1. Tim Mason
1014 W 4150 S, Riverdale, UT, 84405
801-690-8766 or drummzz7@yahoo.com
SKILLS
・ Interpersonal communication and customer service
・ Computers/Internet
・ Musical instruments
・ Putting others at ease
・ Flexibility, dependability, and organization
PROFESSIONAL EMPLOYMENT
Teleperformance, Sales Chat Representative
(12/14 – 05/15)
・ Assist customers with purchasing decisions through chat
・ Asking relevant probing questions to determine customers' full situation
and needs
・ Reading a broad scope of information quickly and distilling it to relevant,
positive and brief bullet points for customers
・ Provide engaged and enthusiastic customer experience
・ Communicate feedback to improve customer and work experience
・ Provide amazing customer service in a fast-paced, high-energy, change-
oriented environment
・ Achieved 'Beast Mode' Award for statistics in April, 2015.
Teleperformance, Technical Support Agent
(07/14 – 12/14)
・ Assist customers with cable, internet and home phone technical
questions
・ Troubleshoot technical support issues
・ Responsible for all customer inquiries and questions
・ Follow up to customer inquiries by taking specific action in a timely
manner
・ Troubleshoot equipment and system problems
・ Problem solve to help customers resolve issues on first call
・ Enters data from customers into various software programs
・ Appropriately communicate with upset customers to resolve their
inquiries
・ Thrives as a team player in a fast-paced, high-energy, change-oriented
environment

2. Collections Specialist, Comcast Cable Company, Sandy, UT
(10/13 - 05/14)
・Responsible for accurately and confidently handling customers' inquiries
while using negotiation skills to collect delinquent balances on both inbound
and outbound calls.
・Relate well to the customer and demonstrates a favorable image of the
organization through effective use of actively listening and problem solving
skills.
・Performs several tasks between multiple tools and systems and applies
information, knowledge and resolution to the customers' situations.
・Ability to work in a fast-paced, structured and high-transaction
environment, with the ability to maintain composure in stressful situations
and manage and diffuse angry or upset customers.
Senior Paralegal, Lexington Law Firm, North Salt Lake City, UT
(01/12 – 04/13)
・ Assist clients with credit repair questions, credit reports, and credit
scores
・ Handle billing issues, payments, and negotiate financial transactions
・ Advise clients regarding how to improve their overall credit and achieve
their financial goals
・ Regularly achieve 'Top Performer' status for calls per hour
Telecommunications Agent, Teleperformance, Ogden, UT
(08/10 – 12/11)
・ Assist customers with cellular phone account issues
・ Answer inquiries regarding billing, provisioning of features, cell phones
・ Troubleshoot technical support issues
・ Manage customer accounts and negotiate financial transactions
Sales Associate/Print Specialist, OfficeMax, Ogden, UT
(06/09 – 08/10)
・ Assist customers with choosing office equipment and supplies
・ Work as cashier as needed
・ Process customers printing needs, such as making posters, binding,
laminating, designing brochures, etc.
・ Assist in unloading trucks, stocking shelves, facing merchandise

3. Percussion Teacher, Music Village, Ogden, UT
(07/08 – 08/10)
・ Teach students at various levels of capability
・ Utilize several different methods of instruction
・ Demonstrate performance techniques
・ Coordinate lesson schedules
Cashier/Sales Clerk, Music Village, Ogden, UT
(07/08 – 12/08)
・ Assisted customers with choosing music products and instruments
・ Answered inquiries from customers on the phone
・ Utilized computers to aid customers in obtaining the desired
merchandise
・ Used computer software to assist customers with checkout, layaways,
special orders, etc.
・ Organized displays of various music products
District Executive, Boy Scouts of America, Pueblo, CO
(08/05 – 12/06)
・ Cultivated relationships with volunteers and motivated them to progress
in their scouting units
・ Demonstrated leadership and ability to multi-task by organizing fund
raising efforts for the District
・ Persuaded new Boy Scouts and leaders to join the program
・ Established self-motivated work schedule to efficiently manage time
・ Utilized electronic equipment to aid in accomplishing duties
Music Instructor, East High School & Rye High School, CO (08/01 –
08/05)
Sugar-Salem School District, ID
・ Awarded Teacher of the Year at Rye High School for 2002-2003 school
year
・ Organized successful Glen Miller Night fund raiser which included
dinner and jazz band concert
・ Negotiated with administration to facilitate trip to out-of-state festival
・ Communicated with parents regarding the progress of their students
・ Customized individual learning programs
・ Analyzed student behavior and developed strategies to mitigate negative

4. behavior
・ Utilized electronic equipment and musical instruments to aid in
accomplishing duties
EDUCATION
B.A. in Music Education
Utah State University
Associate Degree in Music
Ricks College
REFERENCES
Brent Lang
Farmers Insurance
801-452-6550
Scott Karren
University of Utah
801-392-2486
David Gilbert
Music Village
801-399-1418