1. VVIIVVEEKK VVAARRMMAA
 4628 Stargazer Drive ▪ Plano, Texas 75024  214.695.0503 varma.vivek@gmail.com
Page 1 of 5
 Seasoned and competent professional with 19+ years history of proven expertise in diverse areas
encompassing Software Development Life Cycle, including system analysis, design, development, testing,
implementation, and production support; powered with profound knowledge in executing part/full cycles of
22+ CRM implementations. Diversified experience in System Integration and various integration tools.
Proactive and goal-oriented leader offering established record of success in improving and implementing
efficient solutions to streamline the information process between Salesforce, Siebel CRM and various back-end
services within a service-oriented architecture. Diversified experience in system integration using various
integration tools. Adept in performing and assessing business fit gap analysis, design, installation,
configuration, and customization of CRM verticals for prominent clients. Highly reputed for remarkable
problem solving experience on multiple technical issues.
 Express result-driven performance in environments where functional responsibilities are aligned to business
strategies
 Thrive in managing and sustaining state-of-the-art technology systems, with reliable management information
tools specific to company’s business and its markets
 Possess outstanding communication and motivational abilities to facilitate attainment of strategic goals and
bottom-line results
CORE COMPETENCIES
BUSINESS PROCESS OPTIMIZATION TROUBLESHOOTING
TACTICAL PLANNING AND EXECUTION PROJECT MANAGEMENT
TECHNOLOGY NEEDSANALYSIS OPERATIONS REENGINEERING
TEAM BUILDING
CAREER HIGHLIGHTS
Hewlett Packard Inc, Plano, TX
System Architect/IT Manager Jun 2005-Present
Displayed unsurpassed leadership in managing sales IT operations and technical support teams for Hewlett Packard’s
45k+ user globally on CRM/PRM platform. Currently using Salesforce cloud app. 4 years ago we migrated from old Siebel
legacy app to Salesforce. Supervised the offshore development team and onshore professionals, responsible for the
development, ongoing operations, infrastructure, along with tier three customer support for various sales IT CRM/PRM
projects. Worked on several projects using Salesforce cloud and Siebel. Tasked with overall maintenance of project plans
and schedules, organizing activities between business analyst, development, and testing teams; as well as ensured total
compliance with HP’s System development lifecycle (SDLC) process. Collaborate with functional team on new
requirements to schedule maintenance release for the application; conducted effective resource management to meet
aggressive timelines for maintenance releases and warranty support.
Major Projects:
Salesforce service cloud implementation and maintenance
Salesforce CRM split/cloning for company split
Customer/Partner, Product synch and Territory management in Salesforce
Batch/Real-time Salesforce Integrations
Informatica upgrade from 8.6 to 9.5 and moving to windows server
Next Generation CRM Salesforce Implementation
Salesforce Mobile app Implementation
Siebel CRM single instance consolidation.
Siebel CRM/MRM extract forEDW
mCRM application for the smart phones and Tablets

2. VVIIVVEEKK VVAARRMMAA
 4628 Stargazer Drive ▪ Plano, Texas 75024  214.695.0503 varma.vivek@gmail.com
Page 2 of 5
CRM outlookintegration
CRM/MRM Extracts using informatica
Generic Opportunity Interface using Tibco
Customer Master Integration (Siebel) using Tibco
Highlights:
 Proficiently create and cultivate multiple business solutions for the requirements provided by the business for
the CRM application implementation
 Owning the service cloud module of salesforce implementation in HP.
 CRP lead for Salesforce master data (customer/partner, products, exchange rate, territory management..) synch
and implementations
 Primarily heldaccountablefortheintegrationsupportof SalesforceandSiebel CRM withvariousinternalsystems in HP.
 Provide and implement integration solutions using Webs Services for mobile CRM and other internal web pages.
 Formulated outbound interfaces with TIBCO and JMS as the transport while establishing several workflows and
policies to monitor Siebel data updates and published data using EAI Siebel adapter and EAI business services.
 Support the business with redesigning of existing CRM extract architecture to resolve ongoing delay and
inconsistence data for reporting.
 Assumed full accountability for updating project plans and schedules, orchestrating activities between business
analysts, development, and testing teams ensuring full compliance with HP SDLC process.
 Lead Interaction at various levels with business and integrated apps during the entire cycle of the project.
Namely Requirement gathering, design sessions, field mappings, cross referencing, system and user acceptance
testing and Migration.
 Engaged in generating integration object, workflow process, and JMS receiver.
 Lead/owned the web security issues and interacted with security team in design the best solution.
 Rendered technical support for Siebel Sales, Marketing, and Analytics modules of the application troubleshoot
cross platform issues in 24/7 support module.
 Host weekly technical team meetings and submit weekly status reports to the management.
 Demonstrated primary leadership in leading a result-oriented team that allowed the application to exceed the
targets and deliver on numerous change requests to facilitate business changes and requirements
BearingPoint Inc. ▪ Dallas, TX
Manager Jan 2000 -June 2005
Major Assignments:-
Administaff ▪ Houston, TX
Integration Lead
Headed the team of 4 developer in implementing the Siebel ERM-7.7 integration with other internal systems of
Administaff using Biztalk server and MSMQ. Contributed to generating integration design plan. Evaluated and conducted
hardware resource sizing and discrepancies recovery planning for Siebel server and BizTalk server installations in the
production environment. Lead interactions at various levels with the client during the entire cycle of the project. Namely
application’s Pilot launch, design case studies, requirement’s mappings, cross referencing, data migration, User
acceptance tests and end user training.
Highlights:
 Managed integration team of 4 developers.Delegated Siebel development works amongst my technical team.
Prepare weekly status report for the client.
 Effectively utilized Siebel EIM to Load current client and employee’s information into Siebel ERM.
 Design and created several interfaces in order to send/receive data from Siebel and Adminstaff’s internal
systems (AIMS, DefCon etc) using BizTalk Server and MSMQ Series as middleware.
 Contributed to the success of implementing siebel External Business Components and showing external data
using Symbolic URLS.

3. VVIIVVEEKK VVAARRMMAA
 4628 Stargazer Drive ▪ Plano, Texas 75024  214.695.0503 varma.vivek@gmail.com
Page 3 of 5
Microsoft ▪ Seattle, WA
Integration Lead
Responsible for siebel PRM-7.7 assessment with Microsoft’s technical/integration requirements and corporate data
strategy. Validated Siebel integration requirements with Microsoft’s integrated system’s technical leads.Evaluated how
UAN on BizTalk Server solution will simplify Microsoft’s partner processes (versus existing processes) for
acknowledging receipt, acceptance, and follow-up actions on leads provided to and from Microsoft.
Highlights:
 Delivered detail technical design document with recommended integration solution using siebel UAN and web
services.
SUEZ Power and Energy ▪ Houston, TX
Technical/Integration Lead
Designed and installed the siebel eEnergy (7.5) application for a major Energy & Gas Startup Company and integrated it
with the other pricing application using TIBCO. Lead a team of 5 developers. Extensively created Virtual Business
Components (VBC) and Symbolic URLS to show pricing and billing data in siebel from different legacy systems. Heavily
customized Quote, Order, Assets and Agreements modules by creating several new business components, Business
Services, workflow processes and integration objects. Wrote several complex Server/Brower scripts to fulfill client’s
business requirements.
Highlights:
 Designed and created several interfaces in order to send/receive data from Lodestar (Pricing system),
ESG(Enrollment system) and PPL (billing system) to Siebel using TIBCO as middleware and COM objects.
 Created different XSLT style sheets to convert siebel XML format into the format required by interfaced system.
Implemented a design to call Excel COM object and create spreadsheets at runtime.
 Performed/supervised installation of Siebel gateway server, Enterprise server, Siebel server, Database server,
Web server and Actuate report server on Client’s Development, Test and Production environment.
 Analyzed and performed hardware resource sizing and Disaster recovery planning for Siebel server installations
in the Production environment.
 Created development standard guidelines for my technical team. These were specific to each client’s
environment and meeting Siebel standards.
 Interacted on behalf of the Client with Siebel expert services for reviews on Infrastructure sizing and overall
design.
 Lead interactions at various levels with the client during the entire cycle of the project.
 Configured Siebel web automation server to retrieve call Siebel business service from an html page.
Marriott Vacation Club International ▪ Orlando, Florida
Technical Lead
Spearheaded and partook in the project’s major upgrade release; as well as with the Siebel call center requirement
gathering sessions. Strategically targeted all comprehensive requirements and the preferred Siebel solutions.
Contributed to generating Siebel upgrade project plan. Conceptualized and evaluated the integration between Siebel,
PeopleSoft, Goldmine and other legacy systems; introduced a diversified integration approaches between the two
systems. Evaluated and conducted hardware resource sizing and discrepancies recovery planning for Siebel server 7
installations in the production environment.
Highlights:
 Supervised a full spectrum in directing the Siebel 6 to 7.0.4 upgrade effort
 Initially converted all the VB scripts into escripts and browser scripts

4. VVIIVVEEKK VVAARRMMAA
 4628 Stargazer Drive ▪ Plano, Texas 75024  214.695.0503 varma.vivek@gmail.com
Page 4 of 5
 Formulated in-depth business services to address and improve client’s business rules; constructed data
migration PLSQL scripts while producing workflow processes and assignment manger
 Improved business service to appoint staff from contact team ensuring compliance with business rules and
regulations
 Influential in designing the primary interface between Siebel and PeopleSoft using MQ Series as the middle layer
and neon adapter
 Effectively utilized Siebel EAI MQSeries adapter to connect to MQ Series queue
 Designed and developed Siebel sub system for pulling inbound message from the queue; established Virtual
Business Component (VBC) to express external data into Siebel from external database
Sphere Optical Network ▪ Manhattan, NY
Technical Lead
Effectively performed design, installation, configuration, and customization of Siebel eCommunications module. Engaged
in operative configuration of Siebel Quotes, Sales Order, Work Orders, Trouble tickets, and Product configuration
modules of eCommunications (Ver 6.3) under Solaris (Unix) environment. Employed EIM to incorporate Accounts,
Contacts, Addresses, and Products from a tab delimited files. Authored business services to support client’s business
rules; constructed extension tables and columns in compliance with the standards. Conducted export and import process
of repository from Development environment to Production environment.
Highlights:
 Contributed to the success of the product configuration module and was accredited as most valuable pioneering
effort amongst the Siebel clientele
Cable & Wireless ▪ Hong Kong
Technical Lead
Took charge in handling the implementation of Siebel Call Center, including Service Requests module and Workflow
policies for accelerating service request severity. Installed and immediately upgraded Siebel 99.5 to Siebel 2000 under
Windows NT Server while installing Siebel Dev, Test, and Production Environment. Designed Created various tailored
Actuate reports. Strategically configured Screens, Views, Applets, Links, Joins, Pick lists, and User Props for account,
contact, service request, and activities modules of Siebel. Formulated templates, data module, and technical design
specification documentations; and distributed responsibilities to various personnel.
Highlights:
 Demonstrated successful implementation of Siebel’s call center in accordance with the established business
requirements
 Played a substantial role in executing multiple application upgrades
Equilon Lubricants ▪ Houston, TX
Application Developer
Handled the implementation of Siebel Proposal generation system to support the client to generate proposals. Involved
in the customization/Creation of screens, Views, Applets, Pick Applets, and MVG Applets, Dynamic drilldown. Modified
the existing Business Components, which includes using of columns from the extension tables as fields in the Business
Components.
Highlights:
 Effectively utilized EIM to import the legacy accounts data from existing oracle based SAP system to Siebel.
Modified the EIM control file.

5. VVIIVVEEKK VVAARRMMAA
 4628 Stargazer Drive ▪ Plano, Texas 75024  214.695.0503 varma.vivek@gmail.com
Page 5 of 5
 Influential in developing Proposal templates documents and Section documents with the bookmarks. Mapped
the Business Component fields with the bookmarks.
KPMG ▪ Mountain View, CA Aug 1999- Dec
1999
Application Developer
Implemented Siebel Sales enterprise application (99.6). Involved in the customization/Creation of Screens, Views,
Applets, Pick Applets, Dynamic Pick Applets, MVG Applets & dynamic drilldown. Created new Business Components,
links, joins etc
Highlights:
 Designed and created several screens, view, applets, Pick Applets, Dynamic Pick Applets, MVG Applets &
dynamic drilldown. Created new Business Components, links, joins etc.
 Authored various scripts using VB Code to fulfill business rules & Data validations
EDUCATION & CREDENTIALS
BBAACCHHEELLOORR OOFF EENNGGIINNEEEERRIINNGG IINN CCOOMMPPUUTTEERR TTEECCHHNNOOLLOOGGYY
Nagpur University ▪ Nagpur, India
Certifications POST-GRADUATION COURSE ON SOFTWARE APPLICATION ENGINEERI NG
SALESFORCE ADMINISTRATION
SIEBEL CERTIFIED CONSULTANT 8
SIEBEL CERTIFIED CONSULTANT 7
TECHNICAL SUMMARY
Operating Systems Windows 8,7,XP, Unix, Linux
Databases Oracle, Microsoft SQL Server, Microsoft Access
Languages and Tools Visual Force pages, SFDC SOQL, Java/VB scripts, C/C++,Unix shell scripting, SQLPLUS,
PL/SQL, PRO*C, Siebel Tools, EIM, JAVASCRIPT, HTML
Integration Technologies XML, XSLT, HTTP,JMS, MSMQ, MQ Series, Web Services
Applications Salesforce,Siebel Enterprise Applications, Informatica (9.5,9.0,8.6), TIBCO
REFERENCES
Naveen Kumar
Integration Architect/PM
APTTUS
San Mateo, CA
Phone: 650-291-0908
Anit Parikh
VP
sales force,
LA, CA
Phone : 714-423-7354
Mary Fuchs
Project Manager
Hewlett Packard
Plano, TX
Phone: 972-604-3000