1. PALLAVI GARG
E-104, SJR Equinox, Electronic City Phase-1, Bangalore 560100,
Karnataka, India | +91 7022421176 |pgarg1107@gmail.com
LinkedIn Profile
Objective
To obtain a challenging position that wouldincrease business productivity of the organization & in turn
enhance my skills & competency in the field of Information Technology.
Skills & Abilities
OPERATING SYSTEM :Windowsand UNIX (Sun Solaris)
TOOLS : Visual Studio, Toad 9.5, GIT,ClearCase, Jira, RTC
FRAMEWORKS :.NET 2.0, 3.5
TECHNOLOGIES :ADO.NET,ASP.NET,VB, IIS
SCRIPTING :VBScript, Shell Script, JavaScript
DATABASE:SQL 2005, SQL 2008, Oracle 10g
METHODOLOGY:Agile
OTHERS :SSL Certificates
Experience
SENIOR SYSTEMS ENGINEER | INFOSYS | JUL, 2016 - PRESENT
Client: Telstra
Location: India
Applications :Direct/InDirectChannels Online Ordering and Management (DCOO/IDCOO),TelstraSmart
Community (TSC) and Mobile Ordering and Management (MOaM)
· Understanding the requirement of the client and divide the requirement into individual tasks
· Assign story points to the tasks and prioritize them as per business requirement
· Distribute tasks amongst team members based on the available capacity
· Identify the issues in the application and provide long term solutions to the client
· Worked on installation of SSL certificates on both Windows and UNIX Operating Systems
· Analyzed the business impacts due to old technologies and provide low cost upgrade solutions
· Hands on experience in creating automation scripts using VB Script and Perl Script
· Creation of SQL Queries and Stored Procedures to cater the requirements of the client
SENIOR SYSTEMS ENGINEER | INFOSYS | JUN, 2015 – JUN, 2016
Client: Telstra
Location: Australia
Applications :Direct/InDirectChannels Online Ordering and Management (DCOO/IDCOO),TelstraSmart
Community (TSC) and Mobile Ordering and Management (MOaM)

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· Interact with the Business and Application Managers directly to understand the client liaise with the
requirement and communicate the exact information to the team
· Understanding the criticality of the tasks and prioritize them to deliver requirements on time and
maintain client satisfaction
· Resolution of high severity issues to maintain application stability
· Successful deployment of enhanced version of TSC application in ASP.Net and ADO.Net which happened
after 5 years in this application
· Prioritize the tasks using RTC based on the criticality and assign it to the team members based on the
capacity and availability to finish them on time
· Resolved high severity incidents related to the application failures and maintain application stability
· Providedlong term solutions for the redundant issues in the application
· Proposed and Automated more than 4 processes in VB Script and PerlScript that required manual
intervention for completion, hence, saving time and effortand providing client satisfaction
· Proposed ideas for the enhancement and technology upgrade to increase the performance of the
application
· Identified various limitations in the infrastructure of the application and provided minimal cost or 0
cost solutions to resolve them
· On time delivery of all the development projects
· Implemented load balancers on the servers to improve application performance
· Created stored procedures in Oracle 10g and scheduled them using Shell Scripting and Cron jobs to
improve the performance of database servers of MOaM application
Successful delivery of MRO (Mobile Repayment Option) and ADEP (Apple DeviceEnrolment Program)
projects in Javawhichwere on hold since 2 years
SENIOR SYSTEMS ENGINEER | INFOSYS | JAN, 2014 – MAY, 2015
Client: Telstra
Location: India
Direct/InDirectChannelsOnlineOrderingandManagement(DCOO/IDCOO) :
· Modified web pages using XML, HTML, CSS, SQL and ASP.Net to provide user friendly interface
· Created stored procedure in SQL Server 2005 to search the required orders keeping the security and
integrity intact
· Created functions in ASP.Net forthe execution of Stored Procedures and Exception Handling
· Followeddifferent Agile practices like daily Scrum meet, Retrospection and Showcase
· Worked on various incidents and problem dockets followingTelstra ProblemManagement processes
and used iTAM to trackthe incidents.
· Supported multiple release – deployments.
· Worked on production issues along with workingon assigned user stories in RTC
TelstraSmartCommunity(TSC):
· Understanding functionalspecifications and Converting Requirements into technical solutions
· Analyzing and developing the user stories and delivering the user stories on time

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· Created new functionalities using HTML, CSS and ASP.Net and fixed a major Productiondefect
· Provideddynamic solutions to other functionalities by creating Stored Procedures in SQL Server 2005
· Followeddifferent Agile practices like daily Scrum meet, Retrospection and Showcase
· Created new services on user and other application requirements
· Supported UAT activities – Build, Compile and deployments during the deployment of other
applications
· Defectmanagement, Tracking the defects and Test Support activities
· Involvedin resolving the technical issues related to their application and ensured the smooth
functioning of the interfaces whichinteracts with TSC
SENIOR SYSTEMS ENGINEER | INFOSYS | FEB, 2012 – DEC, 2013
Client: Telstra
Location: India
Application:AXIS-DMG
· Developed a new functionality using VB 6.0 to process a new product provided by AXISand RASS
interfaces
· Complete database migration from Oracle 8g to Oracle 10g withproper analysis of all the scripts
invoking the stored procedures
· Bug fixes to resolve the ongoing issue since few years which was sending duplicate order processes to
the interfaces hence causing billing issues to the customers
· Modified an existing functionality in the robot to remove a set of orders from processing based on the
product codes
Education
BACHELOROFTECHNOLOGY|2011| POORNIMA COLLEGE OF ENGINEERING
Graduated with an aggregate of 73%
SENIORSECONDARY|2007|HIND ZINC SCHOOL
Graduated with an aggregate of 74.4% in PCM
SECONDARY|2005|HIND ZINC SCHOOL
Graduated with an aggregate of 85.4%
Communication
· Completed training in Personality and Skills Development Program of Infosys
· Represented Infosysfor DCOOapplication forTelstra Projectin Sydney
Certifications andTrainings
· Done Infosyscertification forMicrosoft.Net DeveloperProgram
· Attended training sessions on the Basics of MicroServices
· Underwent training for XML,jQuery in .Net

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· Attended training on Introductionto UNIX
· Attended training on SQLServer Basics
References
SUJITHASAMIKKANNU
ProjectManager | InfosysLimited
Email ID : Sujitha_Samikkannu@infosys.com
Phone : +91 9886334590
VARAHA SOMUNAIDU BUDDHA
Team Lead | InfosysLimited
Email ID : Varaha_Buddha@infosys.com
Phone : +61 439041868