1. Fields of activity
OMNINET develops and markets the OMNI-
TRACKER E-Tracking System and handles
customized software projects in the telecom-
munications and automotive industries. In
addition, OMNINET offers a comprehensive
line-up of industry-independent solutions and
services. Its flexible licensing models, scal-
ability and open interfaces make OMNI-
TRACKER ideal for use in small, mid-size
and large companies; so it can be used for a
wide range of service organisations and
application areas.
Solutions portfolio
OMNINET’s portfolio of solutions includes IT
Service Management solutions for ITIL-
based call centers and help desks, and solu-
tions for requirements management and sys-
tems engineering, project management, cus-
tomer relationship management, contract
management as well as e-government.
OMNITRACKER can be extended according
to customer wishes by adding supplemental
modules such as a web application (Web
Client) or a Mobile Client.
Today, all companies face the challenge of
increasing their own performance with
shrinking resources. Many approaches have
been developed to resolve this conflict in
goals. A crucial factor in the service-ability of
modern information technologies is how
effectively one’s own service organisation is
structured. This is where the IT Service Man-
agement solution from OMNINET might be
used, for example.
When individually configured for a specific
customer, OMNITRACKER makes a contri-
bution toward achieving tool-supported im-
plementation and optimization of system and
business processes. For customers, this pro-
duces wide-ranging automation of their work
processes. OMNITRACKER make it possible
to attain comprehensive integration into an
existing infrastructure. Service success can
be measured too – tool-supported planning,
accounting and controlling are equipped with
extensive and flexible statistical and report-
ing functionalities.
Services
The qualified technical consultants and pro-
ject managers at OMNINET support custom-
ers in all phases of the planning and restruc-
turing process. OMNINET’s service line-up
includes analysis and design of system und
business processes, project management
and project controlling as well as training pro-
grams.
Customers
With several hundred customer installations
and over 20,000 concurrent users, OMNI-
TRACKER’s flexibility and high integration
potential have made it one of the leading
systems in the IT Service Management field
across Europe. Its circle of customers
includes highly respected companies such as
Damovo, DATEV, Kabel Baden-
Württemberg, Novartis (CH), SIEMENS,
Strabag (AT), Systemat (BE), tesa,
T-Systems and Union Investment.
Email: sales@omninet.biz
Web: http://www.omninet.biz
OMNINET GmbH
Company Profile
OMNINET GmbH
Industry:
Software
Products:
Software for supporting
business processes e.g. IT
Service Management,
Project Management and
Requirements Manage-
ment based on OMNITRA-
CKER
Employees:
>90
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