Understand the key rules in problem solving and it becomes easy

1. Problem Solving
By Thanes
Chelliah
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2. Key RulesKey Rules
• #1 factor is
PEOPLE
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3. # 2
ACTION CREATES REACTION
Key Rules
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Key RulesKey Rules

4. • # 3
LOOK AT PROBLEMS AS POSITIVE ACTION
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Key RulesKey Rules

5. • # 4
Key Rules
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Key RulesKey Rules

6. • # 5
Stop creating your limits!!
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Key RulesKey Rules

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Step 1. Understanding
Problem Solving

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a. Know how problems are
created
• Failure to understand different
perspective
• Setting expectation without
knowing the limitation

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10. • Think of your action’s consequence
• Ensure people are on the same wave line
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b. Understand that every reactions are
created from ones action

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c. How do you want it to be
solved

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Step 2: Elements of problem
solving

13. • People versus issue
• Different focus: benefit versus being right
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a. What escalates a problem

14. • Don’t let past influence your current
scenario as time has changed
• Knowing the trigger point and managing it
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b. Creating a framework what to
be achieved

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c. Understand the
consequences and impact
towards people and structure

16. • Are people going to be impacted with your
solution
• Will there be an impact to work
• What are the possibilities that the problem
would not be repeated
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People and Structure

17. a. Open up your mind
– Create a neutral perspective of the issue
– Gather sufficient information on the depth of
the issue
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Step 3: Process in Problem Solving

18. – Get experts in to match the required skills
needed
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b. Understand your constraint and
limitation - Structure

19. – Know who you are dealing with in terms of
authority and influence
– Understand the people emotions in terms of
adjusting to new changes
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c. Analyze all possible involvement of
people on the issue

20. – Ensure that it covers every
possible angle
– Put yourself in other people’s
shoe
– Explain to them why this is
done and obtain agreement
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d. Coming up with few solution based on
analysis

21. • Acknowledge there is NO one problem
similar to the other
– Always understand that every issues are
unique as such it requires different
approaches
– People have different views, skills and speed
of adoption
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Step 4 : Barriers in Problem Solving

22. • Support
– Your may not have enough support to pursue
but giving up or ignoring it will only escalate
the problem
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Barriers in Problem Solving

23. • Giving up too fast
– Failures are natural, planning is normal
– Keep working
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Barriers in Problem Solving

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2 Key skills
• KEY SKILL A:
Being Open to Other’s Perspectives
• KEY SKILL B:
A step at a time. Don’t rush to find a
solution but more to agreement
between parties involved.

25. Step 1 # Being Open to Other
Perspectives
• When you are open
to hearing another
person’s needs or
finding out their
perspective… you
may be surprised
how you might be
able to help each
other!
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26. Step #2 Come to agreement.
• Once we have taken
the time to hear
each other’s
perspectives and
personal needs then
we can begin to look
at possible mutually
satisfying solutions
that will meet
everyone’s needs.
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27. In Summary
•Every problem can
be solved!
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28. THANK YOU
AND HAVE A GREAT DAY
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