Is your Front Desk really doing all that they can? Are they generating revenue for your business or just costing you money? Share your knowledge in this roundtable discussion about the ways your front desk staff can encourage growth and affect the bottom line by 1. The proactive front desk, 2. Front desk marketing, 3. Motivating the front desk, and 4. Growth indicators and the front desk. Learn from colleagues during this highly interactive session!

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Turning Your Receptionist into a
Front Desk Professional
with Robert Maconi

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Robert Maconi
18 Year Salon Owner
VP of Enterprise Sales
Millennium Systems International
YOUR PRESENTER

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EACH ROUND TABLE HAS 4 TOPICS

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6 MINUTES MAX ARE TO BE SPENT
ON EACH TOPIC

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EACH TABLE WILL ELECT A “SCRIBE”
TO WRITE ALL IDEAS, AND A
“SPOKESPERSON” TO CONVEY
THEM INFRONT OF THE CLASS

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EACH GROUP’S SPOKESPERSON WILL
SUMMARIZE THEIR KEY POINTS
FROM EACH TOPIC IN 5 MINUTES

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FOR A SUMMARY OF TOPICS COVERED IN
THIS DISCUSSION, PLEASE VISIT:
Slideshare.net/TheMillenniumExperience2015

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LET’S GET STARTED:
OPEN YOUR ENVELOPES

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THE PROACTIVE FRONT DESK
Topic One

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FRONT DESK MARKETING
Topic Two

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MOTIVATING THE
FRONT DESK
Topic Three

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GROWTH
INDICATORS
AND THE
FRONT
DESK
Topic Four

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SPOKESPEOPLE – PLEASE SHARE YOUR
GROUP’S KNOWLEDGE

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FOR A SUMMARY OF TOPICS COVERED IN
THIS DISCUSSION, PLEASE VISIT:
Slideshare.net/TheMillenniumExperience2015

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