1. Tausa Jones
2056 Fair Crest Trail  Forney, TX 75126  (469) 432-5741  tausajones@gmail.com
Objective ______________________________________________________________________
Mortgage and Bank professional with more than 20 years of combined experience in Finance
Industry, seeking a challenging position in mortgage servicing, underwriter support, document
review, problem resolution, reconciliation and a ccounting functions of debits and credits .
Skills Summary _________________________________________________________________
 Bank Reconciliation,
 Auditing
 Accounting,General Ledger
 Urban, LAMP, LSAMS
 SAP, Atlas, MSP
 Microsoft Word,
Excel, Access
 LPS, Lender live
 Equator, Stewart
 AS400, IPortal, Citrix
 LMA, Home Retention
 Invoice Management
 Default Financial Recon
Professional Experience __________________________________________________________
NEWBOLD ADVISORS April 2012 - Present
BUSINESS ANALYST /QUALITY ASSURANCE
 RESPA compliance review of mortgage files to ensure conformity to RESPA and HDMA guidelines.
 Responsible for auditing loans ensure that RESPA credit were provided at closing when necessary
verifying accuracy of information that the client has provided during the loan processing.
 Front End Eligibility Checks- Ensuring Borrowers are qualified and meet requirements for Permanent
modifications. Completion of Mod Calculations used to generate perm mod docs.
 Provide quality assurance and approval of calculations and samples from vendors before being mailed
 Reviewing FHA, HUD, DOJ and Non GSE Trial Declines for accuracy, generated decline letters for those
not compliant or Opting Out and accurately determining that payments were not made timely prior to
formally requesting decline. Tracking Loans through permanent modification process,meeting SLA’s in
order to meet mailing deadlines.
 Verified checklist which included Active Military and SCRA requirements, Approved for sale
status,warning codes,unpaid principal balance, paid to date, loan certification, payment review,
payoff/reinstatement funds,approved bids, pending sale postponement requests,pending holds,
issues,notes of modification documents sent/received from borrower to determine if property is
ready for sale.
FORECLOSURE REVIEW / BANKRUPTCY ANALYST
 Evaluate pre-foreclosed loans during Claim Process to determine if all required loss mitigation
activities were handled and documented in accordance with requirements of FHA, HAMP, HAFA
and othermodification programs.
 Performed verification review of Assignment of Mortgage required by statutory requirements and if
AOM was executed and/ or recorded.
 Re-prepped foreclosure checklists prior to forwarding files to Underwriter including verifying Open
valid workouts with proper Foreclosure warning codes,SCRA active military status,verified
HAFA, FHA, HAMP solicitation letters (Approve or Decline), 30-15 day IIN expiration letters to
borrower to submit documents,Deed in Lieu, DOJ letters, short-sale – in progress/pending orif
borrower was approved for modification.
 Verified proof of claim documentation for accuracy, completeness and compliance.
 Analyzed, researched and reconciled bankruptcy conflicts, reports and processes pertaining to bankruptcy
filings.
 Research include the review of detailed and comparison of pre-petition and post petition fees, payments,
escrow charges, and delinquent monies verses borrowers agreement of loan.

2. Tausa Jones
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INTEGRITYSTAFFING SOLUTIONS January 2011 – January 2012
DEFAULT RECON ANALYST
 Audit and Reconciled default loan modifications that have been in Loss Mitigation, Foreclosure and
Bankruptcy status. Act as SPOC for customers in default or facing imminent default.
 Verify Man codes,stops codes,message removal dates,and modifications to determine
reconcilement of the loan.
 Reclassified, made adjustments and corrections to the Borrower Corporate Advance Balances and or
third party deficits for misapplied fees and cost not quoted per worksheet that would not be in
compliance with State matrix. Entered DRA corrections for applicable assessments,payments and
reclassifications from Post QC approved status into MSP (Fidelity Lending Portal) under appropriate
DFRT commentary codes.
ADECCO November 2008 – January 2011
ISSUES MANAGEMENT ANALYST
 Audit and analyze billing exceptions for issue resolutions by customer information systems
including meter readings and or accounts with non-billable statuses on customeraccounts.
 Receive, process and complete billing adjustments,service orders and process refunds and tax
exemptions to correctly update the account and generate an accurate bill for customer.
 Correspond with State Regulated PUC and TDSP (Transmission Distribution Service Provider) on
billing and service orders for Move-in/out’s,accurate premise types and meter reads sent through
internal data system and re-billing.
BANK OF AMERICA December 1997 – July 2008
RESEARCH ADJUSTMENT ANALYST
 Investigate,analyze and resolved daily incoming research and adjustment inquiries received from
various channeland make appropriate dispositions through general ledger entries.
Ensure that all cases are resolved timely and accurately for daily production criteria and in compliance with
industry regulations, FDIC and bank procedures and determine whether the defined assessments area
complies with applicable law, rule or regulations. Monitor incoming activity and ensure that all aged items
within 15 to 45days are resolved. Correspond with service partners to maintain timely resolution of all
inquiries both internal and external to eliminate losses. Processed IDS exceptions for Global Corporate
Operations and completed of daily balancing for corporate unpaid exceptions, including processing unpaid
debits, credits. Paid returned items and unable to locate accounts. Returned items such as NSF, stop’s,etc
with timely deadlines. Correspond with Relationship Support Rep’s for accurate customer account
information on rejected items.
Education _____________________________________________________________________
EL CENTRO COLLEGE – Dallas, TX COLLIN COUNTY COLLEGE
1990 – 1992 2014 - CURRENT
BANK OF AMERICA GLOBAL TECHNOLOGY & OPERATIONS UNIVERSITY
2001 - 2008
Business of Banking, Self empowerment, Techniques for Better Time Management, Teamwork and Results
without Authority, Operations Excellence Productivity and Quality, Working with Internal Customers
NORTH MESQUITE HIGH SCHOOL – Dallas, TX 1989 Diploma
Mortgage servicing, accounting exceptions, post closing,document control, auditing, compliance,
productionMortgage servicing, accounting,exceptions, post closing, document control, auditing, compliance,
production