1. R.SWAMINATHAN
Tel.: (Res.) 044 - 2474 4033, 044–24850372 (Mobile)
09445109674
E-Mail: swami79@rediffmail.com, swami_19_79@yahoo.com,
r.swami79@gmail.com
Career Enhancement for managerial level in Operations & Process Management with a growth
oriented organisation.
Synopsis
B.Com. professional with over 12 years and 9 months of experience in Operations Management,
Process Management, Client Servicing, Team Management. Currently associated with TCS (TCS E-
serve Ltd.,) Chennai as Manager. Gained expertise about the US Compliance & Trade Regulations,
AML policies, ICC Publication viz., UCP DC 500 & UCP DC 600 as well as SWIFT Messages. Resourceful at
maintaining excellent relations with various clients and providing value added customer service, ensuring
quality and service norms. Acting as an escalation gate to resolve critical issues of the team members.
Proven ability of achieving Service Delivery / Process targets and presenting reports to senior
management and clients in an easy to understand manner. Providing motivation to the team members
and driving excellent performance from them. An excellent communicator with the ability to deal with
manpower issues with accuracy & precision.
Career Contour
Since Dec’03
TCS E-serve Ltd., Chennai - (Formerly Citigroup Global Services Ltd.) as Manager
Currently handling AML process of the US FCC division of Standard Chartered Bank Transaction
Surveillance Unit on behalf of TCS and handles a team of AML experts handling various sub-process of
AML team and also looks through the Quality Checking team of TCS as part of the AML process to
identify the various qualitative errors, which might cause a severe damage to the bank’s name and
reputation in general and in the hands of US Regulators. Have worked in the Detica (Norkom) systems
Accuity Check (World Check) and various source systems and various sub products like Basic Alert
Review, Enhanced Alert Review, Case Review, Managerial Review, Initiation of RFI(Referral Process),
etc. across various geographies viz India, Singapore, US and small countries like, Mauritius, Bangladesh,
Nepal, Brunei, etc. Have taken part in the interview with US regulators (Navigant) representing as part
of the Quality Assurance team, explaining the process and answering the technical questions. Have
Handled Documentary Collections team and other trade products in the offshore team of United Arab
Bank project. Handled Onshore Deputation Project from Jan’2012 to May 2014 in Middle-East (UAE) for
United Arab Bank handling as part of the Trade Finance Department front Office and handled the
Guarantees operations in the Client Place. Have visited the Client place for the Royal Bank of Canada in
Toronto in Dec’2011 as part of the Due Diligence project initiation team and prepared the project
requirement documents including the first cut process notes.
Key Deliverables
 Strategic Planning & Management: Formulating operational goals and developing business plans
for the achievement of these goals. Generating reports to update the top management about the
process operations. Acting as an Asst. Manager previously to manage the Chennai Citibank New York
& Citibank Canada Branch’s Commercial and Standby LC advising team, Document Examination
Team and handled Front office operations and Guarantees operations in UAE and reporting to the
client.
 Process Management: Authorizing and processing of Commercial & Standby Letter of Credits (LC),
amendments to LC, advised and Documents received from the customers were examined and
discrepancies were communicated to the beneficiary in the LC Process Cycle as well as on behalf of
offshore Citibank branches for Latin America customers. Handling the escalation cases & transition
process, managing risks and issues, and providing solution to the client. Preparing and forwarding
the daily / weekly / monthly MIS reports (Customer Criteria Wise, Branch Wise & FI Wise).
Identifying & analysing the problem areas and determining a solution to resolve the issue. Ensuring
cross training to handle high volume situations. Under the Onshore Project, handling the front office
clients through phones and over the counter for trade transactions and handling Guarantees for the
customers.

2.  Operations Management: Processing mails from customers and various branches to handle the
customer service transactions. Acting as an auditor for conducting internal audits on quarterly basis
for various other teams in the trade unit to ensure compliance and sound functioning of the process.
Working as back up for CEEMEA (Central Eastern Europe Middle East & Africa) LC Advising unit in
Mumbai.
 Liaising / Coordination: Liaising between the Offshore team and the customers to provide clarity
to the customers and the offshore team and also to liaise with RM’s of various countries for daily
pending transactions and other required approvals. Coordinating with the clients through E-Mails to
fulfil their requirements by meeting their expectations by maintaining the quality of transactions and
prioritizing their transactions within the expected time to support their business.
 Client Servicing: Identifying improvement areas based on client feedbacks & implementing effective
measures to maximize customer satisfaction. Ensuring continuous interaction with the customer to
make sure that area of concern can be worked upon for improved service levels. Assisting the
customers on trade related queries and helping them in fulfilling their trade requirements.
 Team Management: Managed part of the offshore team of the middle east project of the Trade
team for the Client, United Arab Bank. Managed the Guarantees team and co-ordinating with the
offshore teams currently in this United Arab Bank Project. Identifying potential areas for grooming
Team Members through regular assessments and mentoring the new hires. Conducting training for
the new members to acquire knowledge of the product and to learn the process.
Significant Highlights
 Credited as:
 One of the Best Teams under the E Serve International Ltd. for the Quarter – Jun’04.
 Hi-Flier for the Best Performance for the months of Jan’05 and Dec’05.
 Hi-Flier for the Best Performance in the year 2009.
 “Managers Award” for the project migration in October 2010 from Citibank N.A., USA.
 Have been awarded with the Service Commitment award from TCS for completion of 10
years of Service.
 Successfully migrated the process of Standby LC Advising and Issuance Team from USA.
 Managed the process of migrating and streamlining the Canada Standby LC Advising and Issuance
Team.
 Successfully managed the post migration phase of the products like Export L/c, Import L/c, and co-
ordinating the offshore activities from the client place (United Arab Bank-Head Office, Sharjah) and
taken over the guarantees team and handled the guarantees operation directly from the client place.
 Headed a team to the Disaster Recovery Site (Mumbai) for testing the sanctity of the systems and
applications at the time of contingency.
 Handled all the clients (Banks & Corporate Customers) of Citibank who have involved in Trade
Transactions.
 Undertaken training on US Compliance, Anti Boycott Regulations, Risk and Control Assessment
Training, Team Management, Time Management, etc.
 Co-ordinated and prepared the team for ISO Audits & SOX audits.
Articleship Training
M/s. P.S. Subramania Iyer & Co. (Chartered Accountants) Oct’00 –
Sept’03
Roles:
 Finalizing accounts for various esteemed companies & firms such as:
 The India Cements Limited.
 The India Cements Shipping Limited.
 ICL International.
 ICL Sugars Limited.
 Conducting tax audit & preparing of I.T Statements of the key clients & various other individuals.
 Managing the Sales Tax, T.D.S & Income Tax Returns of the firm.
Internship Undertaken
Organisation : ICL International Limited, Chennai. Sept’00 – Oct’00

3. Title : Fulfillment of the First Accountant Course (Diploma in Computer Aided Finance &
Accounts).
Scholastics
2000 B.Com. from Poonga College of Arts & Science (Chennai) with 62%.
1997 12th
from Sri Ramakrishna Mission Higher Secondary School - Main (Chennai) with
69%.
1995 10th
from Sri Ramakrishna Mission Higher Secondary School - Main (Chennai) with
62%.
IT Certifications / Skills
Diploma in Computer Aided Finance & Accounts from First Computers in 2000.
Comprehensive exposure to MS Office, Windows ’98, Windows NT 4.0, MS-Access, Tally 5.4, EX-NGN
and other Internet Applications.
Personal Dossier
Date of Birth : 21st
April, 1979.
Address : New No. 2/3, Old No. 33/3, Vivekanandapuram Ist
Street, West Mambalam,
Chennai – 600033, Tamil Nadu.
Linguistic Abilities : English and Tamil. Passport Number : L1220327 (Expires on 02-06-2023)