Command Centres are used everyone from aviation to healthcare. These Centres aggregate data across different workflows to support more effective decision making. This data is reported using digital dashboards, video, and text-based reporting. Effective implementation of a data driven command centre can help a company strengthen quality, financial controls, workflows, and more. Article: https://innovatevancouver.org/2019/01/06/disrupting-verticals-enterprise-resource-planning/ Travis Barker, MPA GCPM Innovate Vancouver Consulting@innovatevancouver.org

1. DATA DRIVEN COMMAND CENTRES
I N T E G R A T I N G C R O S S S Y S T E M W O R K F L O W S
W I T H D A T A
The modules used in a command
centre depends on site needs,
regulatory requirements, & existing
dependencies and workflows.
Modules may include finance,
inventory, human resources, case
management, transportation, file
repository, business intelligence,
sales, purchasing, production, etc.
Training emphasizes how to use
the IT modules, input & report
data, evaluate reports, & make
decisions with available data.
Data from each of the modules is
integrated to generate insights and
inform decisions relevant to the
centre's work-streams and overall
company's business model.
Command Centres are used to integrate data from different work-
streams. This data is then displayed on dashboards, video panels, and
aggregated within cross system reporting to support decisions making.
The Command Centre is used to manage logistics and make decisions.
The dashboards created can help improve quality, financial, and other
performance measures.
Continuous improvement is
essential to making sure the
Command Centre delivers the
information needed, is used
effectively, and is aligned with
changing site needs.
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Successful operation and maintenance of the
Command Centre requires communication,
training, change management, ongoing
testing for issues, & a formal process to
continuously improve use and integration of
the modules & databases.
IMPLEMENTING A COMMAND CENTRE
DESIGN
INSTALL
One Approach is a 4-phased to manage
Installations: Design, Install, Use, Improve.
The Command Centre software is often an
additional layer on top of existing modules
already used.
The Design Phase is used to identify the
project scope, user requirements,
workflows, IT modules, and the user
interfaces & tools to be available with the
Command Centre.
OPERATE
Data Dashboards are used to
improve workflow management,
customer satisfaction, and drive
key performance indicators.