1. Enhancing Order Accuracy
Prepared for: Cindy Gerrie
Prepared by: Courtney Wilhelm

2. Agenda
•Introduction •Budget
•Problem •Staffing
•Purpose •Conclusion
•Proposal •Questions

3. Introduction
• One of the best known brands in Canada
• Expanding the company worldwide
• Tim Horton’s 50th anniversary
• Expectations on the Tim Horton’s brand

4. Problem
Order Accuracy
Unhappy Customers
Loss in sales
Competitors

5. Purpose
Correct order accuracy issues
Make customers happy
Uphold the promise to fast and friendly
service
Gain loyalty
Fend off competitors

6. Proposal
Repeat Every
Order
• Verifies that the order
was heard correctly
• Helps employees
remember modifiers
Extra manager on
duty
• Enforce new protocol
• Monitor speed of
service
• Double check every
order before it is
handed out in the
drive thru

7. Budget
Wage for permanent managers
Wage for temporary managers
Total Cost for one year per store
Total Cost for four locations

8. Staffing
• One temporary manager for each of the four locations
– Three Months
– Full Time
• One permanent manager for each of the four locations
– Full Time

9. Conclusion
• Ensuring the ultimate guest experience
• Providing consistency
• Upholding our promise
• Happier, more loyal customers
• Less complaints for order accuracy
• Increase in sales

10. Any questions?