1. GAUTAM RAMASAMY
gautam2al@gmail.com
+91 9739765272
PROFESSIONAL SUMMARY
Java programmer having about 4 years 3 months of experience in Yantra, Java and IBM WCS
Technologies. Solid exposure and working experience on IBM Sterling Commerce Multi
Channel Fulfillment Solution (MCF), previously known as YANTRA an ERP product used for
Supply Chain Management (SCM) and having about 1 year of experience in IBM WebSphere
Commerce Suite (WCS). Good business knowledge & working of the retail market domain.
Always dedicated and willing to learn new tools and technologies thereby enhancing my skill
sets and cognizance.
Have Excellent Oral and written Communication skills, inter personal skills, obstinate to the
work, enthusiastic to accept challenging tasks and mutual aid to achieve success for the
team.
• Currently working as Senior software Engineer in Wipro.
• Well versed in Yantra product architecture, maintenance and support.
• Thorough knowledge in different modules in Yantra Order Management
system( Procuring & Promising, Schedule Engine)
• Good experience in fixing bugs/issues in Yantra product suite.
• Having a good exposure in IBM Websphere Commerce Suite.
• Expertise in latest web technologies like Java (J2SE), J2EE, JSP, Servlets,
Webservices, HTML, JavaScript, XML.
• Developed Java applications in various IDEs like Eclipse, RAD.
• Have exposure to Manual unit test case preparation and testing of newly developed
CRs.
• Organized, highly motivated and detail-directed problem solver.
• Proved ability to work in unison with team members.
• A Quick learner and a goal-oriented individual with an eye for producing high quality
deliverables.
TECHNICAL SKILLS:
 Technologies : IBM Sterling Commerce SCM Suite 9.1 (Yantra),
IBM Websphere Commerce Suite (7.4 & 7.8)
 Java Technologies : Java , J2EE, JDBC, Servlets, JSP, EJB.
 Platforms : Windows XP, Windows 7
 Application Servers : Weblogic, WebSphere, Jboss, Apache Tomcat.
 Web Technologies : HTML, CSS, XML, XSL.
 Databases : Oracle 9i/10i
 IDE : Eclipse
 Ticketing Tool : BMC Service Desk Express, Service Now

2. GAUTAM RAMASAMY
EXPERIENCE:
Wipro Technologies, Bangalore, India
Project Engineer
July, 2011 – Till date
1. Crocs : (July, 2011 – October, 2014)
Project Description:
Crocs is a world wide apparel and foot wear industry. The role involved working as
an independent individual responding to client escalation and solving complex issues.
Currently supports IBM Sterling Commerce Multichannel fulfillment implementation across
US, Asia and Europe Regions.
Responsibilities:
Handling Support tickets from the end users and providing solution to the issues.
Trouble shooting issues involves understanding the upstream systems like JD Edwards ,
Oracle Fusion and Manhattan which has been integrated with Yantra. If the problem tickles
down to an issue with the custom code, converting them into Change Requests after
analysis.
• Played a role of Technical consultant supporting across various geographies and
single point of contact for Asia and Europe Regions of Crocs by which have explored
nook and corner of the customization/extension of Yantra.
• Had attended cross functional KT and learnt basic concepts of JD Edwards which
helped in solving technical issues more efficiently since we had integrated system
for order flow.
• Played a role of a mentor for a team of 8 and bringing them up to speed on Yantra
architecture, Order Management System related concepts.
• Developed a support internal tool used for Generating Report and send it to
customer.
• Gathered requirements from the end user and translated them to a requirement
specification. Created change records and ensured that there is 100% client
satisfaction.
• Developed Use case document for the new enhancements in some cases. Made sure
that the QA team is fully involved in following those.
• Act as an interface between Yantra and the clients till the issue is resolved.
• Helping other team members in solving critical issues by performing a Code Walk
through (CWT).

3. GAUTAM RAMASAMY
• Have sent Metrics and various other reports to client on a weekly basis.
• Create knowledge articles, documents and upload them in knowledge management
site to help the other team members and customers resolve the issues faster, thus
becoming more productive.
• Held Knowledge transfer sessions within the team on different
functionalities/modules in which I have expertise.
• Have suggested ideas to improvethe process of resolving incidents and to enhance
customer satisfaction through CTI and Problem Management Intiative.
2. Univar : (November, 2014 – January, 2015)
Project Description:
Univar is a chemical distribution company based on United states. The role involved was
doing POCs for moving IBM Websphere Commerce (WCS) 5.6 to IBM Websphere
Commerce(WCS) 7 FEP 8. Here we were using the extended sites as Univar was using several
sites dedicated for its potential customers.
Responsibilities:
• Creating the xmls and csvs for updating the catalog contents in WCS using the raw
data shared by the customer.
• Gathered requirements from the customers and translated them to a requirement
specification.
• Exploring the Aurora store for the implementation of the Univar requirements.
• Installation of WAS, RAD and FEP 8 in the servers.
3. T-Mobile : (January 2015 – Till date)
Project Description:
T-Mobile USA is a national provider of wireless voice, messaging, and data services.
Around the country, T-mobile Coverage Check gives customers a clear picture of their local
coverage. Corporate order portal (COP/TBC) is a B2B application for T-Mobile Corporate
customers/users. Technology stack used in COP application is CQ5 is the front-end CMS
which renders the site content and WCS is the backend system that houses the business
logic layer and the catalog data . The key features of COP application is Flexi payment plan
(Classic and Easy monthly installment.), Discounted product pricing, based on WCS pricing
framework with the customization of “monthly recurring charges”, Easy on boarding of
organization, Adding users with different roles, Product up gradation. Business Order
Support System (BOSS) is an internal facing web portal for care and business sales reps to
create EIP and bulk orders for Corporate, Individual and Government customers.

4. GAUTAM RAMASAMY
Responsibilities:
• Resolve production issues raised by business users within the timeframe given.
• Involve in enhancement and development of B2B / B2C areas.
• Communicate directly to the business users to get the clarification on the remedy
tickets raised.
• Provide ticket updates to the client during status call on daily / weekly basis.
• Preparation Execution of Functional Unit Test Cases.
• Deploy the solution / components developed to UAT instances.
• Adherence to quality process.
• Understanding the business requirements and use cases.
• Implementation of JCA-Http WebServices in (IBM WebSphere Commerce Suite) to
interact with the other systems.
• Code review and knowledge transfer in the area of work to the new members who
join in the team.
• Development environment setup.
• Report generation for various functionalities of the customer.
• Design discussion with Leads for the given task.
• Implementing the given use case and getting it reviewed after the implementation
and System integration.
EDUCATION
Bachelor of Engineering in Electrical & Electronics Engg Year 2011
Kongu Engineering College , Perundurai, India CGPA 7.9/10
Vidhya Vikas Matriculation Higher Secondary School,Tiruchengode Year 2004
Intermediate education (~ XII Class) 91.2%
Vidhya Vikas Matriculation Higher Secondary School,Tiruchengode Year 2002
Secondary school education (~X Class) 81.2%
PERSONAL INFORMATION
Name: Gautam Ramasamy
Date of Birth: January 12, 1990
Contact Numbers: +91-9739765272 (M)
Email: gautam.ramasamy1990@gmail.com
Passport No: J3737984