IL 81 days
CPR, electrical math, basic schematics, AC/DC circuits, solid state characteristics, logic systems Group instruction
IC A School, 36 days
Occupational License or Certification
A+ Certification Expires: Aug 15, 2017
Comptia, San Diego, California
Network + Certification Expires: Aug 15, 2017
Comptia, San Diego, California
Security + Certification
Comptia, Camp Pendleton, California
Audio Video repair Journeyman License
Department of Labor, San Diego, California
Computer and Peripheral Operator Journeyman License
Department of Labor, San Diego, California
Computer Skills
4. Typing Speed: 45 Words Per Minute
• Apple or Macintosh Computers
• Database Software (Oracle, Access, etc)
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• Desktop Publishing Software (InDesign, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Graphics or Drawing Software (Photoshop, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Networking or Lan Software (Cisco, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Utility Software (Virus, File Compression, etc)
• Word Processing Software (Word, WordPerfect, etc)
Additional Computer
Skills:
Unified Communications and Call Center technology. This includes testing and
documentation of various platforms including: (CUCM), (ICM),(IPCC) (Cisco CVP),
(UCCX),(CRS), (CUPS), (PBX). Managed and maintained various servers, gateways and
peripherals
Language Skills
English - Excellent ( Read Write Speak )
Additional Skills
Comptia A Plus
Comptia Network Plus
Comptia Security Plus
Basic Electrical and Electronics Maintenance
Telecommunications
Bachelors of Science in Information Technology Management
Masters of Science in Homeland Security and Safety Engineering
NEC 9502 Instructor Training
Driver's License
Class C - Standard Driver's License
References
Sean Kelley
Director & Facility Chief Info
Veterans Administration
(202) 716-3967
sean.kelley2@va.gov
Emanuel Carter
IT Computer Specialist Supervi
VA Hospital Lajola
(858) 642-1637
emanuel.carter@va.gov
Juan Garcia
ASSISTANT COMMUNICATIONS WATCH
US Navy
(949) 514-0983
