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Creating a Front Desk Professional Action Plan by Irena Mena
This document outlines a session for front desk professionals facilitated by Irena Mena, focusing on various topics such as customer service, appointment management, reporting, and marketing. Participants will engage in round table discussions, appoint scribes and spokespersons, and summarize key points for each topic. For further details, attendees are directed to a summary available on SlideShare.
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Creating a Front Desk Professional Action Plan by Irena Mena
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- 2. speaktme.com Creating a FrontDesk Professional with Irena Mena
- 3. speaktme.com Irena Mena Senior EducationSpecialist Millennium Systems International YOUR PRESENTER
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- 6. speaktme.com EACH ROUND TABLEHAS 5 TOPICS
- 7. speaktme.com 6 MINUTES MAXARE TO BE SPENT ON EACH TOPIC
- 8. speaktme.com EACH TABLE WILLELECT A “SCRIBE” TO WRITE ALL IDEAS, AND A “SPOKESPERSON” TO CONVEY THEM INFRONT OF THE CLASS
- 9. speaktme.com EACH GROUP’S SPOKESPERSONWILL SUMMARIZE THEIR KEY POINTS FROM EACH TOPIC IN 5 MINUTES
- 10. speaktme.com FOR A SUMMARYOF TOPICS COVERED IN THIS DISCUSSION, PLEASE VISIT: Slideshare.net/TheMillenniumExperience2015
- 11. speaktme.com LET’S GET STARTED: OPENYOUR ENVELOPES
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- 14. speaktme.com FRONT DESK PROFESSIONALS ANDTHE APPOINTMENT BOOK Topic Three
- 15. speaktme.com FRONT DESK PROFESSIONALS ANDREPORTING Topic Four
- 16. speaktme.com FRONT DESK PROFESSIONALS ANDMARKETING Topic Five
- 17. speaktme.com SPOKESPEOPLE – PLEASESHARE YOUR GROUP’S KNOWLEDGE
- 18. speaktme.com FOR A SUMMARYOF TOPICS COVERED IN THIS DISCUSSION, PLEASE VISIT: Slideshare.net/TheMillenniumExperience2015
- 19. speaktme.com What Does It Meanto Be a Front Desk Employee? Understand the Importance of the Growth Indicators Maximizing the Appointment Book Sharpening your Customer Service Skills Reporting from the Front Desk Marketing From the Front Desk Tips and Tricks Action 1 Action 2 Action 3
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