The document provides a summary of Vincent Albert N. Villarojo's work experience and qualifications. He has over 3 years of experience in storage and backup administration and currently works as a Storage and Backup Administrator for Accenture Philippines. His responsibilities include administration of various HP, EMC, and NetApp storage systems as well as HP and Symantec backup software. He also performs troubleshooting, system monitoring, and technical support.

1. Vincent Albert N. Villarojo
Mobile: +639776253112
Email Address: biat6ilik@gmail.com
SUMMARY:
A dynamic professional with 3 and plus years of experience in Storage and Backup Administration.
Currently working in a shared environment. Passionate about applying skills to protect essential client
data. Troubleshoot and determine the root cause of the hardware or software errors and issues.
WORK EXPERIENCE
Accenture Philippines as Storage and Backup Administrator since December 2013 – till date
Client: Both Projects are based in Singapore
Location: Global One Building Eastwood City, Libis, Quezon City
Roles and Responsibilities:
 Storage Administration HP XP24000, EVA4400, EVA6350, MSA, NetApp FAS3210, 3240, 8020,
8040. Also perform zoning for new devices in Brocade SAN Switches.
 Backup AdministrationusingHPData Protectorand Symantec NetBackup, ApplicationsandEML
Tape Library, MSL 8086 Tape Library, VLS9000, Quantum Scalar i40 Tape Library hardware’s.
 Perform daily health check in the system and storage and backup devices.
 Troubleshoot and monitor issues related to the system, storage and backup.
 Installation and configuration of SnapDrive and SnapManager for SQL.
 Provide level 1 support to the various platforms running in Linux and Windows.
 Provide technical supporttothe variousteamwhoencounterssystem,platformorstorage issues.
 Perform routine reporting to the management.
 Handlesdailysupportcasesraisedbyuserswithinthe requiredService Level Agreement.Handle
all systemandstorage issue escalations.
 Load and unloadtape mediasdaily.
 Participatedinthe hardware techrefresh(NetAppFAS3240 – FAS8040). Migrate filesystemsand
database fromoldto newhardware usingSnapMirrorTechnology.Configured the NFSinthe
storage controllerandmapthe Datastore inVCenter.Also,configurediSCSIprotocolsand map
the LUNs.
 PerformDatabase Refreshif neededbythe client.
 Configure andinitializeSnapVaultandSnapMirrorrelationship.

2. Accenture Philippines as IT Systems Monitoring from May 2012 to December 2013
Client: Projects are based in Singapore
Location: Global One Building Eastwood City, Libis, Quezon City
Roles and Responsibilities:
 First level IT support through the analysis, triage and initial fix of system generated events
 Provide functionalandortechnicalsupportforresolutionofcustomerproblems,incidents,issues,
requests and queries.
 Monitor hard disk failures, servers, network devices like switches, routers & firewalls.
 Eventsuppressionorde-duplicationof eventssothat multiple eventsor alertsare not raisedfor
the same issue
 Ensure properdocumentation,notification,escalation,andtrackingandfollow upof all incidents.
Primary responsibilities are focused on customer contact
 Generate regular and ad hoc reports based on Incident history and findings
Teleperformance Philippines as Human Resources Associate from Nov 2010 to May 2012
Location: Global One Building Eastwood City, Libis, Quezon City
Roles and Responsibilities:
 Interpret,assistandadviseemployeesandmanagersinregardsto leave managementandbenefit
administration, government applications and HR procedures and policies within the specific
guidelines.
 Manage sensitive and confidential matters like employee relations and organizational changes,
plan and protect information, data and files.
 Accept and validate incident reports from operations.
 Conduct preliminary interviews and disciplinary conferences of employees.
 Draft post conference reports.
 Handle exit interviews and process clearances of resigned or terminated employees.
 Provide and process employees Proximity ID Badges.
 Activate signed contracts of new hires.
 Maintain employees 201 file records up-to-date.

3. TRAININGS
Course: NetApp Data ONTAP 7-Mode Administration
Training Center: Fast Lane
Location: 20 PeckSeahStreet,#03-00, Singapore 079312
Training Date: 17th
– 21st
October 2016
Course: EMC ISMV2 Storage Training
Location: Accenture Philippines
Training Date: 23rd
– 25th
November 2015
EDUCATION
Highest Education: College
Degree: Bachelor of Science in Information Technology
School: Far Eastern University – Nicanor Reyes Educational Foundation
Year Attended and Completed: 2006 – 2011
PERSONAL INFORMATION
Date of Birth: 9th
of December 1989
Present Address: Block4Lot 29, AlphaStreetNorthMatrix VilleSubdivisionCamarinRoadCaloocan
City
Nationality: Filipino
Marital Status: Single