1. Sithell503@gmail.com --- (602) 339-6411
3255 S Dorsey Ln Apt 1096
Tempe, AZ 85282
PROFESSIONAL SUMMARY
Expert in retention, tech support, customer service, sales, call centers, IT, operations, and leadership.
I can perform the duties of: CSR, IT, tech support, sales, team lead, supervisor, trainer, manager, and ops
manager easily. I have a lot of experience in these fields as well as I strive for perfection.
I consistently expand project opportunities by becoming a cross trained subject matter expert (SME).
I maintain SME by: continuing education, research & development, and project calibration.
SKILLS
 Always top 3 in retention, sales, up-selling, and metrics
 Interpersonal skills, culturally sensitive, exceptional communicator
 Analytical, strong work ethic, extreme attention to detail
 Very computer and tech-savvy, I can perform IT duties
WORK HISTORY
(08/2014 and current: independent contractor for many companies)
(04/2006 and current: self-employed: building computers, software, remote IT and
maintenance, insurance sales)
Doing the above I always stay busy once I have successfully completed contracts of
employment.
Retention Agent; Sales Agent; Care Coordinator; Operations
Health Plan One – Gilbert, AZ 10/2015 – 10/2016
Consistently exceeded all goals. Consistently obtained the maximum bonus.
Developed reputation as a leader, helper, and motivator with highest levels of attention to detail and
accuracy. Cross trained and lead as SME. Top metrics for sales and retention. 50%+ conversion rate.
Volunteer; Vice President; CEO
OASES (Outreach Amputee Support Education Services) -Portland, Oregon 06/1990 – 09/2010
Volunteered for many years. Became VP. Eventually I was voted in by the board as CEO.
I Represented the organization to newamputees, members, the public, government officials and other
externalsources including for grant proposals. Directed informational programs and membership meetings
designed to support and educate amputees. Directed membership enrollments, projects, events, and
activities. Gathered and analyzed cultural, educational, social and demographic data to guide development.
Organized educational forums, meet-ups and events to promote networking and connectivity between
entrepreneurs, service providers, support groups, and members.

2. Hybrid level 2 of 3 for Retention and Tech Support
AT&T U-Verse (home phone, internet, and TV) - Tempe, Arizona 09/2014 – 06/2015
Accurately documented and resolved service, billing, and technical problems for customers by asking
probing questions clearly. High amount of successful up-sales. High amount of successful retention.
R&D; Sales Lead
Qwest Communications Inc. - Portland, Oregon 09/2003 – 06-2004
Supervised a sales force of 12 sales associates. Focus on up-selling. Developed a comprehensive training
program. Participated in research and development projects.Met all guidelines/metrics including service
levels, handle time, and productivity.
10/2001 through 2017
LOTS OF WORK EXPERIENCE IN THESE FIELDS:
Retention, sales, up-selling, quality assurances, insurance, tech support, customer service, call centers,
warehouse, shipping, construction, labor, fast food, security, web/online/internet, computers, remote
computer IT, technologies, assembly line, maintenance/cleaning, delivery, driver, mover, mechanical,
supervisor of disabled individuals, retail, gas station, large-scale kitchen, consulting, research and
development, county and state jobs, supervisory, management, and executive.
I rebuilt my first engine when I was five. I memorized D.O.S. (Disk Operating System) by age 6 and
built my first PC at age 7. I have kept up with technology.
I am from Oregon and I have lived in Arizona since July 2014.
I like helping my team stay motivated and on track.
I care about team stats and friendly competition.
I believe in having and maintaining a positive attitude, passion, and integrity…
EDUCATION
Bachelor of Science: Portland CC; Clackamas CC; Tillamook CC; Western Oregon U
Coursework includes: Speech and Communication, Sociology and Psychology, Criminology and Criminal
Justice, Computer Sciences, Political Science, Prerequisites, and various courses.