Tony Marraffa has over 20 years of experience providing IT services including as the owner of HelpTechs from 2003-2015 where he serviced residential and small business clients. He has held various IT roles such as an IT contractor, consultant, systems engineer and technical support engineer. His experience includes desktop and network support, hardware and software installation, troubleshooting, and customer service. He has extensive experience working with Windows, Mac OS, and networking.

1. Anthony J. Marraffa
6 King Phillip Road
Mattapoisett, Ma 02739
USA
Phone 508-758-6556
Email tony@helptechs.net
QUALIFICATIONS
2003-2015 HelpTechs: Mattapoisett, Massachusetts www.helptechs.net
Owner
Sole proprietor of a home/small business computer service company
Residential Housecalls and Small Business service calls
Full In-shop/In-Home service for local residential and small businesses
Retail store. Authorized Dell Reseller.
 New and refurbished laptops, Apple MacBooks, iMacs and Windows desktops
Repairs, upgrades, installations and troubleshooting
Full Service Laptop hardware troubleshooting and repair
LAN/Wireless network installation and troubleshooting
Depot hardware brake/fix component level repair
Full service in-shop bench testing and onsite diagnostic services
Desktop Technical support including Microsoft Windows XP, Vista, Windows 7 and Apple
Mac OSX Leopard, Snow Leopard, Lion.
Systems/Parts inventory purchasing, receiving and management.
Customer Service and satisfaction assurance
2000-2004 Plan-it Marketing: Boston, Massachusetts
IT Contractor/Consultant
General IT consulting on stability of current PC and network systems and future needs
assessment
Implemented network upgrade plan, which includes a new Windows 2000 server, Windows
2000 professional workstation upgrades, and file management and disaster recovery
backup processes
Completed needs assessment and implementation of remote access for senior level
employees
General post-project IT support and remote troubleshooting
1999-2001 Kelley Habib John Integrated Marketing: Charlestown, Massachusetts
IS Manager
IT Contractor/Consultant
General help desk and troubleshooting for 60-user multi platform (Windows NT 4.0 Server
and Workstation/Macintosh clients) network environment including Quickmail pro and
Microsoft outlook email, Hardware, Software and TCP-IP network issues
Completed Macintosh to PC migration for 20 user Public Relations Group
Configured and maintained Clients and Profits accounting software
Configured and maintained Mediamap software for Public Relations group
Configured, maintained and provided support for NT workstations and 2 NT domain servers
Provided on site and remote help desk support for PR group
Configured LAN Rover to provide dial-in capability for remote notebook users
Designed help desk software solution for creative, finance, and marketing groups
Managed purchases, configurations and testing for all new hire workstations and associated
hardware and software

2. 2000 PSK Marketing: Boston Massachusetts
IT Contractor/Consultant
Provide general troubleshooting support for 20-user network
Implement remote workstation maintenance program for Windows 95 workstations and
Macintosh systems using Timbuktu software
General IT consulting on current systems and future needs analysis
2000 Fuse Integrated Marketing: Newburyport, Massachusetts
IT Contractor/Consultant
Implemented Clients and Profits accounting software for multi-platform network
Took part in Macintosh server build including Mac OS installation
1999-2000 Inacom Corporation/Vanstar
Systems Engineer
 Provided desktop, network and administrative support to company’s large client base.
Performed project-based work consisting of software/OS and hardware installs, upgrades,
and troubleshooting.
 Installed linksys hub for small office environment. Configured Windows NT 4.0, MS
Office 97, and MS Outlook for network connectivity
 Installed and administered Windows NT 4.0 network. Duties included establishing user
logon privileges, installing and configuring HP JetDirect Network print services, and
establishing tape backup procedures. Also conducted training for employees on saving
documents to the server and printing to network printers, among other topics.
 Built Dell P410/P610 workstations, including configuring Bios, loading Ghost image,
configuring network settings (involved administering DHCP), configured system
policies, loaded network and local printers, and configured MS Outlook
1999 Axis Communications (Camera Server Division): Chelmsford, Massachusetts
Technical Support Engineer
Provide a total support solution to distributors, resellers, and end users on Axis line of
camera server and video server products.
Axis total support solution includes pre and post sales technical issues, configuration of
evaluation and demo units, and in-house support and training of our sales staff.
Compiled and tested Unix based Cron scripts which allow Axis camera servers to ftp jpeg
files which are referenced by end user web sites.
Assisted users with TCP/IP configuration to allow Windows 95, 98, and NT workstations to
dialup camera servers for remote operation.
Provide pre sales consulting to resellers, distributors and end users.
1998 Sensormatic Electronics Corporation (Access Control Division): Lexington, Massachusetts
Technical Support II
Provide 2nd level technical support to dealers and end-users on SEC’s line of access control
security hardware and software running on Windows 95, Windows NT, and Open VMS
platforms.
Installed, configured and tested Windows NT 4.0 Server for use with SEC’s Ccure 800
access control administration server software.
Installed, configured and tested Windows NT 4.0 Workstation for use with SEC’s Ccure 800
access control monitoring station client software.
Installed Bay Networks mini-hub and NIC hardware for use with LAN that includes a
Windows NT 4.0 Server Primary Domain Controller, Backup Domain Controller,

3. Windows NT 4.0 workstation, Windows 95 workstation, Windows 98 workstation, and
Macintosh OS 8.5 workstation.
1996-1998 Instrumentation Laboratory: Lexington, Massachusetts
Data Management Specialist
Provide sole 2nd level technical support to 500+ hospitals and ABG labs for IL’s line
of IMPACT
data management hardware and software. IMPACT software versions include dos,
Windows 3.1, and Windows 95.
EDUCATION
1995-1996, 1999 Boston University
LAN/Novell C.N.E. training
MCSE training
1986-1987 Salem State College
General Studies
OPERATING SYSTEMS
Windows XP Home Edition/Pro
Windows 2000 Professional
Windows NT 4.0 Workstation
Windows 98
Windows 95
Mac OS
HARDWARE
AMD Athlon
Flash Drives
External Hard Drives
Pentium
PCMCIA cards
Onstream backup drives
Network interface cards
Ethernet hubs
10/100 base-T cabling
RJ-45
Iomega zip drives
Imation superdisk drives
Network printers
ISA, PCI bus
Modems
IDE, SCSI hard disks
VGA boards
PC APPLICATIONS
AVG Free
Malwarebytes
Adaware
Hijackthis
Adware Away
MS Word

4. MS Outlook
MS Excel
OpenOffice
Veritas Backup Exec
Timbuktu remote access
PC Anywhere
Netscape
Mozilla Firefox
Microsoft Internet Explorer
FTP server software
Microsoft Frontpage 2003
LICENSES & CERTIFICATES
1996 - Novell C.N.A.
1999 - MCSE training - Boston University CEC