Quality dashboard-may-2015
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The TAUS Quality Dashboard is an industry-shared platform in which translation evaluation and productivity data is visualized in a flexible reporting environment. Users can create customized reports or filter data to be reflected in the charts. Both internal and external benchmarking is supported, offering the possibility to monitor one’s own development and to compare results to industry highs, lows and averages.
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Quality dashboard-may-2015
- 1. TAUS Presents: The Quality Dashboard Measuring and benchmarking quality, productivity and efficiency of translation on an industry-shared platform www.taus.net
- 2. What About Translation Quality Old School: “One size fits all” Since the 1980’s LISA QA Model, SAE J2450 prescribe today’s quality processes: 1. Static: • One quality fits all purposes, all content, all audiences 2. Subjective: • Evaluations are often subjective and anecdotal 3. Costly: • QE causes friction, delays • QE can cost up to 25% of total translation costs 4. Non-transparent: • Necessity without remedy Dynamic Quality Framework
- 3. Industry Collaborative Program DQF started in 2011 Adobe Appen Autodesk AVB CA Technologies Cisco Crestec Crosslang Dell DFKI eBay EMC Google Hewlett Packard Intel LDS Church Lingo24 This slide may not be used or copied without permission from TAUS Participating members Lionbridge Medtronic Microsoft Moravia Nikon Oracle Pactera Pangeanic Paypal Philips PTC Siemens Spil Games Systran VMware Welocalize Yahoo!
- 4. From DQF Tools to Quality Dashboard DQF Tools Since January 2014 Tools on TAUS web site: to measure: • Productivity • Adequacy • Fluency to review and count: • Translation errors to get: • Stats and reports Used by 100+ members Quality Dashboard Launched June 2015 DQF integrated in: • TRADOS Studio • MateCat • Memsource (planned) • WorldServer (planned) Use of DQF plug-in provides: • Enhanced statistics • Benchmarking Open to everyone
- 7. The Power and Value of the Quality Dashboard • DQF collects data and generates reports on the Dashboard real-time • Translators, managers, buyers, developers get their own stats, benchmarks and analytics • Not only track and benchmark against your own data, but also against industry averages, between translators, customers Quality Evaluation Business Intelligence
- 8. i > August 31, 2015: 566,987,756 words have been measured 287 0 50 100 150 200 250 300 350 May-15 NumberofWordsperHour Productivity Across all languages, industries, technologies, processes, content, translators Quality Dashboard Productivity Efficiency Adequacy Fluency Language Time Technology Process Content Industry Project Translator/vendor Customer Statistics Language Time Technology Process Content Industry Translator/vendor Customer Distribution of segments Language Time Content Industry Project Quality Dashboard Content profiling Quality evaluation Adequacy/Fluency Error review MT Ranking Productivity measurement DQF API Home Services Academy Events Blog Membership My TAUS Benchmark More information Review What is the average productivity?
- 9. i > August 31, 2015: 566,987,756 words have been measured Quality Dashboard Quality Dashboard Content profiling Quality evaluation Adequacy/Fluency Error review MT Ranking Productivity measurement DQF API Home Services Academy Events Blog Membership My TAUS Benchmark More information Review Productivity Efficiency Adequacy Fluency Language Time Technology Process Content Industry Project Translator/vendor Customer Statistics Language Time Technology Process Content Industry Translator/vendor Customer Distribution of segments Language Time Content Industry Project 0 50 100 150 200 250 300 350 400 450 MT+PE TM+Human Productivity What is the average productivity of MT vs. TM?
- 10. i > August 31, 2015: 566,987,756 words have been measured Quality Dashboard Quality Dashboard Content profiling Quality evaluation Adequacy/Fluency Error review MT Ranking Productivity measurement DQF API Home Services Academy Events Blog Membership My TAUS Benchmark More information Review 287 345 0 50 100 150 200 250 300 350 400 Industry Average My Productivity NumberofWordsperHour My Productivity Compared to Industry Average Productivity Efficiency Adequacy Fluency Language Time Technology Process Content Industry Project Translator/vendor Customer Statistics Language Time Technology Process Content Industry Translator/vendor Customer Distribution of segments Language Time Content Industry Project What is my productivity compared to industry?
- 11. i > August 31, 2015: 566,987,756 words have been measured Quality Dashboard Quality Dashboard Content profiling Quality evaluation Adequacy/Fluency Error review MT Ranking Productivity measurement DQF API Home Services Academy Events Blog Membership My TAUS Benchmark More information Review 20% 40% 20% 15% 5% My Distribution of segments TM + Human TM + MT + Human + PE MT + PE TM only MT only Productivity Efficiency Adequacy Fluency Language Time Technology Process Content Industry Project Translator/vendor Customer Statistics Language Time Technology Process Content Industry Translator/vendor Customer Distribution of segments Language Time Content Industry Project Where do my translations come from?
- 12. i > August 31, 2015: 566,987,756 words have been measured Quality Dashboard Quality Dashboard Content profiling Quality evaluation Adequacy/Fluency Error review MT Ranking Productivity measurement DQF API Home Services Academy Events Blog Membership My TAUS Benchmark More information Review 0% 20% 40% 60% 80% 100% 120% Me Industry Average My Distribution of Segments Compared to Industry TM+Human TM+MT+Human+PE MT+PE TM only MT only Productivity Efficiency Adequacy Fluency Language Time Technology Process Content Industry Project Translator/vendor Customer Statistics Language Time Technology Process Content Industry Translator/vendor Customer Distribution of segments Language Time Content Industry Project Where do my translations come from vs. industry?
- 13. i > August 31, 2015: 566,987,756 words have been measured Quality Dashboard Quality Dashboard Content profiling Quality evaluation Adequacy/Fluency Error review MT Ranking Productivity measurement DQF API Home Services Academy Events Blog Membership My TAUS Benchmark More information Review 0 50 100 150 200 250 300 350 400 Project A Project B Project C Project D Numberofwordsperhour Projects Productivity by Language by Project FR DE ZH KO NL Productivity Efficiency Adequacy Fluency Language Time Technology Process Content Industry Project Translator/vendor Customer Statistics Language Time Technology Process Content Industry Translator/vendor Customer Distribution of segments Language Time Content Industry Project What is my productivity by language and by project?
- 14. Benefits of the Quality Dashboard DQF elevates the discussion about quality to an industry level. The resulting benefits are: 1. Sharing knowledge and standard references 2. Increased credibility 3. Lower cost 4. Increased satisfaction 5. Increased flexibility
- 15. What’s next? Find out more on the TAUS web site: Download the Quality Dashboard description Find the API specifications and integrate your translation tool
- 16. This slide may not be used or copied without permission from TAUS
Editor's Notes
- TAUS presents the Quality Dashboard.... This does not just fall from the sky. We have been working on this for five years already, but. What happened? First let’s go back to see how it started.
- Most of us (depending on your age) have grown up with a static view of translation or language quality…. We count errors like punctuation mistakes, spelling errors, wrong terms, grammar mistakes, etc. Based on the number of errors, we give it a pass or a fail. Great … doing this we all fee like school masters. But is it really the only way to assess translation quality? In sessions with TAUS members – in 2011 – we learned that this model is problematic. It’s static, subjective, costly and non-transparent. The case was made for a more dynamic approach.
- DQF started in 2011. with and for the TAUS members. This foundational report (Nov. 2011) lists all the reasons and theories, recommendations and proposals for a new approach, new methods, best practices. Ingredients: content profiling, seven methods for evaluation
- TAUS developed a knowledge base, metrics, templates, etc. We organized QE Summits, set up a User Group and ran consultation sessions for best practices. Our members asked us also to develop the tools and make them available through our web site. Tools were designed to run evaluations only….. From time-to-time… but users asked us if they could use it as part of translation production every day. They asked if we could make an API available so that they could use the DQF tools from within their existing translation tool environment.