1. Communication in the
21st Century Work Place

2. The Need For
Communication

4. The Communication
Process

7. When Communication
goes wrong

8. Types Of Communication
Verbal
Non Verbal

9. Tips For Verbal
Communication
. Think before you speak –
Be Clear and concise
Speak with Confidence
Vary your Vocal Tone
Beware of your Non Verbal Communication
cues
Think about the perspective of your audience

10. Tips For Non-Verbal
Communication
Maintain eye contact
Body Posture
Avoid Distraction

11. Forms Of
communication
Internal
External

12. Its All About The Audience

13. Types Of WorkPlace
Audience
Peers
Managers
Executives

14. PEERS
Identify and relate with them
Communication is not about us, its about others
Be a Good Listener
Find something to connect
Use interactive words

15. Non Verbal: Use your body to express facial
expressions
Facial Expressions
Use gestures
Maintain eye conact
Smile

16. Manager
How do they like to communicate…
What is their official job
Pro-Active Communication

17. How Do You Deliver Bad News To your
manager?

19. Executives
Co-conspiracy
Focus on what they care about

21. Work Place Conflicts

22. Identify the problem
Communicate a solution
Reason it out.
Talk with the other person involved
Focus on event projects not on personalities
Listen Carefully
Identify points of agreement and disagreement

23. Prioritize the area of conflict to avoid re
occurrence