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Rocking the Digital Workplace: Leading High-Impact Virtual Teams
- 1. © 2018 NetSpeed Learning Solutions. All rights reserved. 1
Rocking the Digital
Workplace
Leading High-Impact Virtual Teams
November 2018
- 2. © 2018 NetSpeed Learning Solutions. All rights reserved. 2
Webinar Objectives
• Apply the C3 model to improve your
managers' abilities to lead virtually
• Respond constructively to meet the
needs of virtual team members
• Learn to calibrate, collaborate, and
celebrate the work of your virtual
teams
- 3. © 2018 NetSpeed Learning Solutions. All rights reserved. 3
Tweet
#virtualleader
#NSLSLive
- 4. © 2018 NetSpeed Learning Solutions. All rights reserved. 4
Purpose
What do you want to gain from
participating in this webinar?
- 5. © 2018 NetSpeed Learning Solutions. All rights reserved. 5
Definition
A virtual leader manages a team with
individuals who telecommute or work from
other locations.
What role do you play?
- 6. © 2018 NetSpeed Learning Solutions. All rights reserved. 6
Trends
Over the next decade, will
the use of virtual teams:
• Decrease
• Stay the same
• Increase
- 7. © 2018 NetSpeed Learning Solutions. All rights reserved. 7
Who Uses Virtual Teams?
• 46% of organizations polled
• 66% of multi-national organizations
• 80% of organizations with 10,000+
employees
Sources: SHRM and i4CP
- 8. © 2018 NetSpeed Learning Solutions. All rights reserved. 8
Barriers to Success
• Virtual distance
• Incomplete communication
• Lack of reporting systems
• Micro-management
What other barriers might
challenge a virtual leader?
- 9. © 2018 NetSpeed Learning Solutions. All rights reserved. 9
Importance/Skill Gaps
1. Getting virtual team members’ poor
performance back on track
2. Holding virtual team members accountable for
results
3. Coaching with virtual team members to
develop skills
4. Building effective one-to-one
relationships with virtual team members
- 10. © 2018 NetSpeed Learning Solutions. All rights reserved. 10
Importance/Skill Gaps
5. Building strong teamwork with virtual team
members
6. Ensuring work productivity is high with virtual
team members
7. Mediating conflict between virtual team
members
8. Providing ongoing praise or
recognition to virtual team members
- 11. © 2018 NetSpeed Learning Solutions. All rights reserved. 11
Importance/Skill Gaps
9. Celebrating virtual team members’ team and
individual success
10. Ensuring work quality is high with virtual team
members
Source: NetSpeed Learning Solutions
N = 202
- 12. © 2018 NetSpeed Learning Solutions. All rights reserved. 12
Virtual Leader Gaps
Which of these top ten gaps are
true of your virtual leaders?
- 13. © 2018 NetSpeed Learning Solutions. All rights reserved. 13
Obstacles to Success
• Familiarity with project planning software
• Time to build relationships with virtual team
members
• Time to meet frequently with virtual team
members
• Easy access to problem solving
for technology
• Ability to monitor work tasks
and productivity
Source: NetSpeed Learning Solutions
N = 202
- 14. © 2018 NetSpeed Learning Solutions. All rights reserved. 14
Virtual Leadership
- 15. © 2018 NetSpeed Learning Solutions. All rights reserved. 15
Virtual Leadership
- 16. © 2018 NetSpeed Learning Solutions. All rights reserved. 16
Virtual Leadership
- 17. © 2018 NetSpeed Learning Solutions. All rights reserved. 17
Virtual Leadership
- 18. © 2018 NetSpeed Learning Solutions. All rights reserved. 18
Virtual Leadership
- 19. © 2018 NetSpeed Learning Solutions. All rights reserved. 19
Virtual Presence
- 20. © 2018 NetSpeed Learning Solutions. All rights reserved. 20
Create Virtual Presence
How can you create strong virtual presence?
- 21. © 2018 NetSpeed Learning Solutions. All rights reserved. 21
C3 Model
Calibration Collaboration Celebration
- 22. © 2018 NetSpeed Learning Solutions. All rights reserved. 22
C3 Model
Calibrate: To plan or devise something carefully so as to
have a precise use or application.
Calibration Collaboration Celebration
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C3 Model
Collaborate: To labor together.
Calibration Collaboration Celebration
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C3 Model
Celebrate: To praise someone, often publicly.
Calibration Collaboration Celebration
- 25. © 2018 NetSpeed Learning Solutions. All rights reserved. 25
Virtual Team Member Needs
What do virtual team members need
from you, their virtual leader?
- 26. © 2018 NetSpeed Learning Solutions. All rights reserved. 26
C3 Model
Calibration Collaboration Celebration
- 27. © 2018 NetSpeed Learning Solutions. All rights reserved. 27
Calibrating Actions
Name one calibrating action you
should take as a virtual leader.
- 28. © 2018 NetSpeed Learning Solutions. All rights reserved. 28
Goal Setting
Is it possible for goal-setting to be collaborative and
motivating on a virtual team?
- 29. © 2018 NetSpeed Learning Solutions. All rights reserved. 29
C3 Model
Calibration Collaboration Celebration
- 30. © 2018 NetSpeed Learning Solutions. All rights reserved. 30
Collaborative Awareness
Activity Availability Process Perspective Environment
- 31. © 2018 NetSpeed Learning Solutions. All rights reserved. 31
Cognitive Overload
What is the biggest
source of cognitive
overload on your
virtual teams?
- 32. © 2018 NetSpeed Learning Solutions. All rights reserved. 32
Perspective
How confident are you that your virtual team
has developed perspective in:
• Team norms
• Historical background
• Vision of the future
• Shared cultural values
- 33. © 2018 NetSpeed Learning Solutions. All rights reserved. 33
Perspective
How can you use micro-learning to help
build shared perspective on your virtual
teams?
- 34. © 2018 NetSpeed Learning Solutions. All rights reserved. 34
C3 Model
Calibration Collaboration Celebration
- 35. © 2018 NetSpeed Learning Solutions. All rights reserved. 35
Theory of Acquired Needs
Source: David McClelland
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Theory of Acquired Needs
- 37. © 2018 NetSpeed Learning Solutions. All rights reserved. 37
Theory of Acquired Needs
- 38. © 2018 NetSpeed Learning Solutions. All rights reserved. 38
Theory of Acquired Needs
- 39. © 2018 NetSpeed Learning Solutions. All rights reserved. 39
Theory of Acquired Needs
What is your primary driver?
- 40. © 2018 NetSpeed Learning Solutions. All rights reserved. 40
Theory of Acquired Needs
How might you recognize the results
of each person on your team?
- 41. 41© 2018 NetSpeed Learning Solutions. All rights reserved.
• Five, 90-minute web workshops
• Delivered by our virtual trainers
or your virtual trainers
• Combined with NetSpeed Fast
Tracks™ micro-learning for pre-
and post-class reinforcement
• May be licensed and
customized
Synchronous
- 42. © 2018 NetSpeed Learning Solutions. All rights reserved. 42
1
2
3
5
4
The Power of
Web Conferencing
Running Effective
Virtual Meetings
The Power of Connection
Building Virtual Relationships
The Power of Calibration
Building Accountability
on a Virtual Team
The Power of
Collaboration
Harnessing Individual
and Team Strengths
The Power of Celebration
Recognizing Individual
and Team Results
The Roadmap
- 43. © 2018 NetSpeed Learning Solutions. All rights reserved. 43
Take Action
Share one insight
or one action
- 44. 44© 2018 NetSpeed Learning Solutions. All rights reserved.
• Link to download the ebook (Rocking the Digital
Workplace: Communicating and Leading Virtually)
Take Our Survey
- 45. 45© 2018 NetSpeed Learning Solutions. All rights reserved.
December 15, 2018
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