Communication within the workplace.pptx teresa video!!!
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Communication is essential in the workplace, especially in healthcare. There are many types of communication, including verbal, non-verbal, formal, and informal communication, as well as communication through technology and other devices. Effective communication requires recognizing different types, understanding who needs to communicate what information and why, and ensuring communication reaches all necessary parties. It is critical for avoiding errors and improving safety. Good communication skills like listening are important for being an excellent communicator.
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- 2. Communication within the Workplace ▪ Types of communication ▪ Recognizing the different types of communication ▪ Who does the communication, how and why ▪ Communication on all levels ▪ Impression at the point of contact and exit ▪ Listening as part of communicaton
- 3. Communication within the Workplace ▪ It is essential to communicate and to communicate effectively ▪ Communication is a vital part of everyday life, especially in the medical field Group A Group B Class 1 82 95 Class 2 76 88 Class 3 84 90
- 4. It is critical to be able to communicate amongst: ▪ Coworkers ▪ Physicians ▪ Visitors ▪ Families Step 3 Task Description Task Description Step 2 Task Description Task Description Step 1 Task Description
- 6. Types ▪ Verbal ▪ Non-verbal ▪ Formal ▪ Informal ▪ Technology Devices ▪ Signs/symbols ▪ Other Electronic Devices Eight essential components of communication ▪ Source ▪ Message ▪ Channel ▪ Receiver ▪ Feedback ▪ Environment ▪ Context ▪ Interference (McClean,S.,2012)
- 7. Recognize the different types of communication necessary for each contact to eliminate errors and improper diagnosis. • What do I need to communicate with the lungs? • Who am I communicating with?
- 8. • Health care professionals have strange ways of getting and receiving messages .
- 9. Getting and receiving messages Example: Writing on paper towels until a more formal documentation can take place.
- 10. Diversity has become prevalent in the workplace therefore it is essential to ensure accurate and sound communication. Be alert! Be respectable
- 12. Respiratory Therapy is a career that requires multitasking, therefore, safety can be an issue. Example: Sometimes the message may not be passed to the next care giver.
- 13. Dr. Jaweed and Dr. Eng. Hwa. Says communication is a cornerstone for patient safety • It is an art!
- 14. Many errors can be avoided in the workplace by improving the quality of communication. • Improve in writing • Verbal • Technology
- 15. Jaweed,.M, Eng. Hw,W also, says, many accidents and medical errors can be avoided by improving communication quality in health care. • There are multiple error within the healthcare system due to a lack of communication
- 16. Who does the communication? How? And Why? • Coworkers • Patients • Physicians
- 17. How and why we communicate. WE communicate: ▪ Verbally to relay information to physicians concerning patients ▪ Verbally to educate and instruct patients and families concerning treatments and therapy ▪ Written communication to document patients information and reaction to therapy/treatment
- 18. ▪Communication sometimes needs to be done just to get the message across to the receiver and visa versa.
- 19. Communication on all levels and what do we mean? • Individuals that does not understand medical terms • Those that can not hear or talk • Illiterate ( Can be overlooked)
- 20. Impression at point of contact and exit • Be alert and on top of the game, it will lead to appropriate and effective communication necessary for the workplace
- 21. Impression at point of contact and exist • Be professional • Leave a lasting impression
- 22. Impression ▪Improve where and when the need arrives.
- 23. Listening is an essential part of communication • If the message is not received, the communication transmission is broken
- 24. A good listener is probably an excellent communicator • Take it all in to be the best transmitter
- 25. References ▪ McClean,S.(2012), Why is it important to communicate well? Business Communication for Success. Retrieved on 01/11/2016 from https://cehe.instructure.com/course ▪ Jaweed,M., Eng Hwa,W., (2014). Effective communication among healthcare workers to improve patient safty and quality of care. Tatlor”s Lakeside University. Retrieved on 01/13/2016 from:// www.sideshare.net/ttylim/effective-communication-among- healthcare-workers ▪ Dodge,A.,(n.d). Types of communication in the care setting. Ehow Contributor. Retrieved on 01/13/2016 from http://www.ehow.com/info 7813454 type-communication-care- setting.html.
- 26. References ▪ Bauer, M., (2016) Appropriate communication methods for a manager within a health care organization. Demand Media. Retrieved on 01/13/2016 from http://work.chron.com/appropriate-communication-methods-manager-within- health-care-organization-29772.html ▪ Effective communication in hospitals(n.d) U.S Department of Health & Human Services. Retrieved on 01/13/2016 from http://www.hhs.gov/civil-rights/for- individuals/special-topics/hospitals-effective-communication/index.html.