1. THOMAS MCSWAIN JR
17918 Salinas River Way, Macomb, MI 48042
PH: 586‐996‐7815 E‐mail: tom.mcswainjr@gmail.com
Seeking the position of a Mortgage Operations Manager or Sales Manager wherein my experience and abilities will
contribute to the tremendous growth of the organization. Highly compassionate, goal‐driven, and self‐motivated
seeking an employer with a long term career opportunity and unlimited growth potential.
SKILLS SUMMARY
 Bachelor’s degree – Organizational Management
 US Air Force Veteran – Honorable Discharge
 5+ years’ experience originating FHA, VA, Conv, FHA,
HELOC’s, Jumbo, Interest Only, Private Portfolio loans
 5+ years’ experience in Leadership, mentoring,
training, and supervising personal
 3+ years’ experience in sales, influence and
persuasion, coaching, training & developing personal
 3+ years’ experience with team building,
development, and creating a united positive team
environment
 1+ years’ experience recruiting and interviewing
 1+ years’ experience collaborating with operations to meet
month end projections and maintain client service
 1+ years’ experience managing a branch pipeline revolving
monthly between 15 – 20 million in volume
 Loan Originator licensed previously in 15 States: CA, CT, FL,
GA, HI, ME, MI, MO, NC, PA, RI, SC, TX, WA, WV. Met SAFE
Act registration requirements (NMLS ID: 253082)
 In depth knowledge of mortgage products, Agency and
Government guidelines (EXPERT)
 Excellent written and oral communication skills
EXPERIENCE
Sales Manager Loan Origination, Leadership / Bank August 2014 – Present
BBMC Mortgage (Bridgeview Bank Mortgage Company)
 Started August 2014 as a mortgage banker and quickly promoted in January 2015 as a team lead / sales manager
 Reputable for being the expert in mortgage products, agency and government guidelines, and borrower qualification / loan
approval thru DU and LP automated underwriting system.
 End of the year 2014 personal production funded 11 units for 2.2 Million. 2015 year-to-date production funded 30 units for
7.7 million with an approx. 1.5 – 2 million revolving pipeline. 25 percent of my time was spent originating and 75 percent
of my time was working on the branch pipeline, coaching, sales training, team building, recruiting, and regular reporting.
 Assisted Branch Manager to oversee the entire pipeline averaging between 15 - 20 million monthly, identify sales coaching
needs, calculate month end projections, setting sales goals, and strategic planning for overall branch growth
 Collaborate with operations support to ensure monthly projections and goals are met by strategically identifying loans with
the highest priority based on number of conditions, loan type, rate lock, turn time, and borrower responsiveness.
 Handle any client complaints, solution focused to resolve loan quality issues in order to still fund the loan; quality control
review prior to originating any loans and or prior to moving the loan into processing
 Created sales training material for the branch and responsible for conducting coaching sessions, call reviews, and
performance evaluations for sales personal
Director of Mortgage Banking Loan Origination, Leadership / Direct Lender June 2010 – August 2014
Quicken Loans
 Started as a loan originator in 2010. In 2011, promoted to senior mortgage banker and awarded for being one of the highest
lead converting originators companywide compared to other new originators.
 Participated in growing the partnership with Charles Schwab Bank as their mortgage provider. Only the top loan originators
with the highest client service rating / record with proven product knowledge could work with these clients.
 Responsible for establishing relationships with financial consultants at the Charles Schwab branches to gain referrals
 Personal monthly production averaged between 10 – 15 million monthly.
 2013 promoted to Executive Mortgage Banker and Team Captain. Maintain top individual production while attending
leadership development training and team building / coaching others to increase lead conversion and overall production
 October 2013 promoted to Director of Mortgage Banking for our Blueprint Division call center. Job responsibilities included
managing staff, sales training and development for new loan originators teaching skills such as how to overcome client
objections, influence and persuasion techniques, tone and reflection training, and lead management skills.
 Direct reporting of 30 to 40 new associate bankers waiting for their licenses to be approved meanwhile calling leads and
transferring eligible clients to the experienced bankers to originate the loan.
Mortgage Loan Originator Loan Origination, Broker 2009-Mid 2010
Cranbrook Loans
 Loan originator using an automatic dialer to call lead submissions from various sources lead sources
 Analysis of borrower credit, income, and asset information for qualification and submitting to a lender of choice that best fit
the client’s needs. Develop and maintain lender / broker representative relationships.