2. Career path in Nysaa retail
A Team Member can
become an Area Manager
in 5 to 6 Years……
3. Team
Member
• Time Period 12 Months
• Knowledge of SOP , Customer service Skill, desired behavioral skill like
punctuality, maintaining grooming standard and friendly behavior
Team Leader
• Time Period 6 Months
• Knowledge of SOP, Complete knowledge of Apparel/Non apparel
category, desired behavioral skills like managing team, motivating team
for better performance.
Floor
Manager
• Time period 6 Months
• Knowledge of SOP, complete knowledge of Apparel and Non Apparel
category , Desired behavioral skills
4. Assistant Store
Manager
• Time Period 12 Months
• Adhere Complete SOP, Behavioral Skills, ability to train and
develop his team members
Store Manager
• Time Period 24 Months
• Adhere to complete SOP, desired soft skills like an effective
communicator, and leader ship qualities
Area Manager
• Time Period 24 Months
• Adhere to SOP, Passion to drive business and his team to next
level. Must exhibit desired skills like communication, leadership.
5. Team Member can become a Team Leader in
Just 12 Months by
Acquiring knowledge, Skills and Behavior at work place in just 12
months by
• Having complete knowledge of SOP
• Showing positive mind set
• Presenting Excellent customer service
• Be punctual and maintain required grooming standard
• effective communication
• Shows team work
6. Assessment
• For every SOP after completing it he will be awarded with a Badge.
• Assessment of this SOP will be done by Assistant Store Manager in 15
days and by Store manager in 30 days.
• There are 24 modules for one year, Every month 2 modules to be
completed.
• On job Training will be given by Team Leader/ Head cashier
• Module Training by Assistant Store Manager.
• Soft skills training will also be given.
7. From Team Leader To Floor Manager in 6
months
• Once a team member become a Team leader, also be trained for 6
months on 12 modules based on their KRA and KPIs
• Soft skill training will also be given like Team management, Priority
fixing, Time management and Communication skill .
• He will also be trained on to provide on job training
8. From Floor Manager to Assistant Store
Manager in 12 Month
• Once he/she become a floor manager will be trained for job of
Leadership skills also
• He will also receive training for ASM job role by delegating ASM role.
• Will be trained on overall store performance parameter
• Soft skill for man management like patience, Team management,
communication with store team and different department at HO.
• Statuary compliance at store level
9. ASM to SM in 12 Months
• ASM will be trained on various model of behavioral training and
observed regularly for his KRA and KPIs.
• Will be trained on DILO
• Cash management and other modules related to his job.
• Also properly trained on training processes as he will provide training
to Team members and others working in store.
• Regularly assessed by SM and Area manager.
10. Assessment for promotion Process
• From Team member to Team Leader: -After 12 months of services at store,
and regular assessment by ASM (15 days), by SM (Monthly) and by Area
Manager (Quarterly) will be called in development center and after
assessment on various parameter can be promoted as Team Leader.
• From Team Leader/ Floor Manager to ASM:-After 12 months of services at
store, and regular assessment by ASM (15 days), by SM (Monthly) and by
Area Manager (Quarterly) will be called in development center and after
assessment can be promoted as Assistant Store Manager.
• For ASM To SM: After successful completion of service of 12 months at
store and regularly assessment by Store manager (15 days) and Area
Manager (Monthly) and HO (Quarterly), will be called for Development
center and after assessment can be promoted as Store Manager.
11. Performance index
• Result
• Better onboarding
• Improved business results
• Employee retention
• Customer satisfaction index
• Process:-
• Self assessment questionnaire
• Feedback from ASM,SM and AM
• On the job observation
