2. Training Sessions for all Employees
•Training will commence on the 4th of next month.
• Each session will run for 2 hours across one week.
• Introduction to SAP
• Basic Navigation of SAP
• Entering an Order in SAP
• Reviewing an Order Status
• Only half of customer service can be in training at a time.
• Several training rooms are available on site.
3. Training Sessions for Sales Only
• Pricing in SAP
• Making a price adjustment
• Sales History for a customer
• The Sales Manager, Barry Hall, will conduct the training.
4. Training Sessions for Customer Service Only
• The Sales Manager, Barry Hall, will conduct the training.
• Processing credits
• Issuing invoices
• Issuing statements
• Checking orders dispatched
5. Record Of Attendance
Training Sessions for all Employees Introduction to SAP Basic Navigation of SAP Entering an Order in SAP Reviewing an Order Status
YES/NO YES/NO YES/NO YES/NO
Joe Smit
Adam Knot
Cain Butler
Caryn Russell
Fred Akers
Deena Franks (customer service)
Harry Smith (customer service)
James Duke (customer service)
Louise Sheldon (customer service)
Amanda Hammond (sales)
Jane Ritchie (sales)
Ben Gallieno (sales)
Kate Bella (sales)
Training Sessions for Sales Only Pricing in SAP Making a price adjustment Sales History for a customer
YES/NO YES/NO YES/NO
Amanda Hammond (sales)
Jane Ritchie (sales)
Ben Gallieno (sales)
Kate Bella (sales)
Training Sessions for Customer Service
Only Processing Credits Issuing Invoices Issuing Statements Checking orders dispatched
YES/NO YES/NO YES/NO YES/NO
Deena Franks (customer service)
Harry Smith (customer service)
James Duke (customer service)
Louise Sheldon (customer service)
