Khensani Zulu has over 15 years of experience in credit control, collections, and customer service roles. She has worked in various industries including telecommunications, security, and consumer goods. Her experience includes tasks like credit vetting, collections, resolving customer queries, reconciling accounts, and updating information systems. She is proficient in Microsoft Office programs and collections/CRM systems. Khensani has a high school diploma and additional qualifications in credit management, VAT, Excel, and computer skills.

1. Curriculum Vitae of Khensani Zulu
Personal Details
Surname Zulu
First Name Khensani
Nationality South African
Identity Number 790829 0306 080
Residential Address 27 Tsemeli Street
Emdeni Extension 2
P.O. Kwa – Xuma
1868
Telephone Number (011) 934-1717
Mobile Number 082 221 4477 / 072 136 6820 / 071 887 5117
Email Address
Gender
Khensanimashele79@yahoo.com or
Khensani.zulu@gmail.com
Female
Health Excellent
Home Language Sesotho,
Other Languages
Drivers License
English
Isizulu
Xitsonga
Sepedi
Code 10
Interest Reading newspapers, magazines, meeting new
challenges in life.
Educational Qualifications
High School Attended Technical High School Langlaagte
Highest Grade Passed Grade 12
Subject Passed English
Afrikaans
Business Economics
Economics
Accounting
Year Completed 1997
Further Training
Institution Credit Blende Training
Qualification Credit Management with ICM
Course Subjects Credit (Exam with ICM)
Year Completed Completed Credit 1 to 2 in 2012
Institution
Qualification
Date Completed
CGCSA In-House Training Facilitated by BDO
VAT Refresher course Certificate
05 December 2013

2. Institution
Qualification
Date Completed
Institution
Qualification
Course Subjects
Year Completed
Institution
CGCSA In-House Training Facilitated by CBM
Training a Div of ArcSkills
MS Excell Advance
06 March 2016
Cornerstone - HR
Call Center & Computer Certificate
• History & Development of Call Centre
• Customer service
• Practical Call Centre Training
• Handling of Inbound & Outbound
• Cross and Up Selling
2006
Cornerstone -HR
Qualification Computer Certificate
Course Subjects • Intro to MS Windows
• Microsoft Word
• Outlook Express
• Internet Explorer
Year Completed 2006
Work Experience
(1)Company CONSUMER GOODS COUNCIL OF SOUTH AFRICA
Position *Debtors Controller (FMCG)
Duties *General Offices duties,
*Collections ( incoming calls and outgoing calls)
*Book Value R40mil
*Resolving accounts queries telephonically and by email
*Emailing invoices and statements
*Up-dating details on database
*Changing address on template invoice as per client request
*Assisting Mahlangu Attorneys and New Integrated Services
with handed over queries
*Assisting with allocating of account numbers and invoice
numbers on cash book spread sheet
*Emailing adjusted reduction invoices to customers
*Preparing paperwork for Refunds and Credit notes
*Forwarding termination and reduction queries to Helpdesk.
*Arranging payments arrangements
*Capturing new customers on Pastel and loading Annuity
billing
*Updating incident history as per transaction.
*Filing of invoices, credit notes and terminations
*Follow up on PTP’s

3. *Follow up on terminations and reduction request.
*Banking of cash for Walk-In Customers
*Retrieving documents for Auditors as per their request
*Preparing Annual Billing schedule
* Downloading of Bank Statement daily
System Used Pastel Evolution, Office Communicator, PMS, SysAid,
Business on Line
Industry Part Retailer (FMCG)
Duration 17 January 2011 to Date
(2)Company NEOTEL (PTY) LTD
Position *Data Capture and Credit Controller
Duties *General Offices duties, capturing
Information on the system
*Credit Vetting, suspending un-paid a/c
*Resubmitting Debit orders
*Reconciling a/c, credit notes and refunds
*Logging trouble tickets, Solving queries
*Payments arrangements, emailing invoices
And statements
System Used SUGAR CRM / RMS BILL, DASHBOARD
Industry Telecommunications
Duration 07 October 2009 to 31December 2010
Reason For Leaving Contract Completed due to staff -retrenchments
(3)Company IBURST (PTY) LTD
Position CREDIT CONTROLLER AND TEAM LEADER
Duties *In – bound and out-bound call center
*General Office duties, responsible for duty
Rooster and arrange team buildings
* Resubmitting un-paid debit orders, run
Iveri payment for credit card clients,
*Re-activating and de-activating the
Internet access
* Solving queries, Sales, Retentions and
Accounts
*Reconciling accounts, credit notes,
Refunds, logging tickets, Book Value R3
Million and Payment arrangements.
*Pre-legal accounts, Transfer of ownership,
Updating details on the system
* Emailing invoices and statement
*Collecting Outstanding amount
Credit Vetting

4. System Used *CACTUS, SAGE, IBOSS, PRESENCE DIALLER,
AHEEVAH DIALER, SALES LOGIX
Industry Telecommunications
Reason for leaving Contract Completed due to recession, staff -retrenchments
Duration 01 September 2008 to 02 October 2009
(4)Company ADT SECURITY (PTY) LTD
Position CREDIT CONTROLLER
Duties *Knowledge on ACC-PACC and
LISTENER, In house program for viewing
Client’s information
*Debt Collecting- 120 accounts vs. 40ptp’s
Book value- R4million, credit notes,
Refunds.
*IN-BOUND- handling incoming calls,
Handling queries from dealers, generating
Leads, collecting outstanding amount,
Booking up-grades for technicians.
*OUTBOUND – follow up on
Arrears account and arrangements
-Call dealers if there is a dispute
Between dealers and client.
*ALLOCATING UNALLOCATED
FUNDS
-unknown deposits, transferring
Funds from suspense account to
Relevant account with valid P.O.P,
Reconciling accounts
*Listing clients on ITC
*GENERAL OFFICE DUTIES
- Administration, emailing invoices
And statements using ACC-PAC
, faxing and scanning.
*SOLVING QUERIES
- Technical queries, cancellation of
Accounts, up-dating details on the system
Reason for leaving Contract Completed
Duration 01 April 2008 – 29 August 2008
(5)Company
Position
Duties
System Used
MBD Attorneys
Call Center ( Debt Collector )
Debt Collections, Resolving queries, 120 Matters
per day.
Power Dialling, Tracing form Cybertel, Yellow
pages, Virgin Enquiry, Vision Screen, CHEETAH
6.5
Duration
Reason for leaving
26 February 2007 – 31 March 2008
Contract Expired

5. (6)Company Maxi Taxi Cabs
Position
Duties
Switchboard Operator (Control Room )
Call Centre Agent
Directing from a map book
Customer Care, Answering Calls
General Office duties
Filing, Invoicing, Dispatching
Duration 01 February 2003 – 31 January 2007
Reason for leaving Career Development & Growth
(7)Company Lepro Cleaning Services
Position Receptionist
Duties Answering Calls
General Office duties
Filling and Invoicing
Duration
Reason for leaving
01 April 2001 – 31 January 2003
Better offer
4 EXTRA CURRICULAR ACTIVITIES AND ACHIEVEMENS
I like playing Netball, Watching TV, listen to music and Reading
In conclusion I add that I mostly worked with groups of people (small groups and larger audiences)
and am experienced in field and facilitating groups to fulfill specific purposes. I love working with
people, and meeting general deadlines. I know how to respond to conflict in groups and to keep the
group focused and motivated. I enjoy a good challenge and mostly thrive under work pressure.
References
1, Mr. Hamen Dheda
Financial Manager
2,Mr. Steve Du Preez
Credit and Collection Manager
3, Mrs. Sandra Smit
( Credit and Risk Manager)
Consumer Goods Council Of SA
0861 242 000 / 0832686891
NEOTEL (PTY) LTD
011 585 1197/ 082 451 2221
IBURST (PTY) LTD
087 727 6009 ext 6157
4, Mrs. Levona Hay
(Credit Control supervisor)
ADT SECURITY (PTY) LTD
086 1212 400 ext 4776

6. 5. Mrs. Sharon Kenloff MDB Attorneys Co.
(Call Centre Manager) (011)560-6465
6, Mrs. Stella Green Maxi Taxi Cabs
(Manager)
7, Mr. Lesley Ndlovu
( Manager)
(011)648-1212
Lepro Cleaning Services
(011)487-1731

7. 5. Mrs. Sharon Kenloff MDB Attorneys Co.
(Call Centre Manager) (011)560-6465
6, Mrs. Stella Green Maxi Taxi Cabs
(Manager)
7, Mr. Lesley Ndlovu
( Manager)
(011)648-1212
Lepro Cleaning Services
(011)487-1731