1. NICK HYDE
Slickcd1@yahoo.com
https://www.linkedin.com/in/nick-hyde-4506a92
Former Employer: Kelly Services from July 2015 - April 2016
Job responsibilities
 Testing functionality of Intel® Setup and Configuration Software (Intel® SCS).
 Testing functionality of Intel® SCS Add-on with Microsoft System Center Configuration
Manager
 Work with software developers to drive issues located to resolution.
 Develop, edit, and write test cases based on probable user usage.
 Update the User Guide and errata for the software including known issues and BKM’s.
 Supporting production and preproduction computer systems used for testing, this includes most
Microsoft OS’s as well as working in virtual environments.
Former Employer: Intel® from 2000-2014
Job responsibilities
 Providing time critical technical support for Intel's latest platform technology delivered as a
Software Development Platform (SDP) to internal and external customers worldwide.
 Locate and reproduce technical issues then drive them to resolution.
 Plan, arrange, and lead on-site support, training, and field upgrades at customer locations.
 Testing, packaging, validation, and publication of BIOS/FW and driver update packages.
 Write or review all technical updates, process documentation, and upgrade instructions.
Experience
 System level validation/support experience
o Power on, Alpha, Beta, Qual, and production level systems
o Desktops, Laptops, Net Books, Servers (Xeon and Itanium)
o Supported OS’s: Windows 7, 8.1, 10, Windows Server 2012, Linux, Android, Steam, this
includes pre release OS versions.
o Validation of Customer Reference Board designs and prototypes
o Provide technical support worldwide via Web interface, phone, email, and in person.
o Provide risk assessments for developmental systems, drivers, BIOS health and specific
issues
 Support model planning
o Designed support plans for customers and team members in US, EMEA, Japan, and India
o Development of issue feedback processes to continuously improve the user experience
o Custom support models created for Intel standard and restricted secret projects
 Staffing and training experience
o Conducted interviews for severalpositions this includes contract and Intel positions
o Produced Q&A documents and assessment criteria for use during interviews
o Conducted training sessions for team members and customers both internal to Intel and
external customers

2.  Program management experience
o Managed projects with external and internal Intel customers, purchasing, and distribution
o Developed plans with vendors to enable their products to be integrated with Intel’s
o Coordinated with legal to ensure all activities were in full compliance with Intel, state,
US and relevant countries regulations
 Lab management: experience
o Administration and building lab servers for data storage and application/website hosting.
o Managed security processes and compliance
o New lab creation including specifying power requirements, lab layout, procurement of
equipment, and enabling team members.
o Organized a lab move across states including servers with a minimum of down time
o Managed more than $2 million in equipmentspares at multiple locations worldwide and
oversaw creation and rollout of an inventory database
 Technical Writing experience
o Completed Intel Certified Content Editing classes with 10+ years experience
o Created training documentation and guides for Intel employees and external customers
o Written User Guides, Dear Customer Letters (cover letters),Technical Advisories,
custom labeling, how-to upgrade documents for both hardware and software.
o Edited all the above to assist and be a resource for other Content Engineers
o Ensure legal compliance of all documentation being distributed
Education
B.S. Computer Systems Engineering Technology Oregon Institute of Technology