1. VENKATESAN. M
(+91) 8122583314/9873055937, venk31789@gmail.com
PROFESSIONAL SUMMARY:
 IT-Telecom Professional with 2years 4months experience in BSS/OSS, Data Charging System
and tariff Configurations.
 Responsiblefor Data Promotions & Configuration Management has end-to-end responsibility
for managing Prepaid and Post-Paid Offers and changes to the live systems.
 Proficient in Logically design and configure the proposed product by marketing
 Level 1 & Level 2 Troubleshoot and resolve technical issues, tariff related issues.
 Coordinate with customer during any new feature analysis/design phase in implementation
 Configure and support all major projects such as Offer creation and migration.
PROFESSIONAL EXPERIENCE:
Company : RedKnee Technologies Pvt Ltd
Client : VODAFONE ESSAR PVT LTD.
Job Title : Configuration Management Engineer
Duration : Sep 2015 – till now
Location : Delhi
Project : Real Time Environment Charge & Care
RESPONSIBILITIES/CONTRIBUTION:
Configuration Management:
 Handling Prepaid & Post-Paid (Offers) Data promotion configurations as per
requirements, recommended by the marketing and implementation and roll-out the
same time by time.
 Smooth co-ordination with the related departments and Operation handling for the
entire prepaid & post-paid system of Delhi Campus.
 Perform end to end test cases of every features.
 Co-ordinate with UAT team before launch of every product in the circle.
 Documentation Management with updated details.
 Logically design and configure the proposed product by marketing.
 Troubleshoot and resolve technical issues, tariff related issues.

2.  Coordinate with customer during any new feature analysis/design phase in
implementation.
 Day to Day configurations are handled well within TAT.
 Performing changes on the live system.
Company : Nokia Solutions & Networks Pvt. Ltd (Off-Role)
Pay Roll : IKYA Human Capital Solutions Pvt Ltd
Client : VODAFONE ESSAR PVT LTD.
Job Title : Configuration Engineer & Fault Management Engineer
Duration : June 2013– July 2014
Location : Mumbai
Project : Real Time Environment Charge & Care
RESPONSIBILITIES/CONTRIBUTION:
Configuration Management:
 New products, service & solution configuration, implementation and roll-out as per
Customer requirement.
 Perform end to end test cases.
 Co-ordinate with UAT team before launch of every product in the circle.
 Documentation Management with updated details.
 Perform design validation along with the Business Analyst.
 Day to Day configurations are handled well within TAT.
 Performing changes on the live system.
Fault Management:
 Worked on Linux (RHEL 6.0) OS for resolving the Configuration and System related issue
and giving support & proper resolution.
 Handling of alarm escalations from the AM team.
 Handling of critical downtime and service impacting emergencies.
 Processing of Batch files for different activities.
 Health checks for Platforms.
 Responsiblefor troubleshooting, Net Backups / Restoration / Backup movement to offsite
locations.
 Real Time Performance Monitoring for Nodes & interfaces, Connectivity monitoring
 Taking the offer dump and subscriber dump so that the same can be provided to the
customer.
 Management of spare parts and RMA (Return Material Authorization) process.

3. TECHNICAL SKILLS:
 Domain Experience : Telecom, Data Operational Centre, NOC, GPRS, BSS/OSS
 OS Platform : Windows, Linux RHEL 6.0
 Database Packages : My SQL
 Configuration Tool : Offer Manager (RedKnee, Nokia Tool)
 Monitoring Tools : Net Act, GUI (Nokia tools, RedKnee tools)
 Other Tool exposure : CA, SMAF, Wire Shark, PUTTY, WinScp, Outlook, MS-Office
Skills & Expertise:
GSM, 2G/3G/4G, Telecommunications, GPRS, Testing, Product Delivery,Team Management,
Product Management, Business Support System (BSS), Operation Support System (OSS).
EDUCATIONAL QUALIFICATIONS:
 B. Tech. (Information Technology) from Madha Engineering College, Chennai / Anna
University in 2010.
CERTIFICATIONS:
 Linux Administration from Technology Incubation Center for CIU in July 2015
 Unified Communication Associatefrom Technology Incubation Center for CIU in Aug 2015
Personal Details:
 Address: #50/44, Arasamara Street, Ammoor, Vellore Dist, Tamilnadu-632501.
 Passport: K0363906
 DOB : 30/06/1989
DECLARATION:
I do hereby declare that the particulars of information and facts stated herein above are
true, correct and complete to the best of my knowledge and belief.
Place: New Delhi
Date: Name : Venkatesan. M