David Hanrahan, VP of People Operations at Zendesk, will share his experience as a People leader navigating complex relationships with CEOs at Twitter, Change.org and Zendesk. He'll also share how he leveraged these relationships to champion important L&D initiatives for the organizations he was a part of.

2. David Hanrahan,
VP, People Operations at Zendesk
Building an
effective learning
partnership with
your CEO

3. David Hanrahan,
VP, People Operations at Zendesk
Building an
effective learning
partnership with
your CEO

4. How do you build a learning organization
through partnering with your CEO?

5. The operational CEO
Leaders teaching leaders
The growth CEO
Start small
The product-focus CEO
Leveraging leadership

6. The operational CEO
Leaders teaching leaders
The growth CEO
Start small
The product-focus CEO
Leveraging

7. 2011 | 600 employees

9. Dick Costolo me
I want to create
and lead a manager
training class

11. Leadership led
management training
Janet
Brandy
Do this…
Do this…
Me
?

12. clarity
unclarity

13. Radical
Candor
Obnoxious
Aggression
Manipulative
Insincerity
Care personally
challenge directly
Ruinous
Empathy

14. Kim

16. Leadership led
management training
Dick’s Ten Commandments
Meli a

17. Dick’s Ten Commandments
Leadership led
management training
Mellissa’s Twitter Core 5

18. Find the learning passion of the CEO;
let them own it & hone it
What worked
Leadership led
management training

19. Leaders teaching leaders
What worked

20. Start with manager training
and build in-house
What worked

21. Parallel learning curriculum and
terminology
What didn’t work
Dick’s Ten
Commandments
Mellissa’s Twitter Core 5

22. Be careful if curriculum not
role modeled
What didn’t work

23. The operational CEO
Leaders teaching
The growth CEO
Start small
The product-focus CEO
Leveraging

24. Jen
lola
Ben
BJW
Me

25. Jen
lola
Ben
BJW
CEO
Me

26. Management
Training

27. Management
Training
Need to be fair to
everyone!
Daily, weekly,
monthly?
Mandatory?
Where to start?
Who’s accountable?
What if we…
Operational?
Content
anyone?

28. Need to be fair to
everyone!
Daily, weekly,
monthly?
Mandatory?
Global?
Where to start?
Who’s accountable?
What if we…
Operational?
Content
anyone?Just do it!

29. When hit with a wall,
go small
What worked

30. Analysis paralysis
What didn’t work
Need to be fair to
everyone!
Daily, weekly,
monthly?
Mandatory?
Global?
Where to start?
Who’s accountable?
What if we…
Operational?
Content
anyone?

31. Here it is!
ManagementTraining 101
Going it alone; being a sole author
What didn’t work
?

32. Unclear accountability
and empowerment
What didn’t work
Who’s with
me?
ManagementTraining 101

33. The operational CEO
Leaders teaching
The growth CEO
Start small
The product-focus CEO
Leveraging leadership

34. Agenda:
Manager
Development
Program

35. Mikkel, CEO

36. Peter Fenton
Board
Mikkel, CEO

37. Peter Fenton
Board
Look at what they
did at Twitter
!
Mikkel, CEO

40. Agenda:
Manager
Development
Program
Anne

41. Agenda:
Manager
Development
Program

42. Agenda:
Manager
Development
Program
Negar
Global L&D

43. Board member L&D whisperer
What worked
Peter Fenton
Board

44. Collaborate on manager training,
but retain accountability for it
What worked

45. Hand off the baton at the right time
What worked
Global

46. Forcing the CEO to speak outside
their comfort zone
What didn’t work
?

47. Forgetting to scale messaging
What didn’t work
Brand + Program

48. The operational CEO
Leaders teaching leaders
The growth CEO
Start small
The product-focus CEO
Leveraging leadership