Douglas Miles has over 21 years of experience in intelligence analysis, management, and administrative roles for both the US Air Force and Department of Veteran Affairs. He has expertise in international operations, project management, and issue resolution. Most recently, he has worked as a Veteran Service Representative for the VA, assisting veterans in obtaining benefits, and previously as a National Service Officer for the Disabled American Veterans.

1. DOUGLAS M. MILES
3210 Gregg Way
Cheyenne, WY 82009
440-752-0848
miles66@hotmail.com
QUALIFICATIONS
♦ 21 years of intelligence analysis, management, and communication/administrative experience.
♦ Record of progression to positions of wide-ranging responsibility and authority.
♦ Expertise in large-scale, high volume international operations (combat/non-combat).
♦ Knowledgeable in all facets of administrative functions and operational project management.
♦ Outstanding analysis/problem identification abilities
♦ Superior issue resolution capacity.
♦ Provided administrative support for communications/travel of senior government officials
including the President, Cabinet members and congressional officials.
♦ Proven leadership, supervisory, and role-modelling capacity within NATO HQ, Belgium.
♦ Highly professional demeanour and communication skills.
♦ Extensive and successful record in providing service in high volume environments.
♦ Skilled in working directly with customers and senior management.
PROFESSIONAL EXPERIENCE
Department of Veteran Affairs 2014 - Present
Veteran Service Representative
• Analyse, develop, and request required evidence for claims not requiring a rating decision.
• Make determinations relative to VA hospitalization, outpatient treatment institutional or
domiciliary care and basic eligibility for vocational rehabilitation.
• Review cases to assure all issues have been addressed and applied and interpreted VA laws,
including veterans’ case law, existing statutes and procedures, precedent rulings and state law
in the adjudication process.
• Prepared and released certificates for use by other federal, state, and local agencies.
• Prepared and released correspondence in response to miscellaneous inquiries.
• Act as an advocate for veterans and their beneficiaries in their dealings with other VA
elements and organizations that affect their claims.
• Review, control, processes and route incoming mail and evidence.
• Utilize various electronic data processing (EDP) systems for inputting data related to claims
adjudication, processing, monitoring, and correspondence preparation.
Disabled American Veterans 2008 - 2014
National Service Officer
• Provided free, professional assistance to veterans and their families in obtaining benefits and services
earned through military service and provided by the Department of Veteran Affairs (VA) and other
agencies; federal, state, and local government.
• Developed specific goals and plans to prioritize, organize, and accomplish clientele workload.

2. • Gathered and analyzed research data, such as statues, decisions, medical records, legal articles, codes,
and documents.
• Reviewed claims folders and synthesized relevant information and exercised judgment to determine
whether events or processes comply with laws, regulations, or polices.
• Prepared time sensitive legal and administrative documents including applications for benefits, sworn
statements in support of claims, financial disclosures, and appeals.
• Advocated before military and/or VA hearing panels and boards on behalf of clientele/claimants.
• Thorough understanding of standard business computers and Microsoft Office software suite, legal
and/or medical terminology, business/administrative procedures and systems such as managing
clientele files and records and records, cash ledgers, time keeping, and quality customer service
assistance.
United States Air Force 2004 – 2006
NATO Information Security (INFOSEC) Technical Center Communication Security (COMSEC)
Monitoring Section
MSgt - Communications Security Monitoring Team Leader (2004-2006)
• Directed, led and supervised seven multi-service international personnel Communication Security
Operations.
• Collected data, performed analysis and authored reports on Information Security Programs
effectiveness.
• Initiated and conducted deployable monitoring missions throughout Europe and the Middle East.
• Executed critical Communication Security Vulnerability Assessment reports.
• Oversaw all administrative functions related to the COMSEC monitoring program.
• Identified and eliminated COMSEC vulnerabilities during NATO-wide nuclear exercise.
• Spearheaded first-ever COMSEC Monitoring Training and Certification Programs.
Combined Air and Space Operations Information Warfare Specialty Team
MSgt-NCOIC IW Support Team (2003)
• Managed and directed support for Operation Enduring Freedom-Afghanistan, Operation Enduring
Freedom-Horn of Africa and Operation Iraqi Freedom.
14th
Information Warfare Flight, Vandenberg AFB, CA
MSgt-OPSEC Planner (2001 - 2003)
• Directed all Operational Security (OPSEC) program initiatives for Headquarter (HQ) 14th
Air Force,
Vandenberg AFB, CA.
• Spearheaded OPSEC program initiatives for HQ 14th
Air Force and its five subordinate wings.
• Designed and implemented protective measures for Operations, Functional and Contingency Plan
publications.
• Planned and coordinated the 30th
Space Wing’s Multi-Disciplinary Vulnerability Assessment.
• Provided leadership for Information Operation monitoring Iraqi border control operations.
• Orchestrated detailed OPSEC crisis action planning to support the global forces and mission of Air
Force Space Command.
• Initiated first-ever OPSEC program for the 14 IWF.
1st
Airborne Command Control Squadron, Offutt AFB, NE
TSgt-Deputy Security Manager (1998 - 2001)
• Provided worldwide support to the President, Secretary of Defence, Secretary of State and Chairman,
Joint Chiefs of Staff.

3. • Developed effective Specialty Training Standard guide that identified requisites for initial career
training.
• Delivered high quality support to Network Air Operation Centre (NAOC) during short-notice
Presidential Support Mission to Europe.
68th
Intelligence Squadron, Brooks AFB, TX
SSgt-Electronic Systems Security Assessment Analyst (1995 - 1997)
• Performed advanced Information Warfare and conducted command and control protection missions
in support of DOD organizations.
• Designated as Analyst to support 319th
Air Refuelling Wing, Grand Forks AFB, ND Operational
Readiness Exercise.
EARLIER EXPERIENCE
Served as a Staff Sergeant, Sergeant and Junior NCO in electronic systems security assessment,
administrative, operations, Alert Force Controller, Assistant NCOIC and Unit Orderly Room Specialist at
Air Force locations in Texas, Germany, Michigan, Korea and Nebraska. These assignments built
outstanding administrative, communication, operation, security, and leadership skill sets.
EDUCATION
Cleveland State University
Bachelor of Arts, Public Safety Management, October 2009
Community College of the Air Force
Associate of Science, Information Resource Management, January 2004
Associate of Science, Communications Applications Technology, March 2003
Allan Hancock College
Associate of Arts, Liberal Arts, December 2003