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Varghese V Joseph (Varghese)
Email: varghese.vj@live.com LinkedIn:in.linkedin.com/in/varghese-v-j-5a68337
Phone:0426576218 Address:UNIT14,2-8 KIORARD,MIRANDA-2228
Overview
 Results-driven Senior Business Analyst with nine years’ experience in business analysis, documentation,
testing, implementation, installation & supporting software applications and having a Bachelor’s degree
in engineering. Have demonstrated success in testing web/online portals and Quality Assurance of large-
scale enterprise applications. Proven ability to lead and motivate the team as well as testing software
systems with high accuracy and productivity, consistently meetingcritical requirements. Had experiencein
working in international environments with cross cultural teams including theassignments in the Kingdom
of Saudi Arabia.
 Seamlessly integrate into teams as a member or leader, makingsignificant contributions to thesuccess of
projects that embrace business analysis, domain consulting, support & training. Use strong
communications, interpersonal and team leadership skills to invigorate teams. Mediate, share best
practice,liaisewith management,focuson key issues,and smoothly runprojects.
 Experienceas ITService deskLead,Technical Support and Customer ServiceRepresentative
KeyCapabilities as Business Analyst:
• Planning,documentation,analysisandbusinessrequirements managementtechniques
• Creation of theBusinessRequirements Document (BRD) / SoftwareRequirementSpecifications(SRS)
• Knowledgeof businessprocesses,Administrativeand reportingabilities
• Decision-making andManagementof customer relationships
• Communication of technical information to a non-technical audience and business information to a technical
audience
• Promptly escalate issues, which affect product delivery and quality thatare beyond scope of influence and report
sameto reportingmanager.
• Assistsin thefacilitation of teamand clientmeetings,deliversinformative,well-organized presentations
• Takes inputfromtheprojectmanagerand appropriately andaccuratelyappliescomments/feedback
• Consistently deliver high-quality servicesto theclients.
• Sound workingknowledgeinQApracticesaswell astestinglifecycle
• Experiencein preparation of testplans andRequirementTraceability Matrix
• Experienced in preparing testcases,testscenarios,testsummaryreportanddefectstatusreport
• Understandingof design documents and preparation of Softwarerequirementspecifications.
• Support& configuration managementincludinginstallingand configuringapplicationsin Testenvironment.
• Preparation of Releasenotes for every interimdelivery based on Agilemethodology.
• Provided information andsupportto clients for their UAT,postreleasesupport& user training.
• Design,develop and executetestcasesinboth Manual and Automated environmentwith an eagleeyefor detail
• Well versed in theweb and windowsapplication testing
• Experienced in functional,regression, systemintegrationand performancetesting
• Intermediateknowledgeof Automated testingtoolssuchasQTP andSelenium
• Experiencewith MS SQL(SQL2000,2008& 2012)
• Excellentcommunication,interpersonal aswell asproblemsolvingskills.

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Overview of Technical Skills
Testingtools Selenium,NCover & HP Tools (Quick TestProfessional –Intermediateknowledge)
Defect TrackingTools DTS, IncidentTrackingSystem(Sharepoint)
Domain Shipping,Inventory,Accounting,Rental and ITservicemanagement
DBMS MicrosoftSQLServer 2000,08,12
OperatingSystems: MicrosoftWindows 7,XP,Vista
Networkingtools: Cisco VPN515EPIX,ThinPrint,QuantumSuperloader - Intermediate
MS Office MS Officetools,Outlook,Word,Excel, PowerPoint,OneNote,Visio
Promotions
PromotionsatGemini softwaresolutionsPvt.Ltd
• Got promoted as SeniorBA/QC Engineer duringthePerformanceAppraisal 2011-12.
• Was promoted asSeniorSupportEngineer duringthePerformanceAppraisal 2006-07
PromotionsatKhodayContactCentre
• Was promoted asTechnical SupportGuru (AssistantTechnical SupportLead) in chargeof a 20 member team.
Employment History
Gemini Software Solutions Pvt. Ltd. (Trivandrum,India)
Senior BA/QC Engineer April 2013 – March 2016
BA/QC Engineer November 2010 – March 2013
Senior Support Engineer January 2010 – October 2010
QA/QC Consultant August 2009 – December 2009
Senior Support Engineer June 2007 – February 2008
Support Engineer September 2005 – May 2007
Responsibilities/Contributions:
• Analysis of business needs of a Global Port Agency to tailor their process driven products to meet their clients’
specificand evolvingrequirements.
• SRS Preparation, Domain Consulting,internal (staff) and external (user) training,UATand postreleasesupport.
• Preparation of testscenariosbased on thebusinessrulesof legacy systems.
• DesigningandExecution of testcases and Performcrossbrowsertesting.
• Trackingof defects usingDefectTrackingSystem(DTS) and Preparation of BUGReport.
• Testingand releasebased on Agile-Scrummethodologyand writingof Releasenotes duringevery release.
• Testing tools: Prototype testing using Selenium IDE, knowledge of Selenium 2 (Webdriver using Java) and QTP,
usageof Captureand Playback tools& IncidentTrackingportal,TestcoverageusingNCover.
• Activeparticipationin teamreviews, requirementgatheringandconductingof weekly clientmeetings.
• Buildingand Configuringapplicationsin Testenvironment.
• Systemintegration testing of AUTwith the ERP.
• Support Activities: Attending the Onshore (UK, North Europe, US and Chile) calls/emails with client and actas a
liaison between the client and the offshore testing and development teams; Resolution of Client queries and
aid thetroubleshooting of liveissuesreported by clients
Achievements:
• Received compliments from the client as well as the top management from Gemini regarding the successful

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SRS preparation,end to end testingand implementationof thefollowingapplications:
(1) Web based ShippingAgency Solution called BWEB
(2) Windows based .NetAccounting applicationcalled Principal AccountingSystem (PAS)
(3) Web based integrated documentmanagementsystemcalled Collaborate
(4) Windowsbased .NetRental applicationcalled FleetManagementsystem(FMS)
• Received appreciation from the clients on successful release of theseprojects and earned special recognition at
the clientsite(Dammam,KSA) duringthesuccessful implementation of FleetManagementsystem
Projects Handled:
SIMPLY5 - Port Interface & Client Interface systems (Visual Studio 2013,WCF Service, SQL Server 2012)
The Port Interface of SIMPLY5 is a powerful web application usingstate-of-the-art technology to manage ship call
information like call details, arrival information, sailing information, register and track services / tasks, cargo
details,crewmovementand cashto master details.
The Client Interface of SIMPLY5 based online system that facilitates Shipping Principals, Owners, Charterers and
Interested Parties around the world to get accurate call information from anywhere in the world in real-time
synchronized fromthePortInterfacesystem.
BWEB (Visual Studio2012,WCF Servicelayer,SQLServer 2008)
Web based Ship call management system used for creating calls and its management used by the Port agencies
when a Vessel arrivesattheport.This isseamlesslyintegrated with ERP,PAS and Collaborate.
Gem Symphony
Windows based C#.Net application used for Inventory management of items ranging fromsmall spares such as a
bolt to very huge equipment’s such as forklifts and cranes. The FMS was then plugged into this GemSymphony for
handlingrentingoutof forkliftsand cranes.
Collaborate
Web based Integrated document management system that processes the scanned documents of Vendor invoices,
Portchecks etc.to the Principal Accountingsystemfor preparingtheFinal DA(Invoiceto the Principal).
Principal AccountingSystem(PAS)
Windows based .Net application used for accounting purposes with inputs from Ship call based management
systems.
AgencyNow
Windows based Delphi application which is a legacysystem of Port Interface system of SIMPLY5
Agency World
Web based legacysystem of ClientInterface system of SIMPLY5
Tata Consultancy Services Limited. (Bangalore,India)
IT Analyst March 2008 – April 2009
Responsibilities/Contributions
• Crystal and Daily reports are handled day to day so that the Service desk contributesits 100%and all SLAs
aremet.
• Leadingan ITServicedesk Teamthathandles ITsupport
• Verification and validation of Iridium Retail Manager Point of Sale (POS) software whenever the software
is upgraded or a patch isreleased.
• Database updates provided for Stores End of Sales report in case of a failure and Database checks
performed on a Daily basisusingSQLscripting(MSSQL2000).
• Trained NewJoinersfor L1 supporton ITrelated issues.
• KnowledgeOfficer for theprocess.
Process: ITInfrastructure services and applications for a large retailer Somerfield Stores, UK that has approx.1000
stores,a Head Office and 10 Depots. The process is a part of Tata Consultancy Services, offered to a wide range of
clients.

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Khoday Contact Centre. (Bangalore,India)
Technical Support Specialist May 2003 –February 2004
Technical Support Guru March 2004 – May 2005
Responsibilities/Contributions
• Gave training on Issue tracking system called PIDGIN and Intranet web application used as Knowledge
repository for technical supportspecialists.
• In chargeof a 20 member team as Technical SupportGuru (Asst.TeamLeader).
• Maintained 90+in terms of quality.Troubleshootingof Mail clientsandRouters(ADSL)
• Provided supportfor connectivity issueson Windows95 /98 / 2000/ ME/XP and MacOS.
Process: Voice & Email based Technical support services for UK based customers/subscribers of an Italian based
ISP company called Tiscali,for theirBroadband/Narrowband Internetconnections.
C-Cubed Solutions Pvt Ltd. (Bangalore,India)
CustomerService Representative May 2002 –April 2003
Process: Email based support for US based photographers and boaters who are the buyers of cameras, boats and
accessories from ecommerce websites of one of America’s largest camera and boat sellers called Ritz Camera and
Boaters World.
Educational Qualifications & Certifications
• Bachelor of Engineering in Electronics & Communications from B.T.L.I.T.M, Bangalore University, Bangalore,India
from1997-2001(4 years) with 69.75%in thefinal year
• IELTS Certification –Overallscore 8.0 (L-9,R-8.5,S-8,W-7) in theyear 2014
• ISTQB certification fromISEBin theyear 2011
• Certified EthicalHacker fromEC-Council in theyear 2005
References & Visa details
Mr.Arun Bharathan
Test Lead
Carsguide.com.au
12/418A Elizabeth St, Surry Hills NSW2010
Phone: 61 420 623412
Note:Further referencescanbeprovided on request
Varghese V Joseph