The document is a career profile and resume for a Learning & Development professional with over 22 years of experience in the Gulf region. It summarizes his educational background, including degrees from the University of Strathclyde in the UK. It then outlines his extensive work history implementing Learning & Development solutions and strategies across various roles in government ministries, banks, and other organizations in Bahrain and the wider Gulf region. His experience includes areas like training, succession planning, performance management, and developing staff competencies to align with organizational goals.

1. Career Objective:
To provide Learning & Development support to the leadership team of a major organization by:
 Aligning Learning & Development processes with the company’s growth plans
 Building staff competencies and improving organizational capabilities through effective Learning &
Development policies and strategies.
Educational Qualifications:
Bachelor of Arts (Hons) 1971-75 University of Strathclyde (UK)
Post Graduate Diploma in Tourism Management 1984-85 University of Strathclyde (UK)
Profile:
A passionate Learning & Development professional with a post-graduate (UK) degree and more than 22 years
experience working across the Gulf. I have worked with major government and private organizations including banks,
airlines and consultants at strategic and operational levels.
I have a proven track record of delivering successful and consistent business results by designing development
solutions , working in a consultancy capacity and providing training to clients, which saved time and money by
improving processes and skills.
A hands on diplomatic problem solver with a high rate of achievement and a strong background in managing budgets
and complex projects within tight deadlines. My areas of expertise include Training & Development, Ability and
Personality Testing, Succession Planning, Performance Management, Talent Management, Recruitment,
Compensation and Graduate Management.
I operate a pro-active, “can-do” Business Partner approach with clients
My extensive experience within the region combined with strong interpersonal and conceptual skills has enabled me to
develop and implement Learning & Development solutions to a wide range of blue chip companies across the Gulf.
Work History:
Senior Career Development Specialist January 2011 - Present
Ministry of Works
Kingdom of Bahrain
Working at both strategic and operational level with senior management my duties and achievements include:
 Implementing a Succession Planning Program which identified 50 senior executives and designed appropriate
development programs addressing skills gaps.
 Designing and delivering workshops introducing the new Performance Management automated system to over
700 employees saving over 30,000 BHD per year in external consultancy costs
 Setting up an Assessment and Development Centre to assist Recruitment and T& D and increase retention
 Implementing and Managing a Competency Framework and linking it to Salary scales.
Address:
Villa 6 Anmar Compound
Gate 145
Road 77
Block 577
Janabiya
Mobile: +973 39 407129
Home Tel: +973 17 790085
Linked-in: Gulf Management & HR Professionals
E-mail: coyle355@gmail.com / coyle355@hotmail.com
Personal Details:
Marital Status: Married
with 2 children
Nationality: British
DoB: 15/07/1953

2.  Designing and Delivering appropriate Learning & Development solutions to the Ministry’s 1500 employees
 Implementing a ‘Coaching for Performance’ culture within the Ministry to grow our own people with savings of
over 50,000 BHD per year in external consultancy costs
 Managing a University Executive Programme for over 100 graduates and running a 5-year Career
Development Program taking them to a first line management position.
 Analyzing and providing reports to senior management on a range of HR issues.
 Implementing a Mentoring Scheme to maximize internal capabilities.
.
Learning and Development Specialist September 2009 – January 2011
Faculty of Business & Management
University College of Bahrain
In line with the organization’s overall strategy of diversifying into new business lines my duties and achievements included
 Identifying business opportunities within the corporate sector and making recommendations based on findings.
 Forging strategic alliances with external organizations to provide internationally recognized management
development programs.
 Implementing a Business School approach within Management Faculty using research and analysis to identify
market needs
 Lecturing at under-graduate Level in Business Management.
 Lecturing at MBA Level to post-graduates.
 Introducing SHL (UK) Ability and Personality Testing for new students as part of the application process
Succession Planning & Leadership Development Manager November 2006 – July 2009
Arab Banking Corporation Bahrain
Reporting directly to the COO my duties and achievements included:
 Increasing retention by implementing a Succession Plan Initiative for top 50 managers including back-ups
replacements and increasing bench strength.
 Generated significant new income by setting up and directing an Assessment & Development Centre to support line
managers in Talent & Performance Management.
 Reducing Recruitment & Selection costs by 30% by increasing retention of key players who otherwise would have
been head hunted by our major competitors.
 Tapping into the new generation of young Arab leaders by recruiting 60 top graduate management trainees,
developing career paths and rolling out this initiative across the group.
 Collaborating with line managers to identify training needs at Individual, Department & Corporate level.
 Implementing a Balanced Scorecard approach to manage and measure performance and link it to Compensation &
Benefits. The main task here was to ensure that performers and passengers were differentiated and rewarded
accordingly.
 Supporting Talent & Performance Management growth plans by introducing Competency Frameworks to support
Recruitment & Development.
Senior Leadership Development Consultant September 2002 – October 2006
Bahrain Institute of Banking & Finance (BIBF)
Leadership & Management
Working within the Management & Leadership Faculty my duties and achievements included:
 Working in consultancy capacity with Khafji Petroleum ( KSA ) in identifying and delivering sustainable development
solutions
 Designing and delivering a management development program for Batelco staff to deal with increased competition
from emergence of new competitors e.g. MTC/Zain.
 Implementing Leadership Development Program at The Crown Prince's Court to focus on new generation of Bahraini
leaders.
 Implementing a Performance Management System for Qatar Commercial Bank and linked reward to performance
through the Balanced Scorecard.

3.  Implementing Managing Change Initiative at PGA Bahrain to reduce costs and increase revenue in a changing
marketplace.
Training & Development Manager October 1997 – September 2002
Gulf Air Plc - Bahrain HQ
Working within the Training & Development Dept. my duties and achievements included:
 Managing the Learning & Development needs of over 2000 Gulf Air staff and partners across it’s network including
training Kanoo staff in Riyad Jeddah and Al Khober (KSA )
 Implementing Training Needs Analysis for 2000+ staff across the Gulf Air Network.
 Gained acceptance and commitment to run commercially viable and internationally recognized IATA Management
Development Programs.
 Input at research, strategic and operational level in the development of HR strategy.
 Introduced a major shift in performance appraisals from inconsistent to a business objective linked to
performance appraisal system across Gulf Air’s network.
 Designed and implemented the Gulf Air Graduate Management Programme.
Learning & Development Manager September 1992 – September 1997
Ministry of Information
Bahrain
Recruited from the UK and reporting directly to the Asst. Undersecretary for Tourism my duties and achievements
included:
 Involvement at research, strategic and operational level, writing the 5-year plan outlining missions and
objectives of the Kingdom’s tourism policy.
 Provided consultancy and advisory to the main stakeholders in the Kingdom’s tourism Industry.
 Developed an IATA management training and development policy in line with the Kingdom’s principles and
values.
 Developed a management training and development strategy addressing identified performance gaps in
capability versus job requirements.
Training & Development Consultant October 1985 – September 1992
European Management Consultants
London, United Kingdom
Working with the local authority to develop the service sector as a major generator of income and employment in the
area.my role and achievements included:
 Designing and delivering training workshops in Tourism Management.
 Introducing service sector initiatives identified by the 5-year plan, which would develop the leisure sector within
the local authority.
 Working with the major stakeholders in the borough’s leisure and tourism sector.
 Developing marketing and promotional literature to initiate an awareness campaign of initiatives.
 Exhibiting at conferences and exhibitions and managed the running of the stand at major international
exhibitions such as Earls Court and Olympia in London.
Professional Memberships:
CIPD (UK)
SHRM (USA)
Human Capital Institute (USA)
Technical Qualifications:
SHL (UK ) Licensed Assessor
British Psychological Society Level A and B Assessor
National Examination Board for Occupational Health & Safety ( NEBOSH ) UK
St John Ambulance First Aid
Train the Trainer – Bahrain Institute of Banking & Finance