1. Curriculum Vitae
B/12,Kumar Park, Bibwewadi-Kondwa Road,
Pune, Maharashtra – 411037, India
+91-9960889402 (M)
chetan.zambare@gmail.com
ChetanZambare
Summary
 5.6+ Years of professional experience in IT enabled services.
 Implementation and administration of Cisco VOIP Network such as Cisco CUCM 7.1,
Cisco CME 9.0 and Configuration of call control protocols on Voice Gateways (H.323,
MGCP and SIP).
 PresalesSupportonall Cisco UC/CC productportfolio.
 Knowledge on Cisco Intelligent Contact Management 8.0
 Installation, up gradation and performed MAC on Avaya Communication ServerCS1000E,
Avaya Aura Contact Center 6.4,Avaya Aura Communications Manager 6.2,Avaya Aura
Application Enablement Services (AES),Nortel Communication Control Toolkit (CCT)
6.0, Nortel Contact Recorder(NCR) 6.0, and Nortel Call pilot 201i/600r And Verint Ultra
9.3 Voice Loggers.
 Knowledge on VoIP, H.232 and SIP Protocols.
 Initiator, self-motivated, adaptable and quick learner.
Professional Experience
21st
Oct 2015-Till Date as a Lead: Hewlett Packard Enterprise (HPE).
Nature of Work and Responsibilities:
 To provide support for internal & external customers in resolution of
configuration issues & queries
 Liaison with Internal and External agencies in the pursuance of Fault Finding,
configuration tasks.
 Identifies, analyzes, and resolves moderately complex problems with business
communication systems.
 Provide high level of technical consultation Tier 3 & programming support to
customers across globe.
 Responsible to work with all stake holders & partners supporting end-user
installations, configuration & programming changes.
 Deliver process Training/KT's new joiners.

2.  Responsible for Remote/Onsite Implementation, Complex Configuration support,
demonstration and delivery of the solution.
 Responsible for Onsite/offsite Support on Nortel / Avaya Voice related solution.
 Handle technical escalations & technical issues escalated by team members.
 Contribute significantly to client satisfaction and interface with clients with
defined tasks.
4th
Aug 2014-16 Oct 2015 as a Senior Network Engineer: Tech Mahindra Ltd.
Client: - TELUS for Tech Mahindra
Nature of Work and Responsibilities:
 Act as a solutiondesignengineer,responsible forsalesquoting&proposal related
activitiesbytranslatingcustomerrequirementsintoanaccurate salesquotationand/or
proposal.Developnewopportunitieswithincustomer’senvironmentformultiple
solutionareasandworkwiththe account teamto compile requirements andbenefitsof
newsolutions.
 Understandingthe requirementorexistingnetworkandcreatingancosteffective
technical designinUC/CCdomain usingthe CCW.
 Assistindefiningproducts, solutions,supportandservicestobe soldandtheir
respective pricing.
 Searchproduct documentation/internal systems/supplierandmanufacturer
extranets/otherknowledge basesforsolutionstoissues/toincrease ownknowledge.
15st
April 2013-29th
July 2014 as a Senior Engineer: AGC Network Ltd.
Client: - Idea Cellular Limited & IBM India Pvt. Ltd
Nature of Work and Responsibilities:
 Providing onsite Level 2 support for the Configuration and Administration of Unified
Cisco Contact Center Enterprise Solution Equipment’s which includes Cisco Unified
Intelligent Contact Management (Unified ICM), Cisco Unified Communications Manager
and Cisco Voice over IP (VoIP) Gateways.
 Troubleshooting on the Issue and working with Cisco TAG Support in case of Major
Escalation.
 Implementing, configuring and maintaining Cisco Voice/VXML gateways.
 Hands on experience on Call manager 7.0.5
 Configuration and troubleshooting on PSTN Gateway
 Guiding, Managing and Helping the Team accordingly as per the issue occurrence.
 Troubleshooting and monitoring issue of 24 OSCC (circles) of the Customer.
 Working with Team members to deliver quality customer service.

3. Client: - IBM India Pvt. Ltd
 Implementing, configuring and maintaining Cisco Call Manager.
 Co-coordinating with Client for the requirements in Expansion Project and fulfilling
them within given deadlines.
 Up gradation and Expansions of Existing Cisco call manager 9.0 Setup.
 Working with Client for pending issues in Expansion Project and closing them.
21st
April 2011-9th
April 2013 as a Technical Consultant: Orange Business Services, Pune.
Nature of Work and Responsibilities:
 Implementation of Cisco Unified Communications Manager 7.0 in Orange.
 Design and Implementation of Avaya Aura Contact Center Solutions.
 Providing L3 Support & handling Technical Escalations for Avaya Aura Contact Center
Portfolio.
 Timely escalation of issues to next level as per escalation matrix provided to customer
or to OEM to achieve promised SLA.
 Documentation during Project Implementation and post Project Delivery for Project
Sign-off.
Project Summary
 TNT India Pvt. Ltd
Installation and Configurations of Avaya Communication Manager 6.2 and Avaya Aura
Contact Center 6.2 with CCMS,CCMA,CCT and Media Server which is integrated over SIP
through Avaya Aura System Manager (SMGR).
Configured Avaya Aura Application Enablement Services (AES) to support CSTA (TR/87
over SIP) call control by the Contact Center using a certified Transport Layer Security
(TLS) communication channel.
 Ugam Solutions Pvt. ltd
Implemented and Configured Avaya communication server 1000 E Rls. 7.5 which is
integrated with Avaya Aura Contact Center 6.3 for Inbound call center solution.
 Amdocs, Cognizant, PTC software India Pvt. Ltd.
Upgradation of Nortel Call server 6.0 to Avaya Communication Server 1000E Rls. 7.5
with Linux Based Signaling Servers implemented including all element in UCM Domain.

4.  BSNL limited
Addition of 1 group in existing 7 Group Nortel CS1000 M 6.0 System.
Installation and Configuration of five Nortel Communication Control Tool kit Server 6.0
and Nortel Contact Recorder 6.0 which is further integrated with Nortel MPS 1000 and
Nortel Contact Center 6.0
Installed and Configured Callpilot 600r in order to configure EWT and position in queue
features.
Upgraded the SU 07 Patch level of Nortel Contact Center 6.0 to SU08.
7th
June 2010-20th
April 2011 Resident Engineer: Wipro Ltd. On a Roll of Team Lease Pvt.
Ltd.
Customer: - Airtel Limited (IBM Daksh)
Nature of Work and Responsibilities:
 Answering user’s queries and working towards fulfilling their requirements at Customer
premises.
 PBX programming Nortel 81C (System/Card Level).
 Creation of the users (with difference access rights), skill sets and scripting, activity
codes (break codes), creating and acquiring CDNs, phone sets, agents and skill set level
threshold creation.
 Reinstalled and configured Nortel Contact Center 7.0 Active Center Manager Server
(CCMS) and Contact Center Manager Administrator (CCMA) at IBM Daksh Pune.
 Worked on Administration of Verint Ultra 9.3 Voice Loggers.
 Given Onsite level-1/2 support and handling day to day operations like programming,
checklists and preventive maintenance.
 Preparing the plan of action for scheduled activities and proactively take a part in the
activity until successful completion.
 Handling the team of three members by scheduling there weekly roasters, helping
them in resolution of problems in case of difficulties.
 Ensuring maximum uptime of all voice equipment’s.
Qualification
Graduation
BE (E&TC) from University of Pune, in 2009 with 64.27% percentage
(First Class).
Diploma
Diploma (E&TC) from MSBTE (Maharashtra State Board of Technical
Education) University, in 2006 with 83.52% percentage (First Class).

5. Global Certification
 Cisco Certified Network Associate [640-802] in year Feb 2011 [CISCO ID:
CSCO11912302].
 Cisco Certified Network Associate [640-461 ICOMM] Voice in year Jan 2014 [CISCO ID:
CSCO11912302].
Achievements
 SynergyAwardforImplementationof AmdocsProject.
 FlashAwardfor BSNLand TNT IndiaPvt.Ltd.
Personal Details
Permanent Address :D/16, C.P.M Colony, Opp. J.K.Paper Mills Ltd.
Fort Songadh, Dist. Tapi (Surat)- 394660, Gujarat, India.
Date of Birth :13th
June, 1985
Sex : Male
Nationality : Indian
Marital Status : Single
Languages Speaks : English, Hindi, Marathi, Gujarati
Passport Number : G6387782
Declaration
The information mentioned above is true to the best of my knowledge and, I am solely
responsible, if any of the details stated above found false.