second practice theory course builds on SWK 501, Generalist Practice with Individuals, Families and Small Groups, extending the concepts of strengths based practice to work with organizations and communities. The relationships between communities and organizations and at risk populations are infused throughout the course. Knowledge, values and skills will be obtained throughout the course. These will be gained through readings, oral and written assignments, and videos.

1. 1
Chapter 4
Group Skills for Organizational
and Community Change
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Leadership and Leadership Skills (Slide 1 of 3)
• Understanding Conflict
• Identifying Targets for Change
• Inspiring Others
• Using Assertiveness

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Leadership and Leadership Skills (Slide 2 of 3)
• Employing Communication Skills
• Leading by Example
• Bringing New Perspectives

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Leadership and Leadership Skills (Slide 3 of 3)
• Using Self
• Understanding the Media
• Providing Leadership Skills in Task Groups
• Managing Conflict
• Distinguishing Leadership and Administration
• Employing Leadership and Power

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Networking
• Recognizing the Importance of Networking
• Clients Benefit from Informal Helping
Networks
• Networks Reach Out to Clients
• Networks Augment Formal Resources
• Networks Help Navigate Formal Systems
• Networks Help Workers Cope
• Networks: Mutual Aid

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Types of Networks are Dependent Upon:
• Type of Relationship Among Members
• Degree of Intimacy Shared by Members
• Difficulty Level of the Help Needed
• Size of the Network

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Potential Problems with Networks
• Professionals do not value the contributions of
informal networks
• Worker takes too much of a leadership role
within the client’s informal network
• Negative or dysfunctional relationships
developing within the network
• Failure to share relevant information with
network members
• Withdrawal of agency support for network
activities
• Worker issues with confidentiality

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Characteristics of Effective Teams
• Clear goals
• Structure & membership tied to goals
• Commitment of all members
• Collaborative climate
• Standards of excellence
• Information-based decision making
• External support & recognition
• Principled leadership

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Planning and Conducting Meetings (Slide 1 of 2)
• Plan Ahead
• Clarify Purpose and Establish Objectives
• Select Participants
• Select a Time and Place

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Planning and Conducting Meetings (Slide 2 of 2)
• Prepare an Agenda
• Start Meetings on Time
• State Ending Time at the Start
• Keep the Group on Target
• End the Meeting on Time
• Plan for Follow-Up Meetings

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Parliamentary Procedure
• Advantages and Disadvantages of
Parliamentary Procedure
• Basic Parliamentary Concepts
• Privileged Motions
• Incidental Motions
• Subsidiary Motions
• Main Motions

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Advocacy and Conflict
• Types of Conflict
• Interest/Commitment Conflict
• Induced Conflict
• Misattributed Conflict
• Data Conflicts

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Types of Conflict (continued)
• Structural Conflict
• Illusionary Conflict
• Displaced Conflict
• Expressive Conflict

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Conflict and Its Resolution
• The Pros of Conflict
• The Cons of Conflict
• Personal Styles for Addressing Conflict

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Steps in Conflict Resolution (Slide 1 of 2)
• Step 1: The Confrontation
• Step 2: Establish Common Ground
• Step 3: Emphasize the Importance of
Communication

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Steps in Conflict Resolution (Slide 2 of 2)
• Step 4: Emphasize Your Willingness to
Cooperate
• Step 5: Emphasize with Your Opponent’s
Perspective
• Step 6: Evaluate Both Your Own and Your
Opponent’s Motivation to Address the
Conflict
• Step 7: Come to Some Mutually Satisfactory
Agreement

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Advanced Conflict Management: Guidelines and
Strategies
• Focusing on Power
• Forestalling or Sidestepping Conflict
• Generating Conflict
• Conflict Management by Covert Means

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More Specific Tactics
• Negativism and noncompliance with rules
• Stonewalling
• Deceit or deception
• Emotional Extortion
• Divide and conquer

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• Conflict Management by Emergent
Agreement
• Conflict Management by Coactive Disputation
• Conflict Management by Negotiated
Agreement

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• Conflict Management by Indirect Means or
Procedural Measures
• Conflict Management by Exercise of
Authority/Power