1. Shyla Vijayaraghavan
Shyla Vijayaraghavan
# 158, Building No:4, Sheikh Colony,
Near Airport Free Zone Metro Station
Al Qusais, Dubai
Cell Phone: +971 557762402
shyla.vijayaraghavan@gmail.com
Personal Summary:
Well qualified and result oriented Banking Professional with over 8 years of successful
experience in positions of increasing responsibilities and duties. Top performer and achiever
with consistent track record of meeting targets, deadlines and management expectations.
Team player with good interpersonal and team building skills.
Areas of Excellence:
8 years of qualitative experience in
i. Banking operations
ii. Foreign Exchange
iii. Global Money market / loan operations
iv. Trade reimbursement
v. Payments & cash processing
vi. Processing of SWIFT messages
vii. Treasury front office & middle office support
viii. Customer queries & investigation
ix. Application support & UAT testing
x. Incident management & risk control
xi. Attrition management & recruitment
xii. Capacity & budget monitoring
xiii. Stake holder management
xiv. People management
PROFESSIONAL EXPERIENCE
Noor Islamic Bank Dubai, UAE September 2013 till May 2014
Noor Bank (formerly Noor Islamic Bank) was established in January 2008, in Dubai - United Arab
Emirates. In a short period of time, Noor Bank has grown considerably, and now provides a
comprehensive range of products and services - in personal and corporate banking, wealth
management, insurance, treasury and trading.
Trade Project Officer ( Working under PACT consultant’s payroll for Noor Bank)
Department: Trade Finance
Responsibilities:
• Involvement in UAT for new trade finance application, (TI- Plus)
• Testing of various test cases / scenarios and ensuring the new applications giving the
expected results.
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2. Shyla Vijayaraghavan
• Liasing with technology and project teams and getting the issues closed.
• Testing of import/ export Letter of Credit’s (LC), reimbursement authorisations &
claims based on information received through trade resolution.
• Confirm, research, and resolve fails with custodian and broker dealer across all
products in Trade Finance.
• Work with Trade Operations and Portfolio Management to resolve exceptions.
ANZ (Australia & New Zealand Banking Corporation), Bangalore, India (ANZ, is the third
largest bank by market capitalization in Australia and operated in 32 countries across Australia, New
Zealand, throughout Asia and the Pacific, and in the Middle East, Europe and America).
Manager - Market Operations October’10 - January’13
Team: Corporate & Inter bank Settlements, Operations Control & Post trade
Team Size 23
Responsibilities:
• Managing the day to day activities for FX Corporate & Inter bank Settlements team.
• Managing control functions like Revaluation rates uploading to different system
(Murex & Midanz) Deal input & maintenance, Rate fixing.
• Liaising with Front office and dealers and handling their urgent queries.
• Managing static data maintenance in different applications.
• Mark to market reporting to customers on regular basis as per frequency agreed with
the customer.
• Managing FX Deals, loans, deposits for interbank and corporate customers.
• Taking care of pre-deleveries, extensions, rollover of FX deals and Loans & Deposits
• Handling reconciliation of settlements and investigating on outstanding items (Non-
payment, Non receipts, incorrect payments etc.).
• Handling escalation from the Team members, senior officers & Asst. Mangers and
take necessary action.
• Capacity management and involvement in projects at Department level (80 Plus
staffs).
• Attrition management & Recruitment for the Team.
• Involvement in Engagement activities at Institutional level.
• Meetings and Performance appraisals for the team members.
• Attending Stake holders meetings at regular intervals.
• Staff development and work on training needs.
• Leave & shift management.
• Total cost monitoring for the team.
• Reporting incidents (BOLD, OREC etc.) and risks to higher management and work
on action plans to mitigate risks within the team.
• Coordinator for Business Continuity Planning for Market Operations and responsible
to conduct rehearsals and call tree testing on a timely manner.
• Handling other teams in the absence of the respective managers.
• Stand in for Head of operations during his absence and manage over all department
issues/escalations.
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3. Shyla Vijayaraghavan
Achievements:
• Best performer award.
• Winner of Quality Excellence
• Best team of Quarter award across institutional operations.
• Successfully identified and rectified a major technology gap (midanz & Tram) and got
it implemented globally, which has helped to mitigate risk of system incorrectly
sending confirmations to customers.
ANZ (Australia & New Zealand Banking Corporation), Australia / India
Senior officer & Assistant Manager April 2008 - Sep 2010
(Market Operations – Australia & Asia)
Responsibilities:
• Was a part of process migration (Melbourne) of confirmation and settlement process
for Interbank for Six Asian sites.
• Responsible for the attending and resolving the issues for the migrated process.
• Handling Confirmations and settlements for Interbank Foreign Exchange and Money
Market transactions.
• Attending customer queries/complaints and resolving it by coordinating with different
department across market operations at different locations.
• Responsible for updating procedure documents for the team and ensure all
payments are released before cut-off times for different currencies.
• Training new staffs for the process.
Deutsche Bank (Operations) Bangalore, India
(Deutsche Bank AG Group) is a German global banking and financial services company with
operations over 70 countries, and has a large presence in Europe, the Americas, Asia-Pacific etc.
Process Executive (USD Trade Reimbursement) September’05 - April’08
Responsibilities:
• Processing and approvals of Swift messages pertaining to reimbursement division,
which is the final chain of Trade finance.
• Handling Customer queries and complains and resolve with in the time frame
• Handling of full message flow within the department which includes Swift messages,
mail claims etc.
• preparing training module and records for training new joiners in the dept.
• preparing all the monthly reports and assessment checks and report it to the
manager.
• Taking care of all the documents in the dept and updating it on time for ISO and risk
audit.
Achievements:
• Star of the month for maintaining high volumes with 100% accuracy.
• Spot award for learning all the team activities in a short period of time without any
training.
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4. Shyla Vijayaraghavan
Process Knowledge:
• Bank to bank reimbursement and transactions, URR- 525, Letter of credits, CHIPS,
FED etc.
• Money Transfer and funds transfer through different applications.
• Different steps in Foreign Exchange and Money Market Transactions.
• FX Interbank & Corporate Funds transfer, SWIFT, & Foreign exchange
investigations.
Academics:
Master of Science- Mathematics (Annamalai University) December’05 with 50%.
Bachelor of Science- Mathematics Calicut University (Optional subjects Statistics &
Astronomy) May’01 with 68%.
11th
- 12th
Kerala State Board for Secondary Education (Science) March’98
with 61%.
SSLC Kerala State Educational Board; March’96 with 86%.
Computer Knowledge:
Work experience in Banking applications viz., MIDANZ, MUREX, TRAM, WALLSTREET,
IMEX BBR, REUTERS, FX ONLINE, CINQ, HOST ON DEMAND etc. Proficient with the use
of Windows OS, MS Office- MS word, Excel etc and other Business Equipments, Computer
Applications and Internet.
Certifications:
AFMA accredited (Australian Financial Market Association)
ATOM: Level 3 Certified (Active tool for Operation Management)
Personal Details:
Date of Birth : 25th
December 1979
Sex : Female
Marital status : Married
Nationality : Indian
Languages known : English, Hindi, Malayalam, Tamil
Passport Number : K8322027
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