Thembinkosi Nelani has 8 years of experience in financial services, specifically in fraud detection. He currently works as a Team Leader for the Debit & Fraud Detection Team at First National Bank, where he is responsible for managing 19 employees and ensuring proper fraud detection systems. He has a National Diploma in Small Business Management and is working towards a Certificate in Forensic Auditing. Nelani is seeking a new role in fraud investigation that does not require managing a team. He has experience investigating fraud attempts and analyzing accounts to detect and prevent losses.

1. Thembinkosi Nelani
Flat 42 Lhenveolan, 1
st
Street, Killarney• Johannesburg • 2193
Open to Relocating: Yes • Availability • 30 days
South African • ID Number: 830614 5760 081 • EE STATUS Black Male
CELL • (078)479 8832• ALERNATIVE (073) 124 3438 • E-MAIL:TNelani@fnb.co.za
PROFILE
Having spent 8 years and counting in the Financial Services industry specifically in Fraud
Detection, Thembinkosi has carved himself a niche skill-set. His reliable reputation and work
stability presents him as the ideal candidate to realise a return on investment for any Fraud
Department.
Available in 30 days, he’d like to settle into another stable organisation that can benefit from
his Fraud Analytics exposure. He’s very down to earth and hence he desires to work
independently and not necessarily manage a team.
CareerID Career Consultant – Ms. Dudu Tshabalala
EDUCATION
Fundani High School (2001)
Matric – Senior Certificate
Border Technikon (WSU) (2005)
National Diploma in Small Business Management
UNISA (Current)
Certificate in Forensic Auditing
INDUSTRY RELATED ACCREDITATION
Certified Fraud Examiner
INDUSTRY RELATED SOFTWARE
HOGAN, Risknet, PowerPoint & Advanced Excel
INDUSTRY RELATED EXPERIENCE
Financial Services & FMCG

2. WORK EXPERIENCE
First National Bank Debit & Fraud Detection Team Leader (2012-01 to until now)
Finance
Responsible for managing a team of 19 direct reports
Assisting the Line Manager with staff training & regular balance score
card reviews
Ensures that staff attend trainings on a regular basis
Responsible for pro-active detection and prevention of card fraud by
making sure that all the systems are working correctly & are up to date
Responds swiftly on fraud detection by cancelling cards
Sends messages or calls the client to avoid fraud cases
Releases fraudulent transactions on a daily basis
Refunds clients when they are not liable & when a case has been opened
Resolves all complaints within 2 to 48 hours with the CEO, on Hello-Peter
and directly with the customer
Follows up on all cases
Supports staff in resolving complaints & how to deal with difficult clients
Monitors VISA alerts (International transactions)
Responsible for daily monitoring of fraud detection & operating systems
Resolves team conflicts within the department & ensures productivity
Motivates the team & ensures that they perform exceptionally well
Reported to: Fraud Detection Manager
Reason for leaving: Would like to work in an investigation role that does not require
managing a team
First National Bank Fraud Analyst (2008-10 to 2012-07)
Finance
Investigated all fraud attempts on the bank & mitigated losses
Reported potential fraud versus actual losses
Ensured that all incidents reported had been documented accurately
Analyzed accounts with the aim to detect & prevent fraud
Liaised with various account holders to confirm fraud & escalated the
matter for further investigations with internal investigators
Analyzed fraud related data which resulted in losses that occurred within
the company or with clients’ in order to prevent future losses
Reported to: Line Manager
Reason for leaving: Was promoted to Team Leader in Fraud Detection

3. First National Bank Teller (2007-07 to 2008-08)
Finance
Worked at FNB Bedford Gardens, Killarney Mall and Randburg Square
Received and counted working cash at the beginning of every shift
Did security checks on customers, validated cheques and cashed them
Accepted cash & cheques for deposit & checked accuracy on deposit slips
Processed cash withdrawals
Performed specialized tasks such as preparing cashier's checks, personal
money orders, issuing traveler's cheques & exchanged foreign currency
Was responsible for ordering bank cards & cheque books
Received and verified loan payments, mortgage payments & utility bill
payments
Recorded all transactions promptly, accurately and in compliance wit
Reported to: Supervisor
Reason for leaving: Wanted a more challenging role in the Fraud Department
Clicks Trainee Student (2005-007 to 2005-12)
FMCG
Learnt all aspects of how to run a business from the ground up
Completed a program that encompassed the full range of the business
activities such as Finance and Marketing
Reported to: Store Manager
Reason for leaving: It was a 6 months assignment
REFERENCES
Mr. Fabian Forley FNB
Designation: Fraud Investigator
Mobile: 072 917 3314
Tel. Number: 087 312 4571
Mr. James Seretse FNB
Designation: Fraud Administrator
Mobile: 073 144 9771
Tel. Number: 087 312 4571