1. E-mail: ebeiyamba@gmail.com
Mobile: 0803-200-9299; 0802-376-2250
Date of birth: 15th March 1976 Sex: Male
EBEIYAMBA IYAMBA EKPO OCA PMP MCTS ITIL
Objective
I am seeking an opportunity to always broaden my knowledge and career in the area of business
support and process improvement management through the use of innovative cutting-edge
information technology systems.
Project and Business Management skills
 Commercial awareness & business acumen.
 Experience of workingin a multi-vendor environment.
 Good conflictmanagement and prioritization skills.
 Manage technical process and resolvetechnical issues.
 Can understand and document project requirements and dependencies.
 Excellentdocumentation & report writing skills.
 Experience of managing change within CRM, Marketing and Finance systems.
 Demonstrated ability toworkwith and support cross-functionalprojectteams.
 Ability to manage multiple projects simultaneously and under pressure.
 Strong attention to detail and focus on task completion.
 Internal and External Stakeholder Management.
Personal Profile
 Hardworking,committed individual withanalytical and problem solving skills
 Excellentcommunication, oral and written skills
 Good team playerwith ability to workproactively
 Good experience in handling challenges and meeting strict deadlines.
 Good organizational and interpersonal skills
SummaryofTechnical Skills
 Knowledge of ProjectManagement methodologies, techniques and tools
 MS Project
 MS Office
 Oracle9i Certified Associate
 ITILService Management (Foundation)
Projects Executed
 Project Leader in charge of resolving the interconnect issues between 21st Century
Technologies and other PTOsand GSM operators within the stipulated time.
 Project team member in charge of analyzing the four months of unbilled records from the
billing softwarethat lead to loss of revenue forthe business.
 Part of the team that resolve the data traffic between 21st Century Technologies and Multi-
Choice Nigeria.
 IT Team lead forthe successful roll out of online real time client contractnote portal
 IT Project lead in charge of setting up the entire IT unit of Denham Management from old site
to new site.
 Part of the project team that changed the MTN Nigeria Human Resources Employee File
document management system.

2. AwardsandCommendations
 Best Corper Award (SokotoState -2000-2001)
 Commended for being part of the team that discovered undue leakage in the billing software
thereby leading to increased revenue of more 15% forthe business.
 Commended for presenting a presentation on a 360’ approach on customer service
escalations-UBA Retail Financial Services(RFS)
 Commended for being part of the team that successfully in record time change the Employee
file management system in MTN Nigeria (2010/11)
Professional/ Training Attended/Educational Qualification
 Portfolio Management Professional (Training) 2016
 MSc in Project Management (In View) 2015
 Mini-MBA from Swiss eLearning Institute 2014
 ITILFoundation Certificate in ITService Management 2013
 Certificate in PRINCE2 Foundation(E-Live) 2012
 Microsoft® Certified Technology Specialist ﴾MCTS﴿ 2012
 Certified ProjectManagement Professional(PMPID:#481356) 2007
 Certified Oracle9idatabase Associate (OCA) 2003
 Polytechnic Calabar,Cross River(HND Mechanical Engineering) 2000
Professional Experience
General Telephone&Electronics:Database/BillingAdministrator -February 02-October 04
Duties:
 InterconnectAnalysis toother PTOs
 End-customer Billing Management (Bill generation)
 Generation of management report based on data traffic on network
 Generation of monthly billing report to management on expected revenue.
 Customer service support staff
ProjectHandled:Verifyleakageinbilling softwareandreportonrevenueloss
I. Partof the team that used MS FoxProto analyze fourmonths of unbilled subscribers’ records
II. Provided the Project Manager (Billing Manager) with up-to-date information on loss revenue
discoveredfrom the use of MS FoxPro.
III. Prepared weekly reports to Project Manager and management on accrued revenue due to the
business as a result of the leakage in the billing application.
IV. Assisted the team in negotiating with subscribers who were affected by the leakage and ways
in which payments due to the business was recovered.This increased revenue by 15%.
V. Assisted with negotiating and administering SLAs with vendor for a new billing application
from OEM.
21st CenturyTechnologiesLimited: Billing/InterconnectAssociate October 04-March 06
Key Responsibilities
 Interconnect Analysis to other PTOs
 Proactively identify problematic invoicesand promptly notify the billing supervisor of such
 Management of Siemens Oraclebilling system
 Ensure accuracy of customer contactdetails on subscriber database
 Assist in ensuring adequate maintenance of bill productionhardware
ProjectHandled:ResolveDatatrafficrecordsbetween21st CenturyandMultichoiceNigeria
I. Assisted with re-negotiating contractagreement between both parties.
II. Organize and facilitatedproject meetings, weekly reports between both parties.
III. Analyzed all unbilled data traffic records within 3months of Project kick off through the use of
MS Excel.
IV. Provided management up to date information on revenue accrued to business for the unbilled
period.
V. Tracked all agreed data payments made by Multichoice to 21st century technologies and
reported same to management.

3. DenhamManagementLimited: IT Advisor March 06-March 08
Key Responsibilities
 IS Policy Development& Implementation
 Identification &Implementation of process enhancing IS solutions
 General officeprocess automation and workflow systems
 Managing vendor relationships through an improved SLA buy-in
 Compliance withlicensing regulations (software& hardware)
 Provide management on status of all IS projects and help coordinate other team members and
affectedparties of changes in projectschedule.
ProjectsHandled:MoveIT unitfromOldOfficeLocationto new OfficeLocation
I. Assisted with negotiation and administering supplier contracts and improved SLAs buy-in
with vendors.
II. Organize and facilitated project meetings with vendors and provide weekly status reports to
management.
III. Monitor projectprogress against agreed metrics and report same to management.
IV. Schedule UAT session on installed systems and general officeautomation.
ProjectHandled:Onlinereal timeclientcontract notesystem
I. Organize and facilitate session with suppliers and third party vendors (financial, technical &
business) and get their buy-in on the project
II. Facilitated projectmeeting with approved softwarevendorand set agreed SLAs.
III. Monitor and trackidentified risks and proactively escalaterisks to management.
IV. Follow up on report from UAT session with vendor and ensure feedbacks received are
implemented.
V. Managing client expectations by ensuring the delivery of the highest quality service
UBAGlobal ConsumerBank:CustomerServiceAssociate– BeninBranchApril 08-January 10
Key Responsibilities
 Manage the day-to-day activities, whilst ensuring compliance with established processes and
procedures
 Liaising with product owners to ensure issues are resolved within the stipulated agreed upon
bank’s SLA
 Maintenance of customer’s receivablesaccount and account opening on Finacle
 Proactivefollow-uponall cross-departmental issues in line withagreed SLA.
 Improvedquality of serviceand a faster response to user requests.
 Delivered excellent customer service and gained respect of client management and end-users
from the branch.
 Drove up customer satisfaction score by 45% in just 3months of my resumption to the branch
and reduced turnaround time at resolving customer complaints to 4days (from2weeks).
Phillip Outsourcing Limited Consultant to MTN-(HR Division) March 2010- June 2011
Key Responsibilities
 Interact withother team members on proper and efficient record keeping and filing
 Projectinvolvement,management &implementation
 Recommend new processes and procedures where applicable
 Resolveand Report issues regarding recordunit
 Act as a central point of referenceforinternal and external queries on staff records
 To maintain and input data onto HR system and Oracle OLM and other relevant databases
ensuring that the information is accurateand timely.
ProjectHandled
 Project coordinator in charge of providing project status and assist in providing up to date
information on project revamp the entire MTNN employee file management system to the
project manager
 Provide Project manager with progress report per deliverables and team members
performance as against agreed weekly targets and deliverables.

4. MTNNigeriaCommunications:Commercial Legal Administrator -June2011– December2015
Key Responsibilities
 Ensuring an efficient and prompt process in the release of Call Data Records to all
levels of Law Enforcement Agencies in the country.
 Manage the day to day administration of the GM Commercial Legal’s officeand diary.
 Cross-check documents for GM Commercial Legal’s review to ensure quality control and
compliance to MTNN policies.
 Respond to customer queries and requests on non-technical issues and escalate to GM
Commercial Legal when necessary.
 Assist the division budget accountant in providing commercial legal budget status to the GM
Commercial Legal.
 Assist in the coordination of activities to ensure seamless and harmonious customer centric
relationship on behalf of the business with Law Enforcement Agencies within and outside the
country.
ProjectHandled
 Reduced the turnaround time for Law Enforcement Agencies by as much as 48 hours(3weeks)
by introducing an excel monitoring system tool.
 Cleared 3months backlog of Call Details Records(CDRs) from all level of Law
Enforcement Agencies within 2weeks
 Team lead for the successful installation of Law pavilion software on 20 workstations and
also organize a successful training by the vendor to staff of Commercial Legal and Regulatory
unit of Corporate Services Division.
 Project coordinator in charge of providing project status and assistance in revamping the
entire MTNN Commercial Legal library within record time.
MTNNigeriaCommunications:ProjectCoordinator(Acting/Confirmed)–Nov2016-To Date
Key Responsibilities
 Assistin compilingprojectcharterincludingprojectingprojectscope,problem
statement and goal statement.
 Assistwith project-planninginlinewithrecommendedtool sets.
 Trackprojectactivitiesandcompliancewithplanningguidelinesandprojectplans.
 Co-ordinateinputandmaintainsplansthroughoutprojectlifecycle.
 Gather project status and assist in providing with up to date information on all projects
(whereapplicable)to ProjectManager.
 Trackandmonitoridentifiedrisksandproactivelyescalaterisksinaccordancewith
relatedescalationrules(whereapplicable)andprocedures.
 Measureprogressperworkstreamandteam membersagainstweeklytargets and
deliverables.
 Scheduleandtrackqualityassurancereviewsandassistwith formal projectsuccess
reviews.
 Organizeand facilitateprojectmeetings,sessionsandworkshopsanddocument
minutes of project meetings, weekly reports or anyother reports identified as relevant
to the project.
 Prepareand circulateprojectstatusupdatereportsto management
 ManageandcoordinatetheDemandmanagement departmentforMTNNigeria.

5. Projecthandledsuccessfullyso far
 Projectmanager for the successful roll-out of MTN Nigeria new number range “0906” series
 Successful roll out of the followingconsumer loyalty campaigns to help drive revenue
 Winner Sports betting
 Mobile Soccer Jackpot
 MTN CREAM
 MTN MegaHunt
 Hello World Roaming
 MTN Mum & Child( Audrey Care Services)(Ongoing)
 MTN Numbersearch ( Ongoing)
 IFS Budgetary Control-Finance Division- (Ongoing)
 Electronic Ballot (E-Ballot)-Finance Division -(Ongoing)
Hobbies
I enjoy reading, playing chess, meeting people, listening to music and watching films
References
Available on request