Shaik Shaiksha has over 4 years of experience in information technology with a focus on Salesforce and Siebel CRM applications. He has expertise in customizing, workflows, portals, and Force.com migration tools. Currently he works as a Salesforce/CRM package solution consultant at IBM India Pvt Ltd where he supports a Salesforce implementation for NetApp. He holds certifications in Force.com Development and has received several awards for service excellence.

1. Shaik Shaiksha
Shaiksha.rs@gmail.com
+91 9590996918
Experience Summary:
• Over 4+ years of Information Technology industry experience which includes software
analysis, design & development.
• 3 year of experience in Salesforce.com Sales cloud application. And 1 year 4 months
experience in SIEBEL CRM application.
• Expertise in the area of Customization, Workflows, Roles, Partner Portal, Customer Portal,
Force.com migration tools (Force.Com IDE & Data loader)
• Good Exposure on Apex Classes, Triggers, Visual Force pages, Custom Objects and
Standard Objects, Reports, Dashboards, workflows & Approvals.
• Experience in working with Apex Data Loader, Force.com IDE.
• Worked on Migration Tools to push data and components from sandbox to Production.
• Versioning management by using of perforce.
• Good Experience in Sieble sales application and end to end sales process.
• Good Exposure on analyzing the production issues.
• Excellent communication & presentation skills and Customer Oriented attitude.
• Good Experience in interacting with End Users.
• Good Team Player and having good experience at leading teams globally
Professional Experience:
 Currently associated with IBM India Pvt Ltd, as Package solution consultant–Salesforce/CRM
from Sep 2010 to till date.
Professional Certification:
 Force.com Certified Developer (DEV-401)
Education Qualification:
Graduation in BCom Computer application
Post-graduation in Master of computer applications (MCA)
Awards:
 Service Excellence Award.
 Deeper skill Award.
 Manager choice Award
 Orion Award.

2. Shaik Shaiksha
Shaiksha.rs@gmail.com
+91 9590996918
Technology Tools
Databases Oracle 9i
Frameworks/Web Technologies Force.com, Visual Force, HTML, XML,
Programming Languages Apex, C, Core Java
Software Engineering
Methodologies/Tools/Technologies
Scrum, Force.com IDE, Eclipse,
Apex Data Loader, MS Excel,
Rally Dev, Perforce, Siebel 7.7,Toad
Operating Systems Windows Family
PROJECTS SUMMARY:
#1
Title : Sales Application (Salesforce.com)
Client : NetApp, USA.
Team Size : Offshore 7 – Onshore 4
Duration : Feb ’12 – till Date
Environment: Apex class, Apex trigger, Visual force pages, Workflows, Reports,Data
loader.
NetApp is using Salesforce.com Sales Cloud along with a host of applications based on
Force.com platform. This project deals with major enhancements to the existing portfolio of
Force.com applications and addition of new modules/features to the portfolio.
Responsibilities:
• Involved in Customization and configuration for Production and Sandbox Orgs.
• Involving Internal Scrum meeting and Project Review meeting with Management.
• Worked on various Salesforce.com standard objects like Accounts, Leads, Opportunities,
Contacts, Reports and Dashboards.
• Deployed the Custom objects, Custom tabs, Validation rules, Workflow Rules, Email Alerts,
Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Versioning management by using of perforce tool.
• Developed and configured various Reports and Report Folders for different user profiles based
on the need in the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using
Eclipse.
• Customized tabs for among different business users groups and business centers.
• SPOC for all non-production issues and Post refresh activities for all sandbox.
• Deployment code from one sandbox to other sandbox and Production.
• Monitoring the ticketing tool and Handling incidents daily basis based on priority levels.

3. Shaik Shaiksha
Shaiksha.rs@gmail.com
+91 9590996918
• Involved in various external applications (Eloqua, MDM,QE,SAP ) integrating with
Salesforce.com.
• Onsite Interaction for clarifying the incidents and analyzing the feasibility of issues.
• Provided KT to new team members.
#2
Title : Sales Application (Siebel CRM)
Client : Netapp, USA.
Team Size : Off Shore 6 – On Shore 4
Duration : Nov ’10 – Feb ’12
Environment: Siebel 7.7,Toad
NetApp AMS is 24/5 support project.
Customer Edge provides the business process and a technology platform that is used to manage
the sales process.
This project having Onshore-Offshore team to support application 24 hours.
Responsibilities:
 Involved in analyzing the issues reported by the end users and providing RCA.
 Defect creation for the reported issues.
 Direct interaction with end users to work on reported issues.
 Involved in resolving P1/P2 high priority issues.
 Sending the periodic reports to business teams.
 Done web-ex meeting with end users to fix the access related issues.
 User provision, profiles and responsibility set-up.
 Created assignment rules as per the requirement.
 Developed Reports.
 Back end data issues fix with approvals.
PERSONAL DETAILS:
Marital Status : Married
Languages Known : English, Hindi, Kannada, and Telugu.
Nationality : Indian
Hobbies : Dancing, playing cricket.
Address: : #23, 2nd
Main, 2nd
Road, Tuba layout,
Saray Palya, Thanisandra Main Road,
Bangalore -45