Thomas Robertson has over 20 years of experience in regulatory compliance, data analysis, and debt collection. He is currently a Lead Recovery Specialist at RSI Enterprises, where he trains staff, manages over 50,000 client cases, and achieves a 20% liquidation rate on accounts. Previously, he worked at CRS as a Collections Manager and Agent for 10 years, where he established legal processes and managed a team that collected various debts. He holds a Bachelor's degree in Business Administration from SUNY Buffalo State College.

1. 6729 Hartwood Ln, Centreville, VA 20121703-853-3596motnostrebor@gmail.com
Thomas J. Robertson
Skills
Regulatory Experience: Knowledgeable in HIPAA and FDCPA law
Computer Applications: Proficient in CUBS, STAR, PPM, IDX, CRSoftware, Excel, Word
Finance Experience: Recovery tracking and analytics for over $2 million monthly inventory
Data collection and analysis
Experience
May 2007-Present RSI Enterprises, Inc Herndon, VA
Lead Recovery Specialist, Jan. 2011-present
 Train and mentor10+ teammembers and new-hires. Ensure complianceofHIPAA and FDCPA laws
 Manage over50,000 case files, with averagedaily workflowof80-100 accounts with 20%+liquidation rate
on bad-debt andinsurance follow-up inventory
 Audit hospitaland physician chargeadjustments,researchandtroubleshootbilling discrepancies andsubmit
appeals torecoverpaymentsfrominsurancecompanies.
 Resolve customerdisputes,negotiate paymentplans andsettlements onpast-due medicaldebt.
 Awarded by peersandmanagement, Employee ofthe Yearin 2010 and 2014 for continuedtop-
performance,hard workand dedication tothe company. 10-time recipient ofthe Employee ofthe Month
award.
Recovery Specialist, May 2007-Jan. 2011
 Researcheddenied hospitalclaims and submittedcorrected claims and appeals.
 Managedcase file of2000+ new accounts monthly.
 Averagedover$266,000 permonth in gross recoveries
 Highest grossing recovery agent from 2008 to 2011
August 1997- May 2007 CRS, Inc Fairfax, VA
Collections Manager, May 2001-May 2007
 Prepared casesforlegalaction,located assets andworked with a networkofattorneys to file suit
 Established contractswith newlawfirms for specific account placement forlegalaction
 Managedteamof10-12 employees in a call-centerenvironment,collecting various bad-debt
 Assisted in hiring andtrainingprocess
Collections Agent, Aug 1997-May 2007
 Recovered fundson variouspast-duedebt fromconsumers and businesses
 Maintaineda portfolio ofaccountsandestablishedrelationships with consumers to resolvedebt
 Worked in a call-centerenvironment,maximizing call volume for greatestrevenuepotential
June 1992- August 1997 Sunview Garden and Christmas Center Tonawanda, NY
Night Manager/Product adviser
 Assisted customers in purchasing landscaping,pesticide andherbicide products
 Consultedwith customers and sold artificialChristmas trees
 Performed nightly cashandinventory auditing andreconciliation
 Known as the chemicals expert duringsummermonths andthe treeexpert duringwinter

2. Education
1991-1995 SUNY Buffalo State College Buffalo, NY
Bachelor of Science, Business Administration
 Focus on Mathematics,statistics
References
References are available on request.