my current training curriculum

1. W & B Barczaitis GbR
Training, Coaching and more…
... an overview and room to
express your wishes

3. W&B Barczaitis GbR
Coaching & Training
Customer focus
 Business Travel Sales
o The tender process
 Selling FcM is different
 Implementation is key
 Account management
o Complaint handling
o Procurement thinking
o Upselling
 Professional Travel Management
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10. W&B Barczaitis GbR
Training & Coaching
• People focus
 From travel agent to people manager
 People management
o Bonus systems
o Leadership styles
o Collaborative management
o Delegation
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16. W&B Barczaitis GbR
Training & Coaching
General management techniques
 Time management
 Stress management
 Conflict management
 Communication
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21. W&B Barczaitis GbR
About ....Winfried Barczaitis
• Winfried has profound knowledge of the Travel and Travel management having
worked in the travel Industry for 40 years. During his career he worked for well
known brands such as Schenker, Thomas Cook, KarstadtQuelle and American
Express.
For 20 years he had General Manager responsibilities for various markets in Central
Europe and lately was member of the European Board of American Express setting
the strategy for Business Travel in Europe
• Since 2009 Winfried is an independent consultant supporting industries of all kind
but he remains focused on travel. Winfried has been retained by various Travel
Managment organizations for the past 3 years to support them in their continuous
growth and to strive for professionalism and excellence
• His specialities are: General Management; Profit Improvement; Cost Efficiency;
Travel Management; Staff motivation; Training; M&A