Body language accounts for 80% of communication while spoken words only account for 20%. The document outlines how to use body language effectively such as maintaining eye contact, smiling, using open posture directed at the audience, minimal hand gestures, and controlling pace, tone and breathing. Mastering body language can help convey confidence and reduce nervousness in communications.
2. Body Language
Body language
accounts for 80%
of the message.
What we actually
say only accounts
for 20%.
Be comfortable
and confident
Smile!
Use a posture
that is directed
towards your
audience.
3. Body Language
Eye contact – Engage your
audience
Minimal use of hand gestures
Focus on Pace and Tone
4. Body Language
Every action communicates subconsciously to
others.
The most important thing in communication is
hearing what isn't said.
Relax – watch your breathing
Short quick breaths indicate nervousness
Deep long breaths indicate calmness
Editor's Notes
Good morning everybody and welcome to our seminar.As Emma as already mentioned my name is Anna and I will concentrate on the importance of Body Language when delivering a Presentation or when working in a Customer Service environment.Remember you have just one change to make a good first impression.In general the first impression is created before you open your mouth. Observe Mr. X.What impression is he creating?He seems to me to be pre-occupied and not interested in the people who are in front of him. Would you agree? His Body Language is giving this impression.So what is Body Language? It is the main method we use in Non-Verbal Communications, through facial expressions, posture and gestures etc.Let us consider what percentage of the message is delivered through Body Language.
It may surprise you to hear that it accounts for 75/80%What we say is only 20/25% of the messageBecause of this you need to be confident and comfortable with how you will deliver the presentation and its contents.It is important to Smile to put people at ease and make them feel welcome.When making your presentation stand up, sit or move around (whichever you are most comfortable with) and ensure that you are in full view of your audience so that you can address everyone.How would you recognise a confident presenter?
It is easy to identify confident presenters. They make prolonged eye contact with those present. This helps them engage with the audience and get their attention.Try to avoid making too many hand gestures or fiddling with keys or a pen as they lead to distraction and people may change their focus to your hands rather than the message being delivered.The pace with which you speak and the tone of your voice are other methods of Non Verbal Communication.If you speak too quickly it portrays that you are nervous and that you are not comfortable making the presentation.If you do not vary your tone it may become monotonous and people loose interest in what you have to say.
Remember every action communicates sub-consciously to others. Lets consider a Customer Service official at a tourist attraction. A customer comes to the desk but the customer service official continues to deal with the tasks on her desk. What message does this send to the customer? Basically that they are not welcome and their business is not important.Another thing to remember is to ‘Hear what isn’t said’ If people lean forward in their seats it means that you have their attention and they are interested in the message you are delivering.It is also important to appear relaxed. If you feel yourself getting nervous, take deep breadths. This will help you to relax.If you take quick short breadths it indicates that you are nervous and stressed and makes it more difficult to deliver your presentation. I hope you found a few new tips about Body Language and that you will be able to put them into practice the next time you make a presentation.Thank you for your attention.I will now hand you over to Siobhan who will cover Presentation Aids.