This document discusses the services provided by a call center outsourcing company, including order taking and processing, customer service and support, sales lead qualification, and back office support. The company aims to provide cost-effective and scalable call center solutions while ensuring quality customer service through trained agents and ongoing order status updates. Analytics are also used to help upsell and cross-sell additional products to customers.

2.  A group of call-handling experts who pick up
the phone and take the orders
 A database for managing order-related
information
 Providing timely updates to customers about
the order status
 Personalization of order taking calls to
provide a better customer service experience
 Settling disputes in case of some issues or
mistakes in order taking call center services

4.  Cost-effectiveness
 Complete scalability to meet specific business
requirements
 World-class facilities for best performance of
tasks
 Cutting-edge infrastructure and software
capabilities

6.  Upsell your new products from the same
category
 Cross sell products from different categories
to the existing customer
 Leverage reporting and powerful Big Data
analytics for business advantage

7.  Customer Service Outsourcing
 Back Office Outsourcing
 Sales Lead Qualification Service
 IVR Outsourcing Service
 Call Center Outsourcing
 Help Desk Support Services
 Customer Care Service
 Order Processing Call Center Services
 Outsourced Back Office Support

8.  Address:
E-87, E Block, Sector – 63,
Noida, UP – 201301, India
India: +91-989-150-4989
Email id: sales@a1callcenter.com
Website: https://www.a1callcenter.com/