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Maximizing the Appointment Book by Irena Mena

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TheMillenniumExperience2015
TheMillenniumExperience2015

Are you using your Appointment Book simply as a scheduler? If so, take this class to learn how to maximize profits with reservation strategies. Understand the importance of Yield Management strategy, along with add-ons, up-sell and cross-sell to increase productivity and average service ticket!

Education
1 of 22
speaktme.com
speaktme.com Maximizing the Appointment Book with Irena Mena
speaktme.com Irena Mena Senior Education Specialist Millennium Systems International YOUR PRESENTER
speaktme.com
speaktme.com
speaktme.com 9 VALUABLE TIPS
speaktme.com 1. Never say, “We have any time available”. BOOK MORNINGS FIRST. BOOK BACK-TO-BACK.
speaktme.com 2. Millennium & Meevo should be set-up to know your business. WHO CAN PERFORM WHAT. EMPLOYEE SPECIFIC TIMING. EMPLOYEE SPECIFIC PRICING.
speaktme.com 2. USE REPORTS TO ANALYZE THE PAST. DON’T REFER TO THE APPOINTMENT BOOK.
speaktme.com “Who did I have last time? I really liked them.” Refer to Client History
speaktme.com “What do they have available next week for a massage?” Use Convobar / First Available Manager
speaktme.com “Who’s Overdue for Color?” Look at the AQ070
speaktme.com EMPLOYEE HEADER COLORS BY CLASSIFICATION. SERVICES BY EMPLOYEE CLASSIFICATION. SENIORITY AND JOB FUNCTION. LOGICAL SERVICE ORDER. 4. Organize your book.
speaktme.com RECOGNIZE NON-REQUESTS AND MOVE THEM. 5. Use non-requests in your favor.
speaktme.com UP-SELL. X-SELL. ADD-ON. 6. KNOW YOUR BUSINESS.
speaktme.com Upgrade Options. [Instead Of] UP-SELL Additional Service. [Additional] X-SELL Extra Cost, No Extra Time. [With] ADD-ON
speaktme.com APPOINTMENT CATEGORY. APPOINTMENT TYPES. 7. KNOW YOUR VISUAL INDICATORS.
speaktme.com RECOGNIZE “DEAD-TIMES” AND MARKET TO THEM. 8. Market your “down time”.
speaktme.com 9. Speak Millennium. 1 Client becomes Guest 2 Appointment becomes Reservation 3 Service becomes Experience 4 Tip becomes Gratuity 5 Employee comes Team Member 6 CHANGE GUEST BEHAVIOR SIMPLY BY ALTERING YOUR LINGO.
speaktme.com Thank You!
speaktme.com
speaktme.com

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Class 11 Legal Studies Ch-1 Concept of State .pdf
 

Maximizing the Appointment Book by Irena Mena